Kelsey Hopkins

The only dealership we have used for 25 years. They have always taken excellent care of us. We highly recommend Hall Acura for new car purchases and ongoing service.

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This is the best dealership I have experienced in over 36 years and in 5 states where I have lived. Devin Sheldon is the "must-do-to" salesperson. He is no-pressure, listens to your needs, reduces the stress of such a major investment, and genuinely cares that you love your purchase. He will care for you! And the service department will ensure your satisfaction with this dealership for years to come after your purchase, caring for your car as if it were their own. I highly recommend Hall Acura Newport News to you for a completely satisfactory experience. D. Morse

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I was treated exceptionally. My salesman already knew me and was spot on with the car he had waiting for me to test drive. Awesome day.

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Have bought 2 certified pre owned Acuras from hall. Both times were amazing experiences. I fully recommend them. Their service department is also top tier.

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So disappointed to hear my salesman Sheldon Watson has left the dealership. Over the years there’s been many changes some good, some bad. However this was difficult because Sheldon went overboard to help my husband and I at anytime even if he was busy, wouldn’t want anyone else but him for my next vehicle. I will miss him and his customer service.

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I purchased a pre-owned Acura ILX from another establishment and decided to bring it to Hall Acura to have them look at an intermittent problem that I was having with the LKAS camera behind windshield. Not only were they able to get the camera replaced and calibrated perfectly, I had also asked Mr. Fleming if he could order and install the Acura remote start system (a system that I completely recommend) and perform a few other maintenance tasks. Mr. Fleming took care of all of these items and everything is working great! He even let me borrow a loner vehicle while the repairs were being made. That vehicle was much appreciated but I accidentally left a few items inside of it when it was returned. After a quick call (message left with Ms. Aguiree), Mr. Fleming contacted me later in the morning informing me that he had retrieved my items before the vehicle was loaned out again. Later that day I stopped by to pick them up. It is not easy these days to find a dealership / service center that is trustworthy, performs the work as promised, goes the extra mile, and has excellent customer service. I am highly impressed with how they do business and fully recommend them.

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I just can't say enough great things about this dealership. They have always surpassed my every expectation. From the sales room floor to their amazing service department, I couldn't ask for a better team of professionals who go above and beyond in providing outstanding support to myself and my family. My family just purchased the fourth vehicle in the last 5 years. This time my need for my daughter was something different than what was currently on the lot. I explained to Devin Sheldon my sales superstar what it was I needed. Within a very short time he had found what I described and brought it to the dealership. My daughter was all smiles and I once again was impressed by how the Hall Acura team continues to show me that I truly matter as a valued customer.

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