Kelsey Johnson | Page 3

The Kia dealership I deal with on Bartow Rd has always been very professional & personal every time I have had my car in for any reason. My thanks for their very efficient service. been very professional & personal every time I have had my car in for any reason. My thanks for their very efficient service. More

by jlheddon Verified Customer Verified Customer

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I'm always able to get an appointment. Kelsey goes above and beyond to make sure I'm happy! Kelsey goes above and beyond to make sure I'm happy! More

by maceo256 Verified Customer Verified Customer

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Very easy. Everyone is pleasant and concerned with our comfort while waiting. It does not take long to have the car serviced. Everyone is pleasant and concerned with our comfort while waiting. It does not take long to have the car serviced. More

by NO2 Verified Customer Verified Customer

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Very easy. Everyone is pleasant and concerned with our comfort while waiting. It does not take long to have the car serviced. Everyone is pleasant and concerned with our comfort while waiting. It does not take long to have the car serviced. More

by NO2 Verified Customer Verified Customer

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I scheduled an oil change for my 2015 Kia K900 on 1/9. A couple of days later we noticed an oil.leak and took it back to the dealership on 1/12. I was told by Kelsey that the mechanic had over torqued the A couple of days later we noticed an oil.leak and took it back to the dealership on 1/12. I was told by Kelsey that the mechanic had over torqued the oil filter housing which had cracked. As of today 1/27, you have still not located a replacement part and do not even have an ETA. I am not sure that you are making every effort to locate the part. I am extremely unhappy with this situation. I would appreciate a call from the Service Manager on this. More

by PAUL9233 Verified Customer Verified Customer

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Very attentive and I meant to place a 5 for experience Very welcoming and informative, I appreciated the explanation of the process. I was thankful to the care and detail of my vehicle service Very welcoming and informative, I appreciated the explanation of the process. I was thankful to the care and detail of my vehicle service More

by jlynn_jdon Verified Customer Verified Customer

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Great! Superb! No one does it better than Kelsey Johnson. She's the best! She's great! ?? Superb! No one does it better than Kelsey Johnson. She's the best! She's great! ?? More

by LBCdoulos Verified Customer Verified Customer

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They were friendly, courteous and did their jobs well. They get the work done quickly & efficiently. They get the work done quickly & efficiently. More

by lenzetammy64 Verified Customer Verified Customer

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Good and comfortable The waiting room was clean, some snacks and drinks. They offer me a transportation just in case I need to go somewhere. snacks and drinks. They offer me a transportation just in case I need to go somewhere. More

by florsilver123 Verified Customer Verified Customer

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My first maintenance service didn't go well and this was attributed to the technician as no check was made on the oil level after the supposed oil change. A few days later, the vehicle system alerted me abo attributed to the technician as no check was made on the oil level after the supposed oil change. A few days later, the vehicle system alerted me about the low oil level necessitating a return trip. Initially only a top up was done which was ridiculous as there was no evidence that the oil was changed in the first place. So I requested that the oil & filter service be redone and because of the timing, I spent about 3 hours of my time on this matter. I think my next service should be complimentary. Kelsey Johnson had nothing to do with the second visit but I alerted her to the problem. Jonathon was of great assistance in the return trip although I would have expected the service to be fast tracked. More

by rrstamps Verified Customer Verified Customer

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