Kelvin Brito | Page 53

Car serviced I had car serviced and brakes done. They had very helpful service people. I was given a ride home when service did more work on my car due to service I had car serviced and brakes done. They had very helpful service people. I was given a ride home when service did more work on my car due to service inspection. More

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This is my third vehicle from Danbury KIA - they're great! Great sales, service, etc. I drive an hour to get to this dealership, when there's one 2 minutes from my house. They're awesome! great! Great sales, service, etc. I drive an hour to get to this dealership, when there's one 2 minutes from my house. They're awesome! More

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Always a pleasure Everyone was helpful Even with all the pandemic issues the workers were always kind from service techs Service advisor incuding a sales rep who reco Everyone was helpful Even with all the pandemic issues the workers were always kind from service techs Service advisor incuding a sales rep who reconiized me and my suv from driving around Brewster which is where I live That’s was nice So kudos to Danbury Kia More

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I got screwed over at Stamford Kia and then came to Danbury Kia and they were the best ... 10 stars ... Brian helped me to the fullest great guy Danbury Kia and they were the best ... 10 stars ... Brian helped me to the fullest great guy More

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Oil Change and Checkup We came in for an oil change and it was busy. The team was great and got us right in out as soon as they could. Thank you Cindy Kelvin and Staff We came in for an oil change and it was busy. The team was great and got us right in out as soon as they could. Thank you Cindy Kelvin and Staff More

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Good job, they told me car would be fine by 3:00 pm and it was done within a half an hour. Worked out well and explained what was done. it was done within a half an hour. Worked out well and explained what was done. More

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I never regret going to this service center to service my car they very nice and gd ppl to wrk with thks again guys a car they very nice and gd ppl to wrk with thks again guys a More

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Friendly service, nice comfertable waiting area. Thank you very much for all of your care towards me and keeping my car on the road now and in rhe future. you very much for all of your care towards me and keeping my car on the road now and in rhe future. More

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Disaster of a First Car Buying experience Our experience Saturday involved progressive rudeness and hostility regarding our questions and concerns about pricing and insurance. Fermin put his T Our experience Saturday involved progressive rudeness and hostility regarding our questions and concerns about pricing and insurance. Fermin put his Tupperware of food in front of us and then walked away to go eat. He was barely around for the purchase other than the initial research of the car options. Over half of the time, he was no where to be found and we were left in the dark with what next steps were. One further example was when we told him we were finished working with Kevin from finance with and it turned out we weren’t, Fermin kurtly commented that we had told him we were done and stomped away. During the test drive, I noticed the car was missing a back wiper blade so I will be returning for that installation later today but I also noticed since leaving the dealership the car is missing all mats and mentioned this to him. He has responded via text message extremely unprofessionally even referring to my mother and I as “you ladies”. He was bothered by every request we had which was hardly earth shattering. He obviously wanted us out over the 3.5 hrs we were there and waiting. Aside from one gentleman outside who congratulated me as I was leaving, it was an extremely negative experience. As a family, we are now repeat owners of a Kia, from your dealership, leased and then purchase multiple times, and this is extremely disappointing to have experience such poor customer service. The best employee we came in to contact with was Kelvin of service. He was genuine, got the job done, and kept us in the loop. Excellent job. Kevin of finance was the best part of the day as well when we were buying. He was personable, detailed, and had a pleasant attitude. Thank you Kevin. More

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Kelvin was very professional and kind. Had the problem diagnosed quickly. Great communication throughout entire process. We always feel confident with the Kia service department when we bring our Sorento diagnosed quickly. Great communication throughout entire process. We always feel confident with the Kia service department when we bring our Sorento in for service. More

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