Kelvin Brito | Page 58

Very good at wiggling out of warranty. No transparency. 1) Took 2 weeks for a part to come in 2) Little communication from service about when car would be ready. 3) Wiggled out of warranty on technicality 1) Took 2 weeks for a part to come in 2) Little communication from service about when car would be ready. 3) Wiggled out of warranty on technicality with a 2019 car purchased within 6 months. 4) Could not find the dealership owner to take a call or offer a call-back More

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Profesional and quick service I arrived on time and my car when quickly to the service area. Recommend service was provide and questions I made were responded. Highly recommended t I arrived on time and my car when quickly to the service area. Recommend service was provide and questions I made were responded. Highly recommended this place for service. More

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Prompt and thorough No problems dropping off car the afternoon prior to scheduled service. Ontime delivery. Kelvin found keys to car blocking me so that I could leave. No problems dropping off car the afternoon prior to scheduled service. Ontime delivery. Kelvin found keys to car blocking me so that I could leave. More

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Oil change I brought my car in for an oil change. Everyone was so nice and helpful. I told them I was going back to work and they didn’t need to rush, I got the I brought my car in for an oil change. Everyone was so nice and helpful. I told them I was going back to work and they didn’t need to rush, I got the call within 2 hours that my car was ready. More

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Service was excellent and timely. The service representatives were courteous and very helpful. They contacted me when my vehicle was done and walked me to m was excellent and timely. The service representatives were courteous and very helpful. They contacted me when my vehicle was done and walked me to my vehicle . More

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AVOID! AVOID! AVOID! I wish I could give this worthless dealership 0 stars. My experience starts in January when I brought my black Kia Optima in for a check engine ligh I wish I could give this worthless dealership 0 stars. My experience starts in January when I brought my black Kia Optima in for a check engine light. $700 and a new "waste gate actuator" later the problem was not fixed but we were told nothing further would be done until the "aftermarket air filter" was removed which was causing trouble in diagnostics.Took 5 months and a negative facebook review before being contacted by Clyde to bring the car in for a second diagnostic. Now I'm told the car needs a new engine and turbo under recall....all done completely for free, new turbo and new engine installed within a month... still no talks of refunding our $700 for a part that was never needed... typical Kia service attitude. Flash forward to July 20th when my red Kia Optima died while driving on the side of the road. Towed to Kia and waited over a week before Al calls to say a new engine will be put in but it's backordered... and that's where the trouble only starts. Waited until September 6th to hear from Vinny at Kia that the new engine was installed - along with a new turbo and a new starter. When I inquired why, he told me that the starter most likely burned out after the engine seized due to multiple attempts to restart the car. He goes on and tells me that my car may need to be towed or jump started however as my battery is dead and Kia will not authorize a replacement. I told Vinny that I would not be picking up a vehicle that did not start and that furthermore I could bring in proof that the battery was purchased and installed in my car June 25, less than a month before the car died. Soon after Vinny told me Kia would cover a new battery and my car would be ready the following day, the 7th. When I arrived to pick up my newly repaired car, I went out with Al the adviser and started my car to hear the loudest exhaust leak coming from under my hood. Al brought out John the mechanic who had apparently been the one to repair my car who informed me that the car arrived with the exhaust leak and was not going to be repaired. Seeing as my car came in seized on a tow truck and most definitely didn't have a hole in the exhaust, I refused to accept the car and left. On Monday Calvin called to let me know that they were submitting a claim to Kia to get the exhaust leak fixed and.... get this, over the weekend my car HAD BEEN HIT in their parking lot, but don't worry, while they were waiting to hear about the exhaust leak, they'd be repairing my car in house. I was told I'd be sent a photo of the damage, luckily my fiance went to the dealership to see it in person because no photo was taken or sent. I was then called on Friday the 20th and told my car exhaust leak was repaired and that the body damage was also repaired and my car was ready for pickup. I arrived too late to pick up my car Friday but had the chance to look at the "repairs" their body shop had done and will be filing an insurance claim either against Kia or the unknown drivers who hit my car. I picked up my car Monday with Calvin. Even though I had told him over the phone Saturday that I would be in Monday for the insurance information to file a claim, he told me that he did not have the insurance information because Vinny had it and was off so he would make sure Vinny called me Tuesday with it... He then followed up by telling me that if the other drivers insurance would not handle this now, that Kia's insurance would.... and now Vinny called me this morning and tells me that he doesn't have the info, Calvin had it and misplaced it but they are in the process of reaching out to the drivers who hit my car to get their info again..... Are you kidding me?!!! Unbelievable that they think some bondo and paint is considered a repair, this is completely unacceptable and now just an absolute joke! AVOID THIS DEALERSHIP! Don't even bother... Al, Calvin, Clyde, John, Vinny... none of them have the slightest clue about customer service or satisfaction. Unbelievable. More

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service center fantastic, sales and buying process great, I bought my car off-lease. Richard Trocolla leased the car originally and I returned to have him help me with the purchase. The dealership is friend I bought my car off-lease. Richard Trocolla leased the car originally and I returned to have him help me with the purchase. The dealership is friendly, efficient and does a great job of explaining options and answering questions I have always had the car serviced there and have been more than satisfied. More

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Jake Green is a good Svengali! Jake is THE BEST! He just leased me a brand new Stinger, a mere two years after leasing me a brand new Optima. I wasn't looking to re-lease after su Jake is THE BEST! He just leased me a brand new Stinger, a mere two years after leasing me a brand new Optima. I wasn't looking to re-lease after such a short time, but he's persuasive! More

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Great service We went on a Saturday to have a major service done and there was no shuttle available. We were inquiring about paying for a rental for that one day wh We went on a Saturday to have a major service done and there was no shuttle available. We were inquiring about paying for a rental for that one day when the gentleman at the front desk (service) went above and beyond for us and put us in a dealer car free of charge, until our car was ready. I live close to Stamford KIA and I drive all the way to Danbury for this type of service which Stamford KIA does not provide. More

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Jake was awesome! Jake made buying a new car a pleasure! He was smart, courteous and understood everything I was looking for! If you're looking for a new car, Jake's yo Jake made buying a new car a pleasure! He was smart, courteous and understood everything I was looking for! If you're looking for a new car, Jake's your man! Definitely a home run! I would come back here in a heartbeat! More

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