Kelvin Do | Page 13

was emergency visit. New car had engine warning light on Very well taken care of Everybody was so nice and helpful New car had engine warning light on Very well taken care of Everybody was so nice and helpful More

by OBSTORK Verified Customer Verified Customer

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Kelvin is courteous and professional. He is very knowledgeable about the workings of a Mercedes Benz. He is always helpful. He is very knowledgeable about the workings of a Mercedes Benz. He is always helpful. More

by TCOBRACONVERT Verified Customer Verified Customer

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Kelvin Do is the best service representative-always is patient and always explains what is happening. patient and always explains what is happening. More

by MAUREENGT Verified Customer Verified Customer

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Great all around experience at Mercedes Benz of Atlantic City! They took care of all my concerns City! They took care of all my concerns More

by TONYBPD1004 Verified Customer Verified Customer

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Gabrielle was awesome. She made sure I got all the help that I needed and she did everything in her power to make sure I was comfortable while my car was being serviced She made sure I got all the help that I needed and she did everything in her power to make sure I was comfortable while my car was being serviced More

by TOOMERDG Verified Customer Verified Customer

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Kelvin is the main reason I get my car serviced at MB AC. He's always knowledgeable and helpful. Great to work with. He's always knowledgeable and helpful. Great to work with. More

by M.DEVLIN50 Verified Customer Verified Customer

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I purchased a new 2020 Mercedes-Benz GLC 300 from Mercedes-Benz of Atlantic City. I also purchased the 4 year maintenance plan when I purchased this vehicle and used Mercedes-Benz of Atlantic City fo Mercedes-Benz of Atlantic City. I also purchased the 4 year maintenance plan when I purchased this vehicle and used Mercedes-Benz of Atlantic City for the service. Unfortunately, moisture accumulated in the passenger-side front headlight. The Mercedes-Benz customer service representative stated the moisture was caused by a defective headlight seal. Mercedes-Benz recognized the headlight assembly was defective and offered to discount only the cost of the headlight. I still had to paid over $1,300 to replace the defective headlight assembly. The 2020 Mercedes-Benz GLC 300 is only a few thousand miles over its warranty. Mercedes-Benz should stand behind their vehicle and repair the defective part at no charge to me. I owned Acura, Honda, Ford, General Motors, Chevrolet and Chrysler vehicles for over 40 years and have NEVER encountered a defective headlight assemble. Mercedes-Benz should reimburse me the cost of the repairs to replace the defective headlight assembly. More

by jorman Verified Customer Verified Customer

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I was happy with the response & service. Everyone is pleasant & happy to assist & solve your issue. I will always come here. Everyone is pleasant & happy to assist & solve your issue. I will always come here. More

by DHRUTIWALIA Verified Customer Verified Customer

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Kelvin was very kind, helpful, and knowledgeable and was able to make arrangements for me to get my vehicle fixed despite the short notice! Thank you again able to make arrangements for me to get my vehicle fixed despite the short notice! Thank you again More

by AMBIKAVIG16 Verified Customer Verified Customer

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Had my car for 3 weeks, couldn’t find the problem. 1st week was Thanksgiving week, but car went in on Monday and it wasn’t looked at until Wednesday. It’s sat the second week as the expert for unusua 1st week was Thanksgiving week, but car went in on Monday and it wasn’t looked at until Wednesday. It’s sat the second week as the expert for unusual issues was on vacation. A dealership this size selling high end cars only has ONE technician qualified to assess the problem? 3rd week tech back but it still took all week to solve issue. I understand that they wanted to make sure they had resolved the issue before releasing the car to us, can’t fault them on that. We thought that when the Piazza group acquired the dealership the service would improve, but only slightly. We purchased our vehicles there and will continue to have them serviced there as it is conveniently located. More

by JOECAROL83 Verified Customer Verified Customer

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