Kelvin Do

Provided prompt and courteous service for the problem that I encountered. Pleasure to deal with the service department that I encountered. Pleasure to deal with the service department More

by ATOREN Verified Customer Verified Customer

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I was initially very happy with the service department because they fit me right in and Kelvin was very friendly. The A/C was not working. They "fixed" it, only to have it break 3 days later. They fixe because they fit me right in and Kelvin was very friendly. The A/C was not working. They "fixed" it, only to have it break 3 days later. They fixed it again, only to have it break a few days later. On the third visit in 3 weeks I was told the A/C was working fine and they could not replicate the problem. I was informed they lied and never replicated the problem the first 2 times. So they wasted my time over and over again. They finally, after hours of driving the car around with them, admitted there was a problem but they didn't know what it was. They took another 2 days to diagnose it then informed me the car would need to be in the shop for weeks to repair it. I ended up having to take it to another dealership and start all over again. They were more competent and repaired the system in 4 working days. I did not appreciate how much of my time Atlantic City MB wasted and how obnoxious the service manager was trying to insist the system was working properly after they claimed to have fixed the same problem twice already. More

by NICK@NATIONALFLOORPLANS.COM Verified Customer Verified Customer

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He kept me informed every step of the way as to what was going on with the vehicle going on with the vehicle More

by TANIARUZZO Verified Customer Verified Customer

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Always a pleasure to see Kelvin, he’s always been respectful and knowledgeable he’s a great person for your team respectful and knowledgeable he’s a great person for your team More

by GINAGUZZI67 Verified Customer Verified Customer

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They treated me very special, everyone has a smile especially Kelvin. Kelvin made sure that I was satisfied especially Kelvin. Kelvin made sure that I was satisfied More

by HCDIAZ1 Verified Customer Verified Customer

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Kelvin Do did a fabulous job and his staff performed an A+ service ..nice going A+ service ..nice going More

by BRUCE.APPLE18 Verified Customer Verified Customer

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They did everything to find the problem and Kevin was respectful and very professional to make me feel comfortable on my vehicle respectful and very professional to make me feel comfortable on my vehicle More

by TALYAMENDEZDEPEREZ Verified Customer Verified Customer

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Kelvin did a great job helping me with my car. he answered all my ouestions he answered all my ouestions More

by eddie Verified Customer Verified Customer

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I am so disappointed in my last experience with their service department. My car had a computer issue for the second time in six months. It went into limp-mode and wouldn't drive over 9 mph. It was sugg service department. My car had a computer issue for the second time in six months. It went into limp-mode and wouldn't drive over 9 mph. It was suggested by the service department that I drive my car to them. I had to call for a flatbed to take my car there. I was told they had no loaner vehicles, so I had to rent a vehicle (at my expense). There were so many things that went wrong during this whole experience (including the fact that they sent an Uber to pick me up from the car rental place). I had never Ubered in my life, and getting into a car with a strange man made me very uncomfortable, The saddest part of all of this? Our salesperson Darrin is the best! We bought a couple of cars from him. But I can no longer deal with a dealership whose service department dropped the ball constantly during this entire experience More

by PRESS1217 Verified Customer Verified Customer

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I have a choice using Mercedes of cherry hill which is 20 minutes from my home or Mercedes Benz of Atlantic City which is an hour from home. Cherry hill Mercedes is a poorly run shop who bleed their clients minutes from my home or Mercedes Benz of Atlantic City which is an hour from home. Cherry hill Mercedes is a poorly run shop who bleed their clients blind. Mercedes Benz of Atlantic City is an excellent facility. I recommend everyone to this dealership to everyone. More

by JRUBINO2468 Verified Customer Verified Customer

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