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Ken Berman
Ken Berman at Suburban Volkswagen of Farmington Hills

Ken Berman

VW Service Advisor

Suburban Volkswagen of Farmington Hills

37911 Grand River Avenue
Farmington Hills, MI 48335

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4.5
15 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

28 yrs, 8 mos

4.5

15 Reviews

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15 Reviews of Ken Berman

August 03, 2026

Dealership Rating
Employee Rating

No technicians working but 1, even when parts are in, dealership does not have the capacity to fix the vehicle. Vehicle been at dealership for 2 + weeks and still the work has not been completed. Deale More

by Greg
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Acevedo , Ken the service rep and talked with Keith the service manager

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Aug 06, 2026

Suburban Volkswagen of Farmington Hills responded

Hello Greg, I was concerned to read your review. I would welcome the opportunity to better understand your experience and discuss the concerns you've raised regarding your vehicle's repair and communication from our service department. Please feel free to contact me directly at (248) 991-8323. Keith Haverty Service Manager (248) 991-8323

June 16, 2026

Dealership Rating
Employee Rating

Chelsea was very easy to work with, communication was excellent, and she helped resolve a service related issue. A+ all the way More

by Stuart L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Hernandez, Chelsea Tarrow

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Jun 16, 2026

Suburban Volkswagen of Farmington Hills responded

Stuart, thank you for the great review! We’re delighted to hear you had such a smooth and successful experience with Chelsea and the team. We look forward to working with you again at Suburban Volkswagen of Farmington Hills!

May 21, 2026

Dealership Rating
Employee Rating

Kens customer care skills are exceptional he and Keith are the reason I continue to come back and recommend Suburban Volkswagen of FarmyHills More

by ddelaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2026

Suburban Volkswagen of Farmington Hills responded

Thank you for the review! We’re pleased Ken, Keith, and the team continue to deliver excellent service. We value your recommendation and look forward to your next visit here at Suburban Volkswagen of Farmington Hills! Safe travels!

April 24, 2026

Dealership Rating
Employee Rating

Complete and thorough service at every visit. Thank you for taking the time to check warranties More

by Johnjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2026

Suburban Volkswagen of Farmington Hills responded

Hi John, We can't thank you enough for the kind review. Your business is truly appreciated here at Suburban Volkswagen of Farmington Hills. We look forward to working with you again soon!

March 25, 2026

Dealership Rating
Employee Rating

Great dealership Ken Berman did a great job in taking care of what I needed with my vehicle More

by Justindhogsett1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2026

Suburban Volkswagen of Farmington Hills responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Suburban Volkswagen of Farmington Hills.

March 04, 2026

Dealership Rating
Employee Rating

Sam was waiting for us with the car in prestige conditions. In 2 hours we drove our new car home. Best experience ever with VW Farmington Hills More

by Spencer Gracias
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Bazzi, Derrick Munson, Mike Beidoun, Eddie Acevedo, Peter Hernandez, Corey Jefferson, Ricardo Torres Orozco , Bill Berman, Derek Freeman, Alyssa

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Mar 09, 2026

Suburban Volkswagen of Farmington Hills responded

Spencer, thank you for choosing Suburban Volkswagen of Farmington Hills and for sharing your positive feedback about Sam! Drive safely in your new car!

February 21, 2026

Dealership Rating
Employee Rating

Ken is very kind and very accommodating. I had the best experience ever at Farmington VW! More

by baincand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2026

Suburban Volkswagen of Farmington Hills responded

Hi Baincand, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at Suburban Volkswagen of Farmington Hills.

February 13, 2026

Dealership Rating
Employee Rating

Ken makes everything about coming into the dealership for repairs and maintenance accessible. I always walk away confident that I know the specific issue with my car, how much it will cost me and the car i More

by Maxbrichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2026

Suburban Volkswagen of Farmington Hills responded

We’re so glad you feel confident and stress-free when working with Ken and our team! Thank you for choosing Suburban Volkswagen of Farmington Hills for your service needs.

February 08, 2026

Dealership Rating
Employee Rating

Kendrick was very knowledgeable and straightforward without being condescending. I asked him a lot of questions and never once did he make me feel Iike an idiot. More

by kittyewilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2026

Suburban Volkswagen of Farmington Hills responded

We're glad to hear your experience with Kendrick was both informative and comfortable. Thank you so much for choosing Suburban Volkswagen of Farmington Hills!

January 24, 2026

Dealership Rating
Employee Rating

Timely and accurate repairs. Great communication. Would recommend using this dealership to anyone in the future. More

by Atlas Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Acevedo

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Jan 26, 2026

Suburban Volkswagen of Farmington Hills responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Suburban Volkswagen of Farmington Hills.

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