Ken Carril | Page 3

Did not top off all fluids, and the windshield wiper fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of qu fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of quality of service. Question, what else did the mechanic NOT do for my vehicle? ) i think i am going to find a better service for a person who have been a Ford account holder for over 25 years... Customer service is dead and my expectations will always be low. More

by BKYOUNG241 Verified Customer Verified Customer

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From Robert to Guy to Ken- they are all top notch. I would definitely recommend them to anyone that is interested in a new car. I would definitely recommend them to anyone that is interested in a new car. More

by garynaka808 Verified Customer Verified Customer

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Aloha mai no - The salesmen are friendly and knowledgeable. The services are complete and thorough. Their ongoing maintenance service is easy to understand. Mahalo. knowledgeable. The services are complete and thorough. Their ongoing maintenance service is easy to understand. Mahalo. More

by wayneb2 Verified Customer Verified Customer

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I thought I was going to get a more personable and authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrib authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrible! I will take accountability for my expectations, trust and putting myself in a vulnerable space. The product is outstanding. Service and staff subpar at best. I’ve come to realize that, although I wanted a new vehicle, the process was more social experiment to examine the integrity of the human condition. I subtly informed the salesman, who was attentive but limited in his role, that I could pay cash for one of the showroom vehicles. He acknowledged. In addition, I became disappointed on the financial end and recently paid off the vehicle and removed the dealership from contractual obligations. Can you recall that scene from “Pretty Woman” where Julia Roberts returns to the store that ignored her with money to spend? Well, I’m that character and will be looking to upgrade in a year or two and will not return to Windward Ford. To quote Julia Roberts, “Big Mistake, Huge.” 😂 More

by kam808 Verified Customer Verified Customer

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ON time with no problem good service amen, the best in Hawaii. No need to worry about anything. Hawaii. No need to worry about anything. More

by yelemiakaapa Verified Customer Verified Customer

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They were all very Helpful, friendly and effective. I would definitely recommend them to anyone I would definitely recommend them to anyone More

by breezeoceanside Verified Customer Verified Customer

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Kind, helpful group of people, who took the time to work with me. They was very understanding and was happy to help with m. with me. They was very understanding and was happy to help with m. More

by OMARI5217 Verified Customer Verified Customer

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Pleasure working with the team. Made buying a truck with that kind of price tag less painful. AL, Ken and Robert did all they could to make experience pleasant. Made buying a truck with that kind of price tag less painful. AL, Ken and Robert did all they could to make experience pleasant. More

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Great staff and great experience while shopping for a new vehicle, I wouldn't have shopped anywhere else vehicle, I wouldn't have shopped anywhere else More

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Friendly and fair is how they serviced us. Sales manager is the best on Island. No Sales manager is the best on Island. No More

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