Ken Graf | Page 41

Took awhile Went in for an oil change and air filter replacement. Was told it would be 30-45 mins and ended up waiting 1.5 hours. Went in for an oil change and air filter replacement. Was told it would be 30-45 mins and ended up waiting 1.5 hours. More

by Kelsey Verified Customer Verified Customer

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Disappointed. I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my w I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my warranty issues would actually be covered by my warranty, and it was going to cost over $900 to fix the others. I called Tanner Nissan in Brainerd, where I purchased my Rogue from, and they ensured me that these issues are covered by my warranty. After calling your dealership to talk through it, I was again told that they would not be covered and you would not complete the work without payment. I left your dealership out my $100 deductible, upset, and with a long drive ahead of me with a damaged vehicle. I ended up bringing my Rogue ALL the way to Brainerd (4 hours away from home), they completed the work COMPLETELY, 100%, NO QUESTIONS ASKED, covered by my warranty. Not only that, but for my troubles they did not even require for me to pay the $100 deductible again. THAT is the difference in good and bad customer service. Brainerd went above and beyond to FIGHT for my warranty coverage, got me a free rental vehicle for the night, and did not request payment. All that I was told by you was "no." You need to take a lesson out of their book and step up your customer service game. Why was it so easy for them to get these items covered by my warranty, yet impossible for you? What is the point in paying so much for my warranty if you're not even going to help me get things fixed? More

by roxy1234 Verified Customer Verified Customer

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So far so good work Nissan fix my heat settings in my vehicle that wasn't working, by replacing items to get it to work and replaced the car cigarette lighter. Nissan fix my heat settings in my vehicle that wasn't working, by replacing items to get it to work and replaced the car cigarette lighter. More

by a_logwood Verified Customer Verified Customer

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Problem fixed quick and easy Went in for a tire issue and they were able to fix it ant no cost to me which is great. Especially since it was a newer car Went in for a tire issue and they were able to fix it ant no cost to me which is great. Especially since it was a newer car More

by Nissan rouge Verified Customer Verified Customer

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Fantastic I don’t remember who helped me but everyone there is always so nice and welcoming. Thank you so much for doing the best you can! I don’t remember who helped me but everyone there is always so nice and welcoming. Thank you so much for doing the best you can! More

by jjw99189 Verified Customer Verified Customer

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Horrible experience Horrible service. Could not tell me what was wrong with my transmission but told me I needed a completely new one and it would cost $5000. A month lat Horrible service. Could not tell me what was wrong with my transmission but told me I needed a completely new one and it would cost $5000. A month later after talking with the manager, found out about the goodwill program. They were able to get the price down to $1100 but still could not explain what was wrong. Had my car fixed, picked it up, got 2.5 miles down the road and my check engine light came on. Brought it back the next day because when I called they said the service department was closing. Brought it back on a Saturday and had to wait another 3 days to get my car back. Was told that a sensor had not been plugged in. More

by Anonymous Verified Customer Verified Customer

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Great service Always professional, quick and with a great smile.. I feel confident my car is getting the service needed. Can’t remember the people’s name. Always professional, quick and with a great smile.. I feel confident my car is getting the service needed. Can’t remember the people’s name. More

by Mo Verified Customer Verified Customer

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Great service, very helpful I scheduled service online which was very easy. I liked that I received a text message reminder prior to the day of my appointment. When I arrived I I scheduled service online which was very easy. I liked that I received a text message reminder prior to the day of my appointment. When I arrived I was greeted by name which is always a nice touch. I had planned on waiting for the service to be completed but was informed it would take at least 2 hours. I hadn't arranged for a ride and when I informed my service manager he took care of setting me up with a loaner car. I was very grateful! More

by mazentner Verified Customer Verified Customer

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Trade for leased vehicle Help with answering all my questions and had me done within a great time to be out of dealership with new lease and on my way to get the kids with ple Help with answering all my questions and had me done within a great time to be out of dealership with new lease and on my way to get the kids with plenty of time to spare. Thank you great customer service too More

by laramoon44 Verified Customer Verified Customer

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Fixed an issue under warranty Went in because my airbag light was flashing (seatbelt issue covered under warranty). Nobody tried to upsell anything or offer additional things I did Went in because my airbag light was flashing (seatbelt issue covered under warranty). Nobody tried to upsell anything or offer additional things I didn't need done, which is what I prefer. Being able to have a loaner car while my car was being worked on was lovely. More

by Tiffers Verified Customer Verified Customer

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