Ken Hanscom | Page 10

Excellent services with an outstanding service team! Smile.. They have an excellent, courteous , knowledgeable and professional service team. It's very hard to see such environment in other dealership in Marylan They have an excellent, courteous , knowledgeable and professional service team. It's very hard to see such environment in other dealership in Maryland. You guys are truly great....Thank you! More

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Took great care of my 2016 Ouback Superb service from the Herb Gordon Subaru service team, especially by Ken Hanscom. I purchased our 2016 Outback in New Hampshire and we had just rec Superb service from the Herb Gordon Subaru service team, especially by Ken Hanscom. I purchased our 2016 Outback in New Hampshire and we had just recently moved to Laurel. Unfortunately, my window, on the lower drive side had a crack and spidered. I came into Herb Gordon and Ken, along with Greg Edwards took pictures of the windshield and sent them off to Subaru of America regional rep and got the windshield covered 100% under Good Will. I was very impressed on how well Ken and his team took care of me and my Outback and even provided me with a loner vehicle for the day. I was extremely pleased with their professionalism and superior service. I would highly recommend their service to friends and family. More

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A trust relationship! I started using Herb Gordon's Mile One Subaru for service in 2002 for my 2 Subarus that I had purchased at other dealerships. The service team lead by I started using Herb Gordon's Mile One Subaru for service in 2002 for my 2 Subarus that I had purchased at other dealerships. The service team lead by Mr. Hanscom has always done their upmost to treat me well. From routine maintenance to repairs, they have done an outstanding job. They take the time to always explain things. The one thing that really stands out is when I called and said "Ken, the check engine light just came on. I've just left for vacation with the wife, kid, and two dogs!" After a few questions, he told me to drive straight over. (with wife, kid, dogs, and luggage!) As I pulled in, I was met at the door, and a quick diagnosis performed. It was nothing major, the computer reset, and we were on our way in ten minutes. In 2008 I bought another Subaru; this time from them, buying it was a pleasant experience and it's now my daughter's car. Having used other dealers, I highly value the outstanding customer service and relationship I have with Mr. Hanscom and Herb Gordon Subaru. More

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Best Service Imaginable Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service an Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service and discounts. While waiting in the comfortable customer area, coffee and doughnuts were available. Additional items identified for service during the planned tasks were explained and I approved them. The total time required was very reasonable. I hope to continue my relationship with this dealer until my Forester gives up the ghost in 15 or 20 years or more. David Frager More

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Excellent Service and Friendly Staff Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it c Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries here. I take my car for oil changes and every repair needed and I'm always happy. More

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Why I go miles out of my way, passing other dealerships As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's alwa As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's always the same answer: Ken Hanscom! I TRUST Ken. In the years he has managed the service of my cars. I KNOW that the work done has needed to be done. I am CONFIDENT that my car is road ready because he is attending to it and my safety as if I were a member of his family. Ken is the reason I will continue to EXCLUSIVELY use Herb Gordon Subaru for service. More

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Excellent buying experience Our salesperson, Jim Boratenski, was responsive to our questions and entered our request for factory assembly and delivery. He was very efficient in Our salesperson, Jim Boratenski, was responsive to our questions and entered our request for factory assembly and delivery. He was very efficient in his introduction to the vehicle and followed a script faithfully that covered all the features of the car. When additional features were added, he and Ken Hanson arranged for a follow-up visit to install them. The sales writer, Diego, acted quickly and responsively to make a long experience more acceptable. More

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Reliable service every time The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and wa The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and was told I could come in that same day to get it fixed. When I arrived, Ken Hanscom, a friendly service manager I often deal with there, looked at the car. He told me it would be about an hour before it was repaired. However, I was pleasantly surprised when it was ready after only a half hour. Furthermore, Ken told me there would be no charge! I really appreciated the quick and no-charge service. Before coming to Herb Gordon Subaru I had taken my vehicle to another local Subaru dealer. I always had problems there with appointments and with unfriendly service. I am happier since I changed to Herb Gordon. Always reliable service here! More

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THE BEST!!! These Guys are the BEST!! This is my 6th lease and each time they have been , Professional, Courteous and always approachable. John Richie who has sin These Guys are the BEST!! This is my 6th lease and each time they have been , Professional, Courteous and always approachable. John Richie who has since retired was the same way. All the staff, service and sales are truly the Best and I highly recommend them all if you're looking to purchase, lease or just need work done on your present Subaru. Thank You Guys for always making me feel welcomed!! A.W. More

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Great Service Experience I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would cost me $1900. I had just paid $300 for new transmission fluid. Well the car wouldn't start again 3 later. It in the next morning and Ken Hanscom was on duty thankfully. He determined that my car did not have the miles on it to have this problem most cars would have over 200K miles. And I always service my vehicle with the dealership. He said he would talk to his manager. They both then got on the phone with HQ. Imagine my relief when Ken called and said that Subaru would cover costs because the transmission issue should not happen to a low mileage car! Thank you Ken, you have made me a loyal Subaru customer! More

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