Ken Hanscom | Page 10

Efficiency, Excellence and Respect Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to the needs of this customer. I'm a woman in my 60s who has often experienced borderline rudeness, dismissiveness and poor service by car dealerships and mechanics in my past. That is most certainly not the case with the team at Herb Gordon Subaru. From the very beginning when I purchased my car from Jim Boratenski he took the time to find out what I was looking for and then showed me in detail how the new electronics worked. He was lovely and when he's seen me there for service, he's said 'hello.' Over on the service side they are scrupulously clean and organized. They have Wi-Fi, donuts, coffee and shopping bags. Okay, the real reason to be there is for the exemplary service. Most of the time I have worked with Ken Hanscom, the Assistant Service Manager. As I mentioned previously my past experience with car people has been a complete let down. I've quite frankly felt used and taken advantage of. That is not at all the case with the Herb Gordon Subaru team. The service team, but most especially Ken Hanscom, has been respectful, helpful and wonderful with their service. Recently I scheduled the 15,000 mile service, but somehow I missed the allotted time. They called. I was embarrassed for messing up, but they told me to come on down. I got there over an hour late. They took the car anyway and told me that it would take about three hours before they could finished it. I asked if they could drive me home. Because I messed up, they didn't have anyone free to do that. I told them not to worry as it was my fault. I would wait. Fancy my surprise that Ken Hanscom walked up to me about an hour later to tell me that my car was done. I couldn't believe it. My car had been beautifully serviced, washed and appeared vacuumed. I am so grateful that my business is honestly appreciated. I never want to go anywhere else. Thank you Herb Gordon Subaru for a superlative team in an extraordinary facility. More

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Jim Oredeski makes dreams come true ! Spoke to James Boratenski on the telephone after my current and long time auto dealer in Gaithersburg had finally gotten the best of me and more impor Spoke to James Boratenski on the telephone after my current and long time auto dealer in Gaithersburg had finally gotten the best of me and more importantly my wife who was now in the market for a new car. Thanks to Jim's friendliness, product kbowledge, and enthusiasm, we got exactly what my wife requested, which we had been told was not an option at my previous dealer. We prefer to drive to see Jim and the team here 45 min vs 17 min to the other for many reasons but more importantly thanks to Jim's attention and commitment to the customer ! There may be thousands of dealers but ask yourself if you remember your sales team including sales managers etc for a good reason, ask yourself if your service advisor is polite and curtious, knowledgable, and does his best to be sensitive to your time and schedule. Finally ask yourself if your money, time, investment in a car, and you derseve the best ! If so visit Herb Gordon & ask for (Jim)James Boratenski in sales and Ken in service ! Sincearly, Paris and Grace. More

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Excellent services with an outstanding service team! Smile.. They have an excellent, courteous , knowledgeable and professional service team. It's very hard to see such environment in other dealership in Marylan They have an excellent, courteous , knowledgeable and professional service team. It's very hard to see such environment in other dealership in Maryland. You guys are truly great....Thank you! More

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Took great care of my 2016 Ouback Superb service from the Herb Gordon Subaru service team, especially by Ken Hanscom. I purchased our 2016 Outback in New Hampshire and we had just rec Superb service from the Herb Gordon Subaru service team, especially by Ken Hanscom. I purchased our 2016 Outback in New Hampshire and we had just recently moved to Laurel. Unfortunately, my window, on the lower drive side had a crack and spidered. I came into Herb Gordon and Ken, along with Greg Edwards took pictures of the windshield and sent them off to Subaru of America regional rep and got the windshield covered 100% under Good Will. I was very impressed on how well Ken and his team took care of me and my Outback and even provided me with a loner vehicle for the day. I was extremely pleased with their professionalism and superior service. I would highly recommend their service to friends and family. More

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A trust relationship! I started using Herb Gordon's Mile One Subaru for service in 2002 for my 2 Subarus that I had purchased at other dealerships. The service team lead by I started using Herb Gordon's Mile One Subaru for service in 2002 for my 2 Subarus that I had purchased at other dealerships. The service team lead by Mr. Hanscom has always done their upmost to treat me well. From routine maintenance to repairs, they have done an outstanding job. They take the time to always explain things. The one thing that really stands out is when I called and said "Ken, the check engine light just came on. I've just left for vacation with the wife, kid, and two dogs!" After a few questions, he told me to drive straight over. (with wife, kid, dogs, and luggage!) As I pulled in, I was met at the door, and a quick diagnosis performed. It was nothing major, the computer reset, and we were on our way in ten minutes. In 2008 I bought another Subaru; this time from them, buying it was a pleasant experience and it's now my daughter's car. Having used other dealers, I highly value the outstanding customer service and relationship I have with Mr. Hanscom and Herb Gordon Subaru. More

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Best Service Imaginable Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service an Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service and discounts. While waiting in the comfortable customer area, coffee and doughnuts were available. Additional items identified for service during the planned tasks were explained and I approved them. The total time required was very reasonable. I hope to continue my relationship with this dealer until my Forester gives up the ghost in 15 or 20 years or more. David Frager More

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Excellent Service and Friendly Staff Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it c Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries here. I take my car for oil changes and every repair needed and I'm always happy. More

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Why I go miles out of my way, passing other dealerships As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's alwa As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's always the same answer: Ken Hanscom! I TRUST Ken. In the years he has managed the service of my cars. I KNOW that the work done has needed to be done. I am CONFIDENT that my car is road ready because he is attending to it and my safety as if I were a member of his family. Ken is the reason I will continue to EXCLUSIVELY use Herb Gordon Subaru for service. More

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Excellent buying experience Our salesperson, Jim Boratenski, was responsive to our questions and entered our request for factory assembly and delivery. He was very efficient in Our salesperson, Jim Boratenski, was responsive to our questions and entered our request for factory assembly and delivery. He was very efficient in his introduction to the vehicle and followed a script faithfully that covered all the features of the car. When additional features were added, he and Ken Hanson arranged for a follow-up visit to install them. The sales writer, Diego, acted quickly and responsively to make a long experience more acceptable. More

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Reliable service every time The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and wa The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and was told I could come in that same day to get it fixed. When I arrived, Ken Hanscom, a friendly service manager I often deal with there, looked at the car. He told me it would be about an hour before it was repaired. However, I was pleasantly surprised when it was ready after only a half hour. Furthermore, Ken told me there would be no charge! I really appreciated the quick and no-charge service. Before coming to Herb Gordon Subaru I had taken my vehicle to another local Subaru dealer. I always had problems there with appointments and with unfriendly service. I am happier since I changed to Herb Gordon. Always reliable service here! More

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