Ken Hanscom

Subaru makes solid reliable cars and Vitaly at Herb Gordon is efficient and honest. Wouldn’t bring my car to anyone else. Gordon is efficient and honest. Wouldn’t bring my car to anyone else. More

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Vitaliy and Herb Gordon have done it again. They are simply the best service team in the business. I have never witnessed the integrity this man and the entire team possess. If I could give the They are simply the best service team in the business. I have never witnessed the integrity this man and the entire team possess. If I could give them a 12 or hier I would. More

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I interacted primarily with Vitaliy. He was very warm, professional, and accommodating in helping me to get my Forester’s issue resolved as quickly as possible. I highly recommend this d He was very warm, professional, and accommodating in helping me to get my Forester’s issue resolved as quickly as possible. I highly recommend this dealership and will certainly be returning when necessary in the future. More

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The people providing service are friendly, and know what they are talking about….and all the ones I’ve dealt with have a great sense of humor, something very important to me. they are talking about….and all the ones I’ve dealt with have a great sense of humor, something very important to me. More

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left a message for Ken to get back to me and got a call the same day, very courteous and attentive. great customer service. thanks. the same day, very courteous and attentive. great customer service. thanks. More

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The staff is well trained to be helpful and professional. They are also thorough and helpful with multiple options in dealing with mechanical problems found. They truly demonstrate excellence in every aspect They are also thorough and helpful with multiple options in dealing with mechanical problems found. They truly demonstrate excellence in every aspect of car care, customer service and expectations. More

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I recently brought my 2017 Forester in for service, and had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff we had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff welcomed me the minute I stepped out of the car, and immediately listened to my requests, and assessed what needed to be done. All issues with the car were taken care of while I waited, and the cost was reasonable. This kind of experience is why I have not taken my Forester anywhere else for service since I purchased it in 2017. Herb Gordon Subaru, and in particular Michael Goodman, are stellar examples of quality workmanship, professionalism, and honesty. More

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The service center here is amazing! The staff really helped me out when I was in a bind. They checked out my car with no advanced notice and free of charge. Ken was extremely helpful an The staff really helped me out when I was in a bind. They checked out my car with no advanced notice and free of charge. Ken was extremely helpful and provided top notch customer service. More

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The service is great, the staff is super nice and friendly. Always willing to answer any questions I have. friendly. Always willing to answer any questions I have. More

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I have been a customer since 2003. Luis Prada is an outstanding team member. I trust this dealership. Luis Prada is an outstanding team member. I trust this dealership. More

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