Ken Hanscom
Ken Hanscom at Herb Gordon Subaru
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Ken Hanscom

Service Manager

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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4.9
109 Reviews
4.9

109 Reviews

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109 Reviews of Ken Hanscom

February 06, 2024

Dealership Rating
Employee Rating

Herb Gordon Subaru service dept is just the best service dept I have ever used. Vitaly takes great care of his customers with honesty and thoroughness while explaining everything. He is always so accommod More

by bjschap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 19, 2023

Dealership Rating
Employee Rating

Herb Gordon Subaru is the best in terms of customer service and overall friendliness. I love my Subaru even more because these guys take such good care of my car. More

by Jtwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2023

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 16, 2023

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Employee Rating

I have been coming to this dealership since 2005 when I purchased an outback XT. The service department has always treated me very well, and is the reason why I continue to purchase cars from this dealersh More

by Mevogt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2023

Herb Gordon Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We hope you continue to choose us for all your automotive needs! Take care!

August 20, 2023

Dealership Rating
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Quick and easy service. Quality overview of work and always a lovely group of people ready to provide good service. More

by DougA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

August 07, 2023

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Work is top notch and service staff are friendly, knowledgeable and caring. I have trusted them with my Subarus for over twenty years. More

by Smitty8
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Luis Prada

Aug 10, 2023

Herb Gordon Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2023

Dealership Rating
Employee Rating

Another great experience with Vitaliy. Why didn't I find him sooner. He makes Subaru service a pleasure. More

by Abg1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2023

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 31, 2023

Dealership Rating
Employee Rating

Vitaliy is always straight forward honest. He is a pleasure to deal with. I always feel he has my best interest in mind. More

by Notinterested
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 02, 2023

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 05, 2023

Dealership Rating
Employee Rating

GREAT SERVICE GREAT PEOPLE TO WORK WITH . always kind and responsive. WORK COMPLETED ON TIME EVERY TIME More

by CURTISDAY478
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov

Jun 27, 2023

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

May 05, 2023

Dealership Rating
Employee Rating

My service advisor Michael G. & technician Kevin C. we’re super helpful. They answered any questions and concerns I had about my service. The environment was very welcoming. Herb More

by Bethany R.
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 27, 2023

Herb Gordon Subaru responded

Hi Bethany, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

April 21, 2023

Dealership Rating
Employee Rating

It's efficient, and all the staff are friendly and helpful. I am very happy with their work. More

by juliedu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Goodman

Jun 27, 2023

Herb Gordon Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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