Ken Hanscom | Page 9

They go the extra mile Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and solves problems. Good place, good guy. More

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Fantastic Customer Support Ken Hanscom was very accommodating. I needed to bring in my old Forester due to an airbag recall and Ken ensured I had a replacement car ASAP. When Ken Hanscom was very accommodating. I needed to bring in my old Forester due to an airbag recall and Ken ensured I had a replacement car ASAP. When Enterprise indicated I would have to wait for 2 hours for a replacement, ken was sensitive to the fact that I had a toddler with me and provided a car from the Subaru lot within a few minutes . Fantastic service, especially given the fact that I didn't buy my Subaru from this dealership. I would come back for service and will likely buy my next Subaru from this dealership. Very pleased. Well run place. More

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Love the Staff! I love working with the staff at Herb Gordon - especially Jim Boratenski and all of the service staff. They're down-to-earth and extremely helpful. He I love working with the staff at Herb Gordon - especially Jim Boratenski and all of the service staff. They're down-to-earth and extremely helpful. Herb Gordon is the only place I'll buy my next Subaru in a few years(number 4)! More

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The way auto sales and service should be done. My wife and I purchased two Subarus, a Forster and a CrossTrek in the last 9 months from Herb Gordon. Of the five new cars I've purchased in my life, My wife and I purchased two Subarus, a Forster and a CrossTrek in the last 9 months from Herb Gordon. Of the five new cars I've purchased in my life, these were by far the most pleasant, and most painless, purchase experiences. We worked with Jim Boratenski on our first purchase (the Forester), and were so pleased with the experience so much that we contacted him directly to help us with our second purchase (the CrossTrek). In addition to his detailed knowledge about the various Subaru models, we really appreciated Jim's laid-back, no-pressure approach to helping us. He was truly interested in helping us find the vehicles that best met our requirements, with no pressure at all to upsell things we didn't want or need. I highly recommend working with Jim. We've been back twice so far for regular maintenance and to install some options, and the service department is outstanding. Each time they've started the work on time and completed it faster than estimated. Ken Hanscom is great to work with - he takes care of you and gets the work down asap. The waiting are is nice and clean, and the people are all so friendly and respectful, it's hard to believe you're at a dealer. As long as Herb Gordon keeps treating us this well, we will keep coming back. More

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2010 Subaru Outback Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to s Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to save me several hundreds of dollars. More

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Last minute service Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Ser Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Service was completed quickly. Very nice waiting area. More

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another happy customer I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up a nail in the same tire and ken plugged it at no charge . Thanks More

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2nd time Subaru buyer - excellent service Second time Subaru buyer with sales consultant Charles Bulow. He is very knowledgeable about all aspects of the car. Easy to talk to and no pressure. Second time Subaru buyer with sales consultant Charles Bulow. He is very knowledgeable about all aspects of the car. Easy to talk to and no pressure. I am very comfortable working with him. He provided a good walk-thru on the car's features before and after the test drive. He was also able to answer my questions and resolved a concern I had several days after I purchased the car. He is an excellent sales consultant for your dealership. I would recommend Charles Bulow to any future Subaru buyers. More

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Efficiency, Excellence and Respect Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to the needs of this customer. I'm a woman in my 60s who has often experienced borderline rudeness, dismissiveness and poor service by car dealerships and mechanics in my past. That is most certainly not the case with the team at Herb Gordon Subaru. From the very beginning when I purchased my car from Jim Boratenski he took the time to find out what I was looking for and then showed me in detail how the new electronics worked. He was lovely and when he's seen me there for service, he's said 'hello.' Over on the service side they are scrupulously clean and organized. They have Wi-Fi, donuts, coffee and shopping bags. Okay, the real reason to be there is for the exemplary service. Most of the time I have worked with Ken Hanscom, the Assistant Service Manager. As I mentioned previously my past experience with car people has been a complete let down. I've quite frankly felt used and taken advantage of. That is not at all the case with the Herb Gordon Subaru team. The service team, but most especially Ken Hanscom, has been respectful, helpful and wonderful with their service. Recently I scheduled the 15,000 mile service, but somehow I missed the allotted time. They called. I was embarrassed for messing up, but they told me to come on down. I got there over an hour late. They took the car anyway and told me that it would take about three hours before they could finished it. I asked if they could drive me home. Because I messed up, they didn't have anyone free to do that. I told them not to worry as it was my fault. I would wait. Fancy my surprise that Ken Hanscom walked up to me about an hour later to tell me that my car was done. I couldn't believe it. My car had been beautifully serviced, washed and appeared vacuumed. I am so grateful that my business is honestly appreciated. I never want to go anywhere else. Thank you Herb Gordon Subaru for a superlative team in an extraordinary facility. More

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Jim Oredeski makes dreams come true ! Spoke to James Boratenski on the telephone after my current and long time auto dealer in Gaithersburg had finally gotten the best of me and more impor Spoke to James Boratenski on the telephone after my current and long time auto dealer in Gaithersburg had finally gotten the best of me and more importantly my wife who was now in the market for a new car. Thanks to Jim's friendliness, product kbowledge, and enthusiasm, we got exactly what my wife requested, which we had been told was not an option at my previous dealer. We prefer to drive to see Jim and the team here 45 min vs 17 min to the other for many reasons but more importantly thanks to Jim's attention and commitment to the customer ! There may be thousands of dealers but ask yourself if you remember your sales team including sales managers etc for a good reason, ask yourself if your service advisor is polite and curtious, knowledgable, and does his best to be sensitive to your time and schedule. Finally ask yourself if your money, time, investment in a car, and you derseve the best ! If so visit Herb Gordon & ask for (Jim)James Boratenski in sales and Ken in service ! Sincearly, Paris and Grace. More

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