Ken Hope | Page 34

Service Department is Horrible!!!!! I bought my first new car from here in 2002 and had a wonderful all around experiance so much so that when that car finally died just this past year I I bought my first new car from here in 2002 and had a wonderful all around experiance so much so that when that car finally died just this past year I went back to my sales person Tom Wiersma which he has been great all the time. With this car it has been a whole different story. I also brought in another car (not bought from here) that had a recall issue and figured that since I was doing my business here why not have them fix this as well since it had to be done at a certified dealer. The issue with this car was a smell of gas from a regulator on the fuel pump. First I was told to bring it in for a 30 minute to an hour check so they could find the issue and make sure that was the problem. I brought it in at 930 am and after an hour and a half was told we can't determine what the issue is and we have to drop the tank and this and that needless to say the SERVICE department said we have no cars available to me so i was stuck there until???? Thank goodness my sales guy Tom came by and asked what i was waiting on and he went and checked on somethings and said here i will get you a car. (funny how service said no way possible to to get a car) come to find out i didn't get my car back until the following day right before they closed. good thing it was only going to be an hour or so. Within a week while working my gas guage started acting up on a saturday to which i called the service department around 12-1230 left a message not know if they were closed or open. Never Ever recieved a phone call back not even to this day! I finally had to call them again and set up to have them look at it. Was told that I had rodents that ate my wires and they took me back and i said i don't see any chew marks is it possible that when you worked on it previously that something happened. The mechanic use VERY VULGER language and told me to get off his floor and I didn't know xxxx very unprofessional and they told me it would cost over $200 to fix it. they just lowered my car and gave me my keys back. VERY UNPROFESSIONAL IN SERVICE DEPARTMENT!!! I would give SALES TEAM 2 thumbs up but as in any business both parts of the business are together. More

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Friendly and went over and above what was asked. I always rate a service garage as to what was not needed. Some of the fluids I asked about were clean and did not need to be replaced. A business you I always rate a service garage as to what was not needed. Some of the fluids I asked about were clean and did not need to be replaced. A business you can trust More

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Tire Pressure Ken was great to work with. From talking on the phone, making an appointment and getting my tire checked out and fixed. Deur-Speet has always been g Ken was great to work with. From talking on the phone, making an appointment and getting my tire checked out and fixed. Deur-Speet has always been great to work with. More

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Headlight and struts We were treated very good. Ken was pleasant and courteous. He advised us regarding parts arriving and progress of repair. Bruce always is c We were treated very good. Ken was pleasant and courteous. He advised us regarding parts arriving and progress of repair. Bruce always is courteous and pleasant. The service at Deur Speet is always great More

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recal on trans adjustment service was completed on time, and they washed the unit for us. it is to find a dealer, and a service department that is as great as these people. service was completed on time, and they washed the unit for us. it is to find a dealer, and a service department that is as great as these people. More

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Work completed within quote amount. I use this dealership for all my oil changes and at the last oil change in June the attendant took a picture of a badly rusted out c-member which we p I use this dealership for all my oil changes and at the last oil change in June the attendant took a picture of a badly rusted out c-member which we promptly acted upon as it could have been catastrophic had we not been told. They gave me a car to drive while mine was in for repair and I received my car back in a day and a half and it rides and drives like a new car. Appreciated all the work and communication with Bruce and Tom in getting this completed for a fair price. Everyone at this Dealership is professional and kind. Ken Hope released the car to me and was very courteous and helpful by giving me his card if I had any questions or concerns. More

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SERVICE! We have purchased 7 new and used vehicles Jeeps, Rams, and Cadillacs) from this dealership. The sales persons are first rate, finance department is ve We have purchased 7 new and used vehicles Jeeps, Rams, and Cadillacs) from this dealership. The sales persons are first rate, finance department is very professional, but the service department keeps us coming back when service problems arise (very few) More

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A bad situation that turned out great. My experience started in the service department. My older Jeep Cherokee was overheating and smoking out of the tail pipe. Ken Hope and his team look My experience started in the service department. My older Jeep Cherokee was overheating and smoking out of the tail pipe. Ken Hope and his team looked my vehicle over and the news was bad. The engine was contaminated with coolant. Ken was honest and straight forward with me and made the recommendation not to repair it. I have brought my vehicles in for service many times in the past so I was very comfortable going with Ken's recommendation. I thought it over for a day and then decided to go back to purchase a replacement vehicle. Ken Smalligan & Nick Sparks worked with me to find and finance a vehicle that met all of my wishes. The Deur Speet team turned my bad situation into a great experience. Nick More

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Very professional Ken kept me informed daily about the status of my vehicle repair. Was very confident of his ability to understand what needed to be done. Ken kept me informed daily about the status of my vehicle repair. Was very confident of his ability to understand what needed to be done. More

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A great place to buy a car: from a dealership that cares. I think the measure of a good dealership can be determined best by how often a buyer comes back time after time. For me, that's been since the early 8 I think the measure of a good dealership can be determined best by how often a buyer comes back time after time. For me, that's been since the early 80's. So, for 35 years, I have been coming back to Deur Speet to purchase vehicles, buy parts, and having my vehicles repaired. Deur Speet has given me 35 years of good vehicles and experiences. More

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