Ken Martin | Page 11

Good and Bad For a vehicle purchase the process went fairly quick and smooth. Found the vehicle online and visited the dealership early Saturday. Met with Ken Ma For a vehicle purchase the process went fairly quick and smooth. Found the vehicle online and visited the dealership early Saturday. Met with Ken Martin at the door and did not stop until complete of sale. Only had to wait for a very short period of time. Negative, which probably applies to most dealerships, is that price, payments, etc was agreed then in the last meeting with finance, monthly payment increases due to warranties, gap and other extras. While Joey Desrosiers did a great job in explaining and going over the options, I still felt a little pressured to commit after several hours in the dealership. Also, once paperwork and sale was complete it was like I was directed to the new vehicle and on my own to transfer any belongings to the new vehicle. Basically customer service stopped and sales team was on to the next prospect. More

by INSPECTIONS.UNLIMITED Verified Customer Verified Customer

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Vehicle add on/ upgrades during Purchasing a new vehicle I requested and purchased as part of my deal several upgrades. I have taking my vehicle in four times to complete the during Purchasing a new vehicle I requested and purchased as part of my deal several upgrades. I have taking my vehicle in four times to complete these upgrades. Still not done. I continue to get false hope when bringing in my vehicle. Needless to say, I regret purchasing the new tundra from my old tundra. Just not worth the hassle. Please make sure your salesman understands and that your request can be accomidated. More

by JHARMON2020 Verified Customer Verified Customer

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Toyota of Rockwall is awesome It was a great experience shopping at Toyota of Rockwall thanks to Allen & Kenneth Martin they are amazing sellers I was shopping for a car for my son It was a great experience shopping at Toyota of Rockwall thanks to Allen & Kenneth Martin they are amazing sellers I was shopping for a car for my son and they helped to get the right car for him Thanks Guys More

by TIJ.BLANCA Verified Customer Verified Customer

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Good and considerate dealership I gott to return my car due to some scratches on the car without any problem. I was able to choose another car and happy with it. I gott to return my car due to some scratches on the car without any problem. I was able to choose another car and happy with it. More

by COKERJ57 Verified Customer Verified Customer

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Toyota Experience Overall experience was "OK". I was disappointed some things were not met after being given their word they would, specifically informing me at the beg Overall experience was "OK". I was disappointed some things were not met after being given their word they would, specifically informing me at the beginning of the discussion the spare tire would be replaced. At the end toward signing papers they rejected and said "as is". The final finance guy 'Brad' was extremely pushy because I didnt wanted to add a bunch of warranties and tried to convince me that without the warranty, I would have a much higher APR. (We know that is a lie.) Kenneth was kind and supported but seemed very inexperienced. More

by SHAUNChavoya Verified Customer Verified Customer

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