Ken Milosovic | Page 16

Zeigler Nissan of Orland Park responded

Thank you for taking the time to share your wonderful experience with Ken Milosovic. We are thrilled to hear about your positive encounter with him and your appreciation for his professionalism and knowledge. At our dealership, we aim to provide exceptional customer service to all our valued customers, whether they have an appointment or not, and it's fantastic to hear that Ken embodied this commitment. We take pride in having team members who go above and beyond to make every customer feel welcome and well taken care of. Your willingness to recommend us to your friends and family is the highest compliment we can receive, and we are grateful for your trust and support. If there's anything else we can assist you with in the future or if you have any more feedback to share, please don't hesitate to reach out. Thank you for choosing Nissan Orland, and we look forward to serving you and your loved ones again in the future! Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you are very satisfied with the work done and the recommendations provided during your recent visit to our service center. Quick, efficient, and professional service is what we strive for, and we're pleased to know that we met your expectations. Your satisfaction is our top priority, and we're committed to providing you with an overall good experience each time you visit us. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

I want to express my sincere apologies for the difficulty you experienced in trying to find out the progress of your truck and the inconvenience you faced in having to drive to our location to get the information you needed. I completely understand your frustration, and this is not the level of service we aim to provide. We take your feedback seriously, and we will investigate what happened in this situation to ensure that it doesn't occur again in the future. Communication is a critical part of our service, and we fell short in this instance. If there's anything else you'd like to share or if you have any concerns or questions, please feel free to reach out to us directly. We value your business, and we want to make sure you have a more positive experience in the future. Once again, I apologize for the inconvenience you experienced, and thank you for bringing this matter to our attention. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

We are truly sorry to hear about your recent disappointing experience after being a loyal customer for the past 10 years. Your feedback is deeply concerning, and we want to express our sincere apologies for the lack of communication and the issues you faced during your last visit. Our aim is to provide exceptional service, and we fell short in your case. We understand how important consistent and clear communication is, and we failed to meet those expectations during your recent visit. We value your loyalty and want to regain your trust. Your feedback is crucial in helping us improve our services, and we appreciate you bringing this matter to our attention. Once again, we apologize for the inconvenience you've experienced, and thank you for your patience and understanding. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for sharing your great experience with us. We're delighted to hear that you had a positive encounter while in the service area, and we appreciate your feedback. We understand that not every customer visiting the service area is expecting to make a purchase, and we're pleased that you didn't feel pressured. Your comfort and satisfaction are important to us, and we aim to provide a welcoming and hassle-free environment for all our customers. If you ever have any questions or need assistance in the future, whether related to service or other aspects of our dealership, please don't hesitate to reach out. We're here to assist you, and we look forward to serving you again. Thank you for choosing us, and we hope you continue to have positive experiences with us in the future. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for your kind words about David and the exceptional customer service you've received at our Orland location. We greatly appreciate your feedback and your loyalty as a customer. David is a valuable member of our team, and it's wonderful to hear that his customer service skills have made a positive impact on your experience with us. Providing top-notch service is our priority, and we're glad to know that you've had a consistently positive experience with David's assistance. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service. Thank you for choosing us for your automotive needs, and we hope to serve you for many more years to come. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for sharing your positive experience with us at Nissan of Orland Park. We're delighted to hear that we were able to diagnose and fix the issue with your car, especially under warranty, making it easy and stress-free for you. Ken's constant communication and excellent service reflect our commitment to customer satisfaction. We're pleased to know that you had a positive experience with our staff. If you decide to upgrade your vehicle, we would be thrilled to assist you with that as well. Please feel free to reach out to us anytime you need assistance or have any questions. Thank you for choosing Nissan of Orland Park, and we look forward to serving you again in the future. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for sharing your positive experience with us. We're delighted to hear that your visit was painless, and that our team applied discounts to your service, making it a more cost-effective experience for you. Our courteous employees are dedicated to ensuring that our customers have a smooth and enjoyable experience, and it's wonderful to know that they were able to assist you effectively. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again. Thank you for choosing us, and we hope to continue providing you with excellent service. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

We want to express our sincere apologies for the disorganization and chaos you experienced due to the ongoing construction at our location. Your feedback is essential, and we are sorry that we fell short in providing a smooth experience. Furthermore, we are concerned to hear that you were not verbally informed about important work your car needed. Communication is critical to ensuring that our customers are well-informed about their vehicles, and it's clear that we did not meet that standard in your case. Once again, we apologize for the inconvenience you've experienced, and thank you for bringing this matter to our attention. We are committed to making improvements based on your feedback. Best Wishes, Nissan Of Orland Park