Ken Nesbitt | Page 2

WILL NOT HONOR RECALL They sold me a vehicle originally from canada, and due to this will not honor any recall or warranty. they refuse to deal with me, will not even get They sold me a vehicle originally from canada, and due to this will not honor any recall or warranty. they refuse to deal with me, will not even get back with GM Representative regarding this matter, says its not their problem. More

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Here's lookin at you.......... Ken? I am at times unbearable, hard to tolerate, or please. After a horrible, wretched, vile experience with a different chevy dealer in Madison, TN. I fou I am at times unbearable, hard to tolerate, or please. After a horrible, wretched, vile experience with a different chevy dealer in Madison, TN. I found myself at Freeland with a concern over the oil consumption with our 2015 SS camaro. Ken put on velvet gloves, and dealt with me more openly, honestly, and genuinely than the other dealer with concern to the matter that brought me there. He is a true professional and knows the meaning of respect, non-bias decsions, and handling irate, dissapointed and bullish customer. He took the time that the other dealer could care less to take in explaining to me completly, honestly, and clearly the situation with our vehicle. I rarely regret decisions that I make, but admit that I regret not buying our car at Freeland. They are closer to us than the lesser dealer that will never see us darken their door again. With staff like Ken, and Jonathon in Service Freeland is the better and more deserving GM dealer for not only our business but your business also. This dealers staff will take the time to LISTEN ! Something nobody on the north side of town took the time to do. Thank you Ken! Thank you Jonathon! I believe the other gentleman and I use the word gentlemen with all three of these employees, but the other gentleman who was there to assist was Greg Nippert from Naples, FL as I recall. He didn't say much but he did what Ken and Jonathon did........ he listened. I am prematurly giving stars across the board something I am usually hesitant to do based solely on the belief that if something isn't right a man like Ken will be just as reasonable as he was today! Thank you again and again. More

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Greasy hand prints & Lack of follow up I brought my 2014 Silverado in for a warranty oil change, tire rotation, and to check the transmission for a possible issue on 8/5/15. I picked up my I brought my 2014 Silverado in for a warranty oil change, tire rotation, and to check the transmission for a possible issue on 8/5/15. I picked up my truck on 8/6/15 and when I got home from picking up my truck, I found 4 greasy hand prints on the truck, One on the drivers door, one on the drivers side rear door, one on the hood, and one on the passenger side fender. This is the third time I have brought my truck to Freeland for an oil change, and it's the third time I have picked it up with greasy hand prints on it. The first two times, I just chalked it up to bad luck. However, after it happening the 3rd time, I called Ellis Roberts and explained what happened. I informed him that the greasy hand prints are completely unacceptable and added that I'm not sure why there were on the rear door, as there was no reason for the technician go into the back of my truck. Ellis was very apologetic and told me that he would have the Service Manager call me first thing the next day. That call never came. On 8/12/15, I called Ellis again and explained that no one ever called me and once again, he was very apologetic. Ellis informed me that he was putting another note on the Service Managers desk and that I would get a call first thing the next morning. That call never came. At this point, I'm washing my hands of this dealership. They have done nothing to resolve the issue. If I can change the oil in my three other vehicles without getting greasy hand prints on them, then why can't a technician, who changes oil every day, not do it without getting my truck filthy? When I take my vehicle somewhere for service, I expect it to leave in the same condition that it came in as. More

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awesome people, awesome company, great services Everyone there ate great to work with, I feel comfortable and well taken care of. My services are done right, great time management skills, clean busi Everyone there ate great to work with, I feel comfortable and well taken care of. My services are done right, great time management skills, clean business and everything is always stocked right. I would highly recommend this place to anyone. More

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My First Service Experience Sucked! I dropped my car off for a diagnostic for my instrument cluster. Prior to my visit, there was miscommunication between me and Joyce about the diagnos I dropped my car off for a diagnostic for my instrument cluster. Prior to my visit, there was miscommunication between me and Joyce about the diagnostic fee being deducted from the repair costs; however, Carol cleared that up. I received a ride to work on the shuttle. The driver asked me to provide him with my work address and phone number so that he could call me when he was on the way. That was suppose to happen around 3:00 or 3:15. I called the Service Department around 3:00 to ensure that I would have transportation back to the dealership. A gentleman said that he would check to see where the driver was and call me back. It is now 4:30. He has not called me back and I learned that one is available to pick me up after speaking with Joyce around 4:20. I was seriously contemplating on letting this dealership perform the repairs on my car. After this experience, I will NEVER allow them to touch my car again if I can help it because this experience was beyond horrible! I will not recommend any of my friends or loved ones to this dealership either. Furious is not an adequate word to describe how I feel right now. More

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my freeland experiance I received excellent service from Freeland customer service. Special thanks to Mr. Johnathan my service manager. He helped me understand my vehicle I received excellent service from Freeland customer service. Special thanks to Mr. Johnathan my service manager. He helped me understand my vehicle issues. I would recommand my family n friends to get their services done at Freeland dealer in Antioch TN. More

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Great Service and Friendly! I have been taking my truck to Freeland for two years. I have always had great experiences with them. They are all friendly and I know that I am leavi I have been taking my truck to Freeland for two years. I have always had great experiences with them. They are all friendly and I know that I am leaving my vehicle in good hands! More

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GREAT customer service. Jonathan and Ellis have gone above and beyond to make sure my repair was done correctly. Their customer service skills are far above any other that I Jonathan and Ellis have gone above and beyond to make sure my repair was done correctly. Their customer service skills are far above any other that I have experienced. I will definitely be back the next time my truck needs repair. Taking into account the way I was treated I will highly consider Freeland for my next car purchase as well. Thank you Jonathan and Ellis as well as the service techs doing the work! More

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Purchase and Service I purchased my vehicle here back in September and the overall experience was so much easier than any other dealership I have ever has dealings with. I purchased my vehicle here back in September and the overall experience was so much easier than any other dealership I have ever has dealings with. I just took my vehicle in for an oil change and let me tell you, it was quick, easy and the staff was very nice and helpful. More

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Thank you Ken for resolving my head light control issues. Cindy always kept me informed of the status during this adventure, she was professional/helpful. Cindy always kept me informed of the status during this adventure, she was professional/helpful. More

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