Ken Ruggera | Page 7

The customer service was outstanding, they were friendly and trustworthy. The entire staff put the customers first and was always patient and thorough. Ken was awesome, he helped me find exactly what I was and trustworthy. The entire staff put the customers first and was always patient and thorough. Ken was awesome, he helped me find exactly what I was looking for and was understanding. He worked tirelessly to find my car for me. More

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Michael & Ken were very knowledgeable about the Michael & Ken were very knowledgeable about the vehicles we were interested in and explained all the features, books & paperwork. Michael took extra Michael & Ken were very knowledgeable about the vehicles we were interested in and explained all the features, books & paperwork. Michael took extra time with us & let us drive the different models. He went to his manger, Jeff, and helped set the deal for us to purchase my beautiful red Rave4. I wanted it from the beginning but didn't think we would be able to get it. Michael & Jeff made that happen. Ken was with us from the beginning of all the paperwork & explained all the steps we were doing. He explained all the bells & whistles. He was with us until we drove it off the lot. What great service from all the team at Liberty Toyota! Top ratings for all of them. More

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I have always rated trading cars as being akin to taking a dose of castor oil (and if you have never done that, with or without, orange juice)then you are surely from the younger generation! Fully armed and a dose of castor oil (and if you have never done that, with or without, orange juice)then you are surely from the younger generation! Fully armed and prepared to do battle, I approached my meeting with Ken Rugerra with reluctance, even though he had initiated the relationship through a prompt phone call following an online inquiry, and our conversation went well into the 45 minute range. I could not have been more pleased when the initial meeting proved to be a far more pleasant experience than one could have ever hoped for. Ken had the foresight to capture a brand new RAV4 right off the delivery truck and hold it for my inspection, the criteria matching exactly what I wanted. I laid out my "battle plan" in detail and through a three-hour negotiation, Ken fought the battle on my behalf. I was perfectly candid with Ken and he, in turn, was surprisingly honest and straightforward with me. The result was that I walked out with a brand new, only 10 miles on the odometer, carefully explained and demonstrated RAV4, an extended service plan that exactly suited my needs, and an overwhelming feeling of satisfaction that has not wavered since. All thanks to Ken! I might add that Mike Harrington showed up early-on in the negotiations and was extremely helpful and cooperative. I also enjoyed learning what options are available for my car and that the price would not change in the future. I have since decided on acquiring a few of these options. At no time was I pressured or lied to, an all-too-frequent occurrence in the car trading industry. I left with a calm feeling of satisfaction and it has not wavered one bit in the interim. I wish I could say the same for a couple of my friends who did not experience the same sense of satisfaction and are now sworn enemies-for-life. I have to thank Ken for leading the journey of mind-changing transactions and satisfactory service up to, and including, when I thought I had forgotten and left my handicapped plates on my traded-in RAV4. I went back to the dealership, asked about them and Ken met me at the reception desk to tell me that he had already removed them and that they were in the back of my new automobile! Now how is that for completeness of details? Don't you dare even think of making Ken a "car salesman"! Who he is and what he does is so much more than anyone can ever teach and as far as I am concerned, he is the greatest asset at your dealership. Toyota speaks for itself, but you would be far better off if you could "clone" Ken Ruggera! More

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Jeff said he'd have his best guy help us and he got Kim Ruggera. Kim was very helpful in showing us the Prius v and the hybrid Camry's. We ended up buying the Hybrid Camry XLE and have been very pleased Ruggera. Kim was very helpful in showing us the Prius v and the hybrid Camry's. We ended up buying the Hybrid Camry XLE and have been very pleased with it so far. Kim obviously knew the cars very well and even helped us code our phones for the hands-free feature. We traded in our old car and got the USAA discount on the new one, so it was a good deal overall. There was no pressure and a very friendly atmosphere, so we'll be very happy to recommend Liberty Toyota and especially Kim Ruggera. We'll have the Camry serviced at Liberty. More

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Internet shopping at Liberty Toyota is hassle free and a pleasure when dealing with Kim Ruggera.I picked out the 4 Runner I was interested in and submitted a request for a test drive and minutes later Kim pleasure when dealing with Kim Ruggera.I picked out the 4 Runner I was interested in and submitted a request for a test drive and minutes later Kim was calling me to set up and appointment. During the test drive I explained how I was obtaining financing outside of Liberty Toyota which wasn't a problem.No hassles ,no pressure and the final price was WAY below book. More

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Best dealership I have ever dealt with. Professional curteous and respected our time. Would gladdly do buisness with you again. I was skeptical at first but the sales associated standing out front slack curteous and respected our time. Would gladdly do buisness with you again. I was skeptical at first but the sales associated standing out front slacking off and seeming un professional. But when I met Ken inside those reservations went away. I have recommended this dealership to cowaorkers and friends because of the exceptional service and would send all of the to Ken and Shaun if I could More

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Knowledgable, friendly, wanted what was best for us, and something that is very important to me... not pushy. Experience was great. Have bought many cars from Larry h and have recommended others go and bu something that is very important to me... not pushy. Experience was great. Have bought many cars from Larry h and have recommended others go and buy cars there as well. My husband and I will not go anywhere else. More

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Ken worked with me for a couple of hours on the phone last week, then for EIGHT hours today staying late with us to finish up the deal. He worked tirelessly to help us get a vehicle we could afford. last week, then for EIGHT hours today staying late with us to finish up the deal. He worked tirelessly to help us get a vehicle we could afford. More

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Very good new car buying experience - knowledgeable sales person - finance - and options were explained. I was very pleased with the deal that was part of the Costco experience. person - finance - and options were explained. I was very pleased with the deal that was part of the Costco experience. More

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I have been a customer of this dealer for more than 8 years. The service department has always been exceptional. I went there yesterday with no intention of changing my vehicle. I was introduced to Kenne years. The service department has always been exceptional. I went there yesterday with no intention of changing my vehicle. I was introduced to Kenneth Ruggers, salesperson, who took the time to listen to my reasons for not needing a new car at this time. I was driving a 2010 RAV4 on lease until October, when I planned to purchase the car. Ken walked me through the process of securing a new vehicle, presenting the benefits, while dispelling any possible negatives. I ended up turning in the RAV4 and leasing a new Highlander. His presentation was the determining factor. This is my sixth consecutive Toyota purchase, and I have never been as pleased with a transaction. I will continue to have both of my Toyota vehicles serviced at Liberty, and will be happy to discuss this purchasing experience with friends and family. It's a shame your rating system is based on a scale of only 1 - 5. Dealing with Ken Ruggers at Liberty was clearly a 10. More

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