Ken Sidana | Page 3

I bought a 2023 Hyundai Sonata on February 2023, and was told the I would have a 2 month grace period before my first payment this was a lie! I had to make my Frist payment Mach 20, 2023. I purchased a bump told the I would have a 2 month grace period before my first payment this was a lie! I had to make my Frist payment Mach 20, 2023. I purchased a bumper to bumper service contract for my can an was told it was for 7 years or 100000 mile, when I asked for the contract they kept avoiding me, I finally got the contract and it was for 7years 75009 miles? Son after buy this case I did a thural inspection and found a scratch on my driver door and they refuse to fix it, as well as the mobile charging station does not work with my IPhone 13 when it in my 2019 Sonata it did. I got a lawyer and sent them a demand letter and they just ignored it. these people are dishonest do not do business with them! More

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The entire staff needs training. We purchased a new Mustang from this dealership. This has been the worst service I have ever encountered. I would suggest you go to any dealership ra We purchased a new Mustang from this dealership. This has been the worst service I have ever encountered. I would suggest you go to any dealership rather than this one. Read the reviews the people are correct they are very unprofessional and very rude. Liars at best. Do not do business with this company . More

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We spent hours at this dealership and came to agreement on out the door price. After securing insurance and financing, we asked to review final numbers on car to find that they had added over $2000 on to on out the door price. After securing insurance and financing, we asked to review final numbers on car to find that they had added over $2000 on to price and did not disclose it to us. Completely deceitful. Do not use this dealership More

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I was led to believe by the salesman that they would match another dealers deal. However, after much wasted time I was advised that the sales manager would not match the Miami Dealers price. This proces match another dealers deal. However, after much wasted time I was advised that the sales manager would not match the Miami Dealers price. This process went on several days. I would not recommend this dealership to anyone. More

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Thieving con men looking to scam people. They will sell you a car then weeks later cancel the deal unless you are will to pay thousands more. They will sell you a car then weeks later cancel the deal unless you are will to pay thousands more. More

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This has to be the worst dealership in Orlando. First they sold me a car when I was under a tremendous amount of stress due to loosing my apartment and truck in hurricane Ian. I asked to return it First they sold me a car when I was under a tremendous amount of stress due to loosing my apartment and truck in hurricane Ian. I asked to return it the next day and they said no. Then I took it in for service because I have been having issues since I bought it and they will not replace the tail light harness that has several cuts in it. I am just very disappointed I am being treated like this since I am a repeat customer. I had 4 relatives ready to come here and buy a Car and I told them to go somewhere else. All I want is for them to make this right. More

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DO NOT support this business! I bought a brand new vehicle in July that had a check engine light after only 3000 miles! I took my vehicle to the gas station to fill with gas b I bought a brand new vehicle in July that had a check engine light after only 3000 miles! I took my vehicle to the gas station to fill with gas before carrying it in to be check and it did not start at the pump. I got the vehicle towed to the dealership which I have yet to be reimbursed for and they refused to provide me a loaner whiles they diagnose what could be wrong with the car. I called the service department looking for answers and was met with lack of phone etiquette and put on hold for so long that the phone call dropped multiple times and you have to call back and start the process of incompetence again. When I finally was able to speak with someone I was informed it may take weeks for my vehicle to be looked at because towed vehicles are considered walk-ins and are not given priority. I immediately asked to speak with the service manager Jay Ferrel and the dealership owner Ken Sidana to no avail. How am I supposed to get to work or take my child to and from school if it takes weeks for the vehicle to be seen? This type of customer service or lack thereof is completely unacceptable. How could you inconvenience your customer with a brand new vehicle based on policies and procedures that do not fit all situations? I cannot wait to get rid of this vehicle and would never support this dealership again! I DO NOT recommend! More

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Not Female friendly, Felt like I was being taken advantage of, However a family member works in the car sales industry. They thought I didnt underatand the process. As a female I would go elsewhere advantage of, However a family member works in the car sales industry. They thought I didnt underatand the process. As a female I would go elsewhere, or better yet anywhere else. More

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Charging dealer markups, minimum of 3. 5k non-negotiable fee and it goes way higher, up to 15k from what I’ve seen. Don’t waste your time, if you see a listing here just assume it’s a bad d 5k non-negotiable fee and it goes way higher, up to 15k from what I’ve seen. Don’t waste your time, if you see a listing here just assume it’s a bad deal because they’re scalping anyone not paying attention. More

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How shameful is that your dealer charges “market adjustment” in your vehicles. Overcharging on times that people are are trying to survive. I bought a couple of cars from your dealership and will n adjustment” in your vehicles. Overcharging on times that people are are trying to survive. I bought a couple of cars from your dealership and will never buy a car there again. More

Helpful 5

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