Ken Sidana | Page 6

The entire staff needs training. We purchased a new Mustang from this dealership. This has been the worst service I have ever encountered. I would suggest you go to any dealership ra We purchased a new Mustang from this dealership. This has been the worst service I have ever encountered. I would suggest you go to any dealership rather than this one. Read the reviews the people are correct they are very unprofessional and very rude. Liars at best. Do not do business with this company . More

Report | Print

I was led to believe by the salesman that they would match another dealers deal. However, after much wasted time I was advised that the sales manager would not match the Miami Dealers price. This proces match another dealers deal. However, after much wasted time I was advised that the sales manager would not match the Miami Dealers price. This process went on several days. I would not recommend this dealership to anyone. More

Report | Print

Thieving con men looking to scam people. They will sell you a car then weeks later cancel the deal unless you are will to pay thousands more. They will sell you a car then weeks later cancel the deal unless you are will to pay thousands more. More

Report | Print

This has to be the worst dealership in Orlando. First they sold me a car when I was under a tremendous amount of stress due to loosing my apartment and truck in hurricane Ian. I asked to return it First they sold me a car when I was under a tremendous amount of stress due to loosing my apartment and truck in hurricane Ian. I asked to return it the next day and they said no. Then I took it in for service because I have been having issues since I bought it and they will not replace the tail light harness that has several cuts in it. I am just very disappointed I am being treated like this since I am a repeat customer. I had 4 relatives ready to come here and buy a Car and I told them to go somewhere else. All I want is for them to make this right. More

Report | Print

DO NOT support this business! I bought a brand new vehicle in July that had a check engine light after only 3000 miles! I took my vehicle to the gas station to fill with gas b I bought a brand new vehicle in July that had a check engine light after only 3000 miles! I took my vehicle to the gas station to fill with gas before carrying it in to be check and it did not start at the pump. I got the vehicle towed to the dealership which I have yet to be reimbursed for and they refused to provide me a loaner whiles they diagnose what could be wrong with the car. I called the service department looking for answers and was met with lack of phone etiquette and put on hold for so long that the phone call dropped multiple times and you have to call back and start the process of incompetence again. When I finally was able to speak with someone I was informed it may take weeks for my vehicle to be looked at because towed vehicles are considered walk-ins and are not given priority. I immediately asked to speak with the service manager Jay Ferrel and the dealership owner Ken Sidana to no avail. How am I supposed to get to work or take my child to and from school if it takes weeks for the vehicle to be seen? This type of customer service or lack thereof is completely unacceptable. How could you inconvenience your customer with a brand new vehicle based on policies and procedures that do not fit all situations? I cannot wait to get rid of this vehicle and would never support this dealership again! I DO NOT recommend! More

Report | Print

Not Female friendly, Felt like I was being taken advantage of, However a family member works in the car sales industry. They thought I didnt underatand the process. As a female I would go elsewhere advantage of, However a family member works in the car sales industry. They thought I didnt underatand the process. As a female I would go elsewhere, or better yet anywhere else. More

Report | Print

Charging dealer markups, minimum of 3. 5k non-negotiable fee and it goes way higher, up to 15k from what I’ve seen. Don’t waste your time, if you see a listing here just assume it’s a bad d 5k non-negotiable fee and it goes way higher, up to 15k from what I’ve seen. Don’t waste your time, if you see a listing here just assume it’s a bad deal because they’re scalping anyone not paying attention. More

Report | Print

How shameful is that your dealer charges “market adjustment” in your vehicles. Overcharging on times that people are are trying to survive. I bought a couple of cars from your dealership and will n adjustment” in your vehicles. Overcharging on times that people are are trying to survive. I bought a couple of cars from your dealership and will never buy a car there again. More

Report | Print

Nothing but problems. Never should have brought a car here.Selling unneeded warranty selling oil change package that is free.Service dept sucks,I was told parts were ordered that never were. This is how here.Selling unneeded warranty selling oil change package that is free.Service dept sucks,I was told parts were ordered that never were. This is how they treat people that buy new cars from them. The vehicle in question is a 2021 Santa Fe. Do yourself a favor and stay as far away from this place as possible. More

Report | Print

So many things wrong with this place! Don’t buy from here!!!!! Nothing but issues since I got my brand new Santa Fe on 8/1. Should’ve known it’d be all downhill when they Put on the paperwork the car here!!!!! Nothing but issues since I got my brand new Santa Fe on 8/1. Should’ve known it’d be all downhill when they Put on the paperwork the car had 24 miles on it, when I got in to drive it off the lot it said 263! Didn’t notice before signing because test drove another car. And by then, they had already submitted to my credit union and didn’t want to mess up the financing. Then when we drove the car home to east side of town noticed the rear seats shaking terrible & the front end had a slight wobble. Brought it back for them to fix a door ding from the lot & their response to the shaking was the tires had possible flat spots & to drive the car for 1500-2k miles to correct itself. I then took it to holler Hyundai because the rear seats shaking are annoying and wanted a second dealer to look & diagnose. Sure enough flat spots in tires. Trying to get ahold of someone to get this resolved and no response regardless of communication method!!! More

Report | Print