Ken Sidana | Page 5

I've never experienced anything like this with a car. I will never want to own a Hyundai again nor will I ever take it back to Hyundai dealer for service. This is the worst communication I've ever came a I will never want to own a Hyundai again nor will I ever take it back to Hyundai dealer for service. This is the worst communication I've ever came across in any business. It's been almost 2 weeks since I left my car there and I honestly don't know when I'll ever get my car back. I have to make very inconvenient arrangements to get to work everyday. They didn't even offer me a loaner car out of courtesy or even tell "hey go ahead get a rental car and we will reimburse you with the receipts" These people are not even considerate enough to ask how I'm getting by without my vehicle. The very little information they tell me in scarcity (which I'm starting not to believe them), they never follow up. I could go days without hearing any update or to at least tell me "hey we haven't gotten to your vehicle, we're going to do this and this on such date" or "we'll get this done by end of the week latest" I call and call the service advisor who is supposed to be attending to me and never answers his phone. Always goes straight to voicemail. I even call asking to speak to a manager and that goes straight to voicemail. I went in person twice and last thing he told me is "they should get to your vehicle tomorrow". The next day, not a word from them or the day after. WHAT KIND OF OPERATION ARE THESE PEOPLE RUNNING HERE? I already called corporate and made a case with them. I missed one call from them and I call them back to back. I'm still waiting on an update from them. They haven't gave me a follow up call since. I never realized how garbage this company is as a whole. It's not just Greenway; Holler Hyundai is a mess as well. Very disorganized and terrible service. Those cars have serious issues with their engines. Stay away from this place and vehicle. No lleven sus carros alla porque no sirven. El servicio es horrible. More

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I would advise persons not buy any cars from this dealership and I will tell you. I met up on a crooked car sales man there. The price for a Santa Fae 2023 was $36, 190. I agreed with the sales man t dealership and I will tell you. I met up on a crooked car sales man there. The price for a Santa Fae 2023 was $36, 190. I agreed with the sales man that I really like this car and would love to get it. He said Ok and ran my credit. He then came back with a final bill for $45,000 +. I asked why so much money had been added to the final price and he said that it was because I was a first time buyer and it was also for registration and tag and this was a lie. So, I went to the finance office and sign the necessary documents to finance the vehicle. When I went home and I spoke to an attorney he informed that I was been ripped off by the dealership. At his instruction I went back and got a break down off the fees associated with getting the car. It was then that I discovered further irregularities. I understood that I was been charged $3,995 as MSRP for a vehicle that was not scarce in stock. Remember the car sales man didn't tell me this .He told me that the additional fees were for taxes, registration and tag and because I was a first time buyer and this was all lies. I also understood that I was been charged a $1000 dollars for gap insurance, $1004 for luxcare and a $1000 for maintenance when the car has a $100,000/ 10 year warranty. So, I had them remove the unnecessary fees from my account . The sales price listed for the vehicle was $36,190 and on the final invoice they had it listed at $38,190. They added an additional $2000 for nothing. I was promised a $2,000 rebate if I got the car. So, even the amount of money that I am required to pay for taxes is wrong . So, the entire sales invoice is loaded with inaccuracies. I am in the process of speaking to an attorney so as to get remedy for this wrong action by this company. I was told that a hard inquiry would be done on my credit report and when I checked there were three hard inquiries. My car sales man is Lucas More

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Angelica was an absolute pleasure to deal with by far the best far buying experience best far buying experience More

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AVOID THIS PLACE BY ALL MEANS! ! I purchased a 2016 FORD EXPLORER LIMITED EDITION during the MEMORIAL DAY SALES EVENT and BARELY drove my vehicle 3,000 miles and NOW I NEED A NEW EN ! I purchased a 2016 FORD EXPLORER LIMITED EDITION during the MEMORIAL DAY SALES EVENT and BARELY drove my vehicle 3,000 miles and NOW I NEED A NEW ENGINE!! This Business is a SCAM! This Business completely takes Advantage of their customers! GREENWAY HYUNDAI ORLANDO SOLD ME A LEMON FOR A VEHICLE!! THE CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!! EVERY TIME I CALL TO SPEAK TO THE MANAGER THE EMPLOYEES HANG UP THE PHONE, OR TRANSFER YOU TO THE ANSWERING MACHINE, OR LIE AND TELL ME THAT THE MANAGER WILL GIVE ME A CALLBACK!! ALL I ASK IS FOR GREENWAY HYUNDAI ORLANDO TO DO THE RIGHT THING AND FIX MY VEHICLE PROPERLY….BECAUSE THE FORD EXPLORER THAT GREENWAY HYUNDAI ORLANDO SOLD TO ME ALREADY HAD ENGINE PROBLEMS AND THEY CLEARLY KNEW ABOUT IT!! THIS COMPANY SHOULD BE ASHAMED OF THEIR SELF FOR DOING SHADY BUSINESS TO THEIR CUSTOMERS!! More

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Great Service. I was kept informed and updated of the process and asked if I wanted any additional services I was kept informed and updated of the process and asked if I wanted any additional services More

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Awesome experience,they listened to our concerns and went the extra mile to accommodate us. I'd recommend Ervin and Chris,to anyone needing a vehicle the extra mile to accommodate us. I'd recommend Ervin and Chris,to anyone needing a vehicle More

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My experience from start to finish was great. Finance and salesman did a great job getting me in the car that I wanted. Finance and salesman did a great job getting me in the car that I wanted. More

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The staff was friendly, helpful, and quick. They made sure we were comfortable and thoroughly answered all questions. They made sure we were comfortable and thoroughly answered all questions. More

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I bought a 2023 Hyundai Sonata on February 2023, and was told the I would have a 2 month grace period before my first payment this was a lie! I had to make my Frist payment Mach 20, 2023. I purchased a bump told the I would have a 2 month grace period before my first payment this was a lie! I had to make my Frist payment Mach 20, 2023. I purchased a bumper to bumper service contract for my can an was told it was for 7 years or 100000 mile, when I asked for the contract they kept avoiding me, I finally got the contract and it was for 7years 75009 miles? Son after buy this case I did a thural inspection and found a scratch on my driver door and they refuse to fix it, as well as the mobile charging station does not work with my IPhone 13 when it in my 2019 Sonata it did. I got a lawyer and sent them a demand letter and they just ignored it. these people are dishonest do not do business with them! More

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We spent hours at this dealership and came to agreement on out the door price. After securing insurance and financing, we asked to review final numbers on car to find that they had added over $2000 on to on out the door price. After securing insurance and financing, we asked to review final numbers on car to find that they had added over $2000 on to price and did not disclose it to us. Completely deceitful. Do not use this dealership More

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