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Ken Strain
Ken Strain, Service Manager, Casey Honda
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Ken Strain

Service Manager

Casey Honda

12943 Jefferson Ave
Newport News, VA 23608

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Ken joined Casey in January of 2017. He has over 36 years of experience in the automotive industry and has worked as a Master Service Manager for multiple dealerships. In his free time he enjoys spending time with his family and is a classic car and bike enthusiast.

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2 Reviews of Ken Strain

June 25, 2017

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"Steering Wheel Replacement"

- Mike Martin

Somehow some small nicks appeared in the leather of the steering wheel on my 2016 Pilot. I mentioned it to Collette a few weeks ago when I was in for my state inspection. She showed it to Ken Strain and, between the two of them, approved the replacement of the steering wheel under warranty. I was very grateful for this. Many dealers would have given this a shoulder shrug and done nothing. Collette has worn down my 40+ year resistance to dealership service departments and I'm happy to visit Casey Honda's service department where I know I'll find integrity and technical competence.

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Yes

Other Employees Tagged: Collette Stevens

Jun 26, 2017

Casey Honda responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

March 13, 2017

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"Ken is awesome"

- Toyzette Dance

Our experience started off rough but Men Strain helped us and I will love to get this dealership another chance. Men made it his duty to contact my husband and I on the update of our vehicle and we feel so much relief we will be getting our car back.

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Yes
Mar 14, 2017

Casey Honda responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Ken was able to make your experience with us pleasant! If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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