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Ken Whitcher
Ken Whitcher at Cole Valley Cadillac

Ken Whitcher

Service Manager

Cole Valley Cadillac

4111 Elm Road NE
Warren, OH 44483

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4.7
17 Reviews
4.7

17 Reviews

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17 Reviews of Ken Whitcher

August 12, 2026

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Employee Rating

Terrible communication from service manager Ken to Owner Dave Cole. Took my vehicle in for an issue. Seven days, and $1500 later, they didn't fix the issue and only changed the oil, spark plugs, and brakes. More

by pallante.aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Katie Stowe, Connie Stiles

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Aug 14, 2026

Cole Valley Cadillac responded

Thank you for bringing your concerns to our attention. When you brought your vehicle to us for engine hesitation and ABS concerns, our technicians conducted a thorough inspection. While no error codes were found for either issue and the ABS concern could not be duplicated on a test drive, we recommended new spark plugs and a fuel injection service based on the vehicle’s mileage, as well as necessary front and rear brake replacements. You authorized these repairs, and to minimize your inconvenience, we provided a loaner vehicle along with a discount on parts and labor for the extended wait. Because your satisfaction is our priority, we would be glad to re-inspect your vehicle if you are still noticing any issues. Please contact our service team directly so we can schedule a time to look into this for you.

Aug 14, 2026

pallante.aj responded

that is actually false. We brought the van in because our stop/start service was unavailable. The warning light came on our dash and told us to get this serviced. That is what we brought the van in for initially. While the van was being inspected the other issues were identified, and I did give consent for those issues to be fixed, under the impression the ORIGINAL issue we brought the van in for would also be fixed. Never once was I told that you guys were unable to service the original issue we had brought the van in for until after we got the van back, seven days and $1500 later. After speaking with Ken, (who told me he would get back to me and did not) I called multiple times, and left messages and he never returned any of my calls, despite telling me he would get back to me. I then met with Dave, who told me I would receive a response the day after meeting with him, again no response. So while it is very convenient for you to claim that customer satisfaction is the top priority, I'm going to have to say that is also false given that I was ghosted by not one but TWO of your managers, one of whom is the owner.

August 05, 2026

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Employee Rating

Drive 150 miles to get service at Cole-Valley, worth it. Trust them to do it right. More

by bdaball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Aug 05, 2026

Cole Valley Cadillac responded

We’re glad the service on your XT5 was worth the 150-mile drive. Your trust in our team to do it right means a lot to us. Grace Cole Internet Manager graceh@colecars.net

August 04, 2026

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Employee Rating

I enjoyed the service and the personal were curtess and attentive. As they Always are. More

by jhightower1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Aug 04, 2026

Cole Valley Cadillac responded

Your praise of our staff’s attentive and courteous approach reflects what we aim to deliver every time. Thank you for letting us care for your Cadillac XT5 and for the five-star rating. Grace Cole Internet Manager graceh@colecars.net

July 23, 2026

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Employee Rating

No issues, I'm and out in a timely fashion. Great personel in the service department. More

by cakd9500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 23, 2026

Cole Valley Cadillac responded

We’re pleased to hear our service department provided quick, hassle-free work on your Honda Pilot. Thanks for highlighting the care of our personnel. We appreciate your feedback and look forward to your next service visit. Grace Cole Internet Manager graceh@colecars.net

July 20, 2026

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Employee Rating

The service people, cashier, dealership impressive. Quick, efficient good service for the dollar. Will continue to establish a good working relationship with this dealer More

by cakd9500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 20, 2026

Cole Valley Cadillac responded

It’s great to know our service and cashier teams provided quick and efficient support for your Honda. We’re glad the experience was impressive and offered excellent value. We look forward to continuing a productive working relationship with you. Grace Cole Internet Manager graceh@colecars.net

July 20, 2026

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Employee Rating

Good people, quick service, great deal for your money. Will recommend and return for further service. More

by cakd9500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 20, 2026

Cole Valley Cadillac responded

It’s wonderful to hear our team provided friendly service, a fast turnaround, and great value for your Honda Pilot. Thanks for recommending us, and we look forward to assisting you with future maintenance. Grace Cole Internet Manager graceh@colecars.net

July 20, 2026

Dealership Rating
Employee Rating

Good people, quick service, great deal for your money. Will recommend and return for further service. More

by cakd9500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 20, 2026

Cole Valley Cadillac responded

We’re happy our team provided efficient service on your Honda and delivered strong value. Thank you for recommending us and trusting us with future maintenance. We look forward to working with you again. Grace Cole Internet Manager graceh@colecars.net

July 04, 2026

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Employee Rating

Quick in and out, regular service, offered a courtesy to take home and pick up when the service was complete More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 04, 2026

Cole Valley Cadillac responded

Thank you for highlighting our efficient service process. We’re pleased the Cadillac XT6 maintenance went smoothly and that our take-home and pickup option added convenience. We look forward to assisting you on your next visit. Grace Cole Internet Manager graceh@colecars.net

July 04, 2026

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Employee Rating

Cole Cadillac did a superb job of keeping my auto in shape and worry free driving. The crew there is always friendly and knowledgeable about any problems that I have encountered with my vehicle. More

by patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 04, 2026

Cole Valley Cadillac responded

Thank you for sharing your experience. We’re glad our team kept your Cadillac running smoothly and provided friendly, knowledgeable support whenever you needed it. Grace Cole Internet Manager graceh@colecars.net

July 01, 2026

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Employee Rating

My oil change went well as it always does. Ten eleven, twelve, thirteen, fourteen, fifteen. More

by parkerbljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stowe, Connie Stiles

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Jul 01, 2026

Cole Valley Cadillac responded

Thank you for bringing your Cadillac SRX in for another smooth oil change. Ken and our service team appreciate your continued trust and look forward to assisting you again. Grace Cole Internet Manager graceh@colecars.net

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