Quick to get appointment, took a bit longer than expected
but so glad they fixed the issue, staff pleasant and eager to help
but so glad they fixed the issue, staff pleasant and eager to help
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by cathyheikkila3
Verified Customer
Verified Customer
Service Price Transparency
Katie has worked with me since I bought my car.
She is amazing. Great service and she is very professional. Definitely management material. Not many places have employees that go above and beyond l
She is amazing. Great service and she is very professional. Definitely management material. Not many places have employees that go above and beyond like she does. Great job Katie.💪💪💪
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by Mgayhart0122
Service Price Transparency
Sep 01, 2026 -
Cole Valley Cadillac responded
Knowing that Katie has gone above and beyond for you since your initial purchase means a lot to our service team. We’re honored her dedication shines through every service visit for your Cadillac CT5.
Grace Cole
Internet Manager
graceh@colecars.net
the staff goes out of their way to get the job done!
We are very pleased with the care!
We are very pleased with the care!
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by montydc
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2026 -
Cole Valley Cadillac responded
Thanks for the five-star rating and for noting how our team went above and beyond. Knowing you’re pleased with the care we provided to your Cadillac XT6 means a lot to our service department.
Grace Cole
Internet Manager
graceh@colecars.net
Good service.
Last 4 visits I have asked for a car wash and never get one with my oil change. What is the key to do so?
Last 4 visits I have asked for a car wash and never get one with my oil change. What is the key to do so?
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by tconn72
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2026 -
Cole Valley Cadillac responded
Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Grace Cole
Internet Manager
graceh@colecars.net
Terrible communication from service manager Ken to Owner
Dave Cole. Took my vehicle in for an issue. Seven days, and $1500 later, they didn't fix the issue and only changed the oil, spark plugs, and brakes.
Dave Cole. Took my vehicle in for an issue. Seven days, and $1500 later, they didn't fix the issue and only changed the oil, spark plugs, and brakes.
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by pallante.aj
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Cole Valley Cadillac responded
Thank you for bringing your concerns to our attention.
When you brought your vehicle to us for engine hesitation and ABS concerns, our technicians conducted a thorough inspection. While no error codes were found for either issue and the ABS concern could not be duplicated on a test drive, we recommended new spark plugs and a fuel injection service based on the vehicle’s mileage, as well as necessary front and rear brake replacements.
You authorized these repairs, and to minimize your inconvenience, we provided a loaner vehicle along with a discount on parts and labor for the extended wait.
Because your satisfaction is our priority, we would be glad to re-inspect your vehicle if you are still noticing any issues. Please contact our service team directly so we can schedule a time to look into this for you.
Aug 14, 2026 -
pallante.aj responded
that is actually false. We brought the van in because our stop/start service was unavailable. The warning light came on our dash and told us to get this serviced. That is what we brought the van in for initially. While the van was being inspected the other issues were identified, and I did give consent for those issues to be fixed, under the impression the ORIGINAL issue we brought the van in for would also be fixed. Never once was I told that you guys were unable to service the original issue we had brought the van in for until after we got the van back, seven days and $1500 later. After speaking with Ken, (who told me he would get back to me and did not) I called multiple times, and left messages and he never returned any of my calls, despite telling me he would get back to me. I then met with Dave, who told me I would receive a response the day after meeting with him, again no response. So while it is very convenient for you to claim that customer satisfaction is the top priority, I'm going to have to say that is also false given that I was ghosted by not one but TWO of your managers, one of whom is the owner.
I want my car to be handled by the people who know it
best, and I feel that's who's at Cole Valley. And Matt Cornicelli's being very patient as I try to make the trade-up decision!
best, and I feel that's who's at Cole Valley. And Matt Cornicelli's being very patient as I try to make the trade-up decision!
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by emilywlove
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Cole Valley Cadillac responded
Knowing that you trust our service department with your Cadillac SRX means a lot to us. We’re pleased Matt could guide you patiently as you weigh your trade-up options.
Grace Cole
Internet Manager
graceh@colecars.net
Drive 150 miles to get service at Cole-Valley, worth it.
Trust them to do it right.
Trust them to do it right.
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by bdaball
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2026 -
Cole Valley Cadillac responded
We’re glad the service on your XT5 was worth the 150-mile drive. Your trust in our team to do it right means a lot to us.
Grace Cole
Internet Manager
graceh@colecars.net
I enjoyed the service and the personal were curtess and
attentive.
As they Always are.
attentive.
As they Always are.
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by jhightower1
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Cole Valley Cadillac responded
Your praise of our staff’s attentive and courteous approach reflects what we aim to deliver every time. Thank you for letting us care for your Cadillac XT5 and for the five-star rating.
Grace Cole
Internet Manager
graceh@colecars.net
They seemed pleasant, did't interact enough this visit.
Katie was wonderful thanks for the recommendations.
Katie was wonderful thanks for the recommendations.
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by clhaynes3
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
Cole Valley Cadillac responded
Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Grace Cole
Internet Manager
graceh@colecars.net
they did a great job and completed my service while I
waited. they also washed my car which i truly appreciate.
waited. they also washed my car which i truly appreciate.
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by CINCIN3228
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2026 -
Cole Valley Cadillac responded
Thank you for the five-star feedback. We’re glad your Cadillac CT5 was serviced quickly while you waited and that the wash was a nice bonus. Katie appreciates your kind words and looks forward to helping with any future maintenance.
Grace Cole
Internet Manager
graceh@colecars.net
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