I am impressed with all the staff and the amount of time
(not long at all) to do the maintenance on my car. Great job!!
(not long at all) to do the maintenance on my car. Great job!!
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by dpetro95
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Cole Valley Cadillac responded
Knowing you were impressed with our staff and the swift maintenance on your Cadillac ATS means a lot to our service department. Our team is pleased we could complete the work so efficiently for you.
Grace Cole
Internet Manager
graceh@colecars.net
Cole Valley is very accomodating and the service techs
keep you fully informed through the process.
keep you fully informed through the process.
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by fordcourt
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2026 -
Cole Valley Cadillac responded
Knowing that you found our team accommodating and appreciated being kept fully informed during the service on your Chevrolet Equinox is rewarding. Your kind words and five-star rating mean a lot to us.
Grace Cole
Internet Manager
graceh@colecars.net
Terrible communication from service manager Ken to Owner
Dave Cole. Took my vehicle in for an issue. Seven days, and $1500 later, they didn't fix the issue and only changed the oil, spark plugs, and brakes.
Dave Cole. Took my vehicle in for an issue. Seven days, and $1500 later, they didn't fix the issue and only changed the oil, spark plugs, and brakes.
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by pallante.aj
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Cole Valley Cadillac responded
Thank you for bringing your concerns to our attention.
When you brought your vehicle to us for engine hesitation and ABS concerns, our technicians conducted a thorough inspection. While no error codes were found for either issue and the ABS concern could not be duplicated on a test drive, we recommended new spark plugs and a fuel injection service based on the vehicle’s mileage, as well as necessary front and rear brake replacements.
You authorized these repairs, and to minimize your inconvenience, we provided a loaner vehicle along with a discount on parts and labor for the extended wait.
Because your satisfaction is our priority, we would be glad to re-inspect your vehicle if you are still noticing any issues. Please contact our service team directly so we can schedule a time to look into this for you.
Aug 14, 2026 -
pallante.aj responded
that is actually false. We brought the van in because our stop/start service was unavailable. The warning light came on our dash and told us to get this serviced. That is what we brought the van in for initially. While the van was being inspected the other issues were identified, and I did give consent for those issues to be fixed, under the impression the ORIGINAL issue we brought the van in for would also be fixed. Never once was I told that you guys were unable to service the original issue we had brought the van in for until after we got the van back, seven days and $1500 later. After speaking with Ken, (who told me he would get back to me and did not) I called multiple times, and left messages and he never returned any of my calls, despite telling me he would get back to me. I then met with Dave, who told me I would receive a response the day after meeting with him, again no response. So while it is very convenient for you to claim that customer satisfaction is the top priority, I'm going to have to say that is also false given that I was ghosted by not one but TWO of your managers, one of whom is the owner.
Drive 150 miles to get service at Cole-Valley, worth it.
Trust them to do it right.
Trust them to do it right.
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by bdaball
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2026 -
Cole Valley Cadillac responded
We’re glad the service on your XT5 was worth the 150-mile drive. Your trust in our team to do it right means a lot to us.
Grace Cole
Internet Manager
graceh@colecars.net
I enjoyed the service and the personal were curtess and
attentive.
As they Always are.
attentive.
As they Always are.
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by jhightower1
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Cole Valley Cadillac responded
Your praise of our staff’s attentive and courteous approach reflects what we aim to deliver every time. Thank you for letting us care for your Cadillac XT5 and for the five-star rating.
Grace Cole
Internet Manager
graceh@colecars.net
They seemed pleasant, did't interact enough this visit.
Katie was wonderful thanks for the recommendations.
Katie was wonderful thanks for the recommendations.
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by clhaynes3
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
Cole Valley Cadillac responded
Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Grace Cole
Internet Manager
graceh@colecars.net
No issues, I'm and out in a timely fashion.
Great personel in the service department.
Great personel in the service department.
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by cakd9500
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2026 -
Cole Valley Cadillac responded
We’re pleased to hear our service department provided quick, hassle-free work on your Honda Pilot. Thanks for highlighting the care of our personnel. We appreciate your feedback and look forward to your next service visit.
Grace Cole
Internet Manager
graceh@colecars.net
The service people, cashier, dealership impressive.
Quick, efficient good service for the dollar. Will continue to establish a good working relationship with this dealer
Quick, efficient good service for the dollar. Will continue to establish a good working relationship with this dealer
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by cakd9500
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2026 -
Cole Valley Cadillac responded
It’s great to know our service and cashier teams provided quick and efficient support for your Honda. We’re glad the experience was impressive and offered excellent value. We look forward to continuing a productive working relationship with you.
Grace Cole
Internet Manager
graceh@colecars.net
Good people, quick service, great deal for your money.
Will recommend and return for further service.
Will recommend and return for further service.
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by cakd9500
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2026 -
Cole Valley Cadillac responded
It’s wonderful to hear our team provided friendly service, a fast turnaround, and great value for your Honda Pilot. Thanks for recommending us, and we look forward to assisting you with future maintenance.
Grace Cole
Internet Manager
graceh@colecars.net
Good people, quick service, great deal for your money.
Will recommend and return for further service.
Will recommend and return for further service.
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by cakd9500
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2026 -
Cole Valley Cadillac responded
We’re happy our team provided efficient service on your Honda and delivered strong value. Thank you for recommending us and trusting us with future maintenance. We look forward to working with you again.
Grace Cole
Internet Manager
graceh@colecars.net
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