Connie Stiles

Cole Valley Cadillac responded

We’re glad our team gave the water pump concern on your Cadillac CTS the attention it needed. Thank you for continuing to choose our service department. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Hearing that the service on your Cadillac XT6 consistently meets your expectations means a lot to our team. Thank you for choosing to keep coming back to us! Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you for bringing this to our attention. We are sorry to hear that the original issue persists and that you were left dissatisfied with the explanation regarding your backup camera. Your feedback is important to us, and we would like the chance to investigate this further. Please contact our Service Manager Ken directly at (330) 372-1665 so we can review your repair order and discuss next steps. Sincerely, Cole Valley Cadillac Team

Cole Valley Cadillac responded

Thank you for bringing this to our attention, and we sincerely apologize for your recent experience. After 30 years of loyal business, you deserve far better than passive service and unanswered concerns. We take this very seriously and want to personally investigate what happened and make things right. Please share your full name, phone number, and repair order number by emailing us directly at graceh@colecars.net or calling (330) 372-1665. We deeply value your long-standing trust and hope for the opportunity to retain your business. Sincerely, Grace Cole

Cole Valley Cadillac responded

We’re pleased Connie kept you informed and ensured each concern with your Cadillac CT4 was addressed. Thank you for the five-star rating! Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Cole Valley Cadillac are glad to have you as a customer. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you for bringing this to our attention, and I sincerely apologize for the frustration and inconvenience regarding your Cadillac's Driver Mode issue. We always aim to get things right the first time, and it's clear we missed the mark here. We take your feedback very seriously—including your concerns regarding testing after the repair. We want to ensure your vehicle is operating safely and correctly, and we would welcome the opportunity to make this right for you before your appointment elsewhere. Please feel free to reach out to me directly at the dealership so we can discuss how we can assist further. Best regards, Grace Cole (330) 372-1665 ext 136

Cole Valley Cadillac responded

Thanks so much for the five-star rating and your kind words. We’re glad the service on your Volkswagen Jetta went smoothly, and hearing you’ll recommend us to friends and family means a lot to our team. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Grace Cole Internet Manager graceh@colecars.net