Kendol Huggins | Page 5

DO NOT BRING YOUR CAR HERE I purchased my Toyota Sienna about 7 years ago from your dealership and have brought it in for every service and issue since I purchased it. I have c I purchased my Toyota Sienna about 7 years ago from your dealership and have brought it in for every service and issue since I purchased it. I have complained about my rear sliding doors on both sides not closing and locking on various occasions and was told it was a variety of issues and sometimes I was told they could not figure it out and must have been something blocking the door, which believe me I had checked. These issues would leave me stranded miles from home with 2 toddlers in the car and no way to shut the door except to tie it with a bungee chord through open windows even during the dead of winter. I still trusted your service department, The last time I brought it in, the passenger side door flew open while I was driving with my children in the car. You had the car for 8 hours and I was told it was due to a dent in my door that was over a year old and they would not even look at it. This company let me drive off their lot with my rear passenger door tied shut with a ROPE and told me there was nothing they could do. My husband looked at it the next morning and the latching mechanism was broken and got the door to close in 15 minutes. I will be selling this car and never returning again. They did not care about my safety or the safety of my family. I now know there is a class action against Toyota for these very same problems, yet I was told they did not now what I was talking about or it must have been my fault. AND they let me drive off their property with a door next to a car seat tied shut. If you have children DO NOT BRING YOUR CAR HERE, their safety will NOT BE THEIR PRIORITY. More

Report | Print

excelent service Kendol was professional and curious in helping me with my tire purchase,making sure the tires I chose are exactly what I needed. Thank you for hiring Kendol was professional and curious in helping me with my tire purchase,making sure the tires I chose are exactly what I needed. Thank you for hiring such an outstanding employee to represent your company! More

Report | Print

Service Kendol and Gail are friendly and active person who made sure that I didn’t have to wait too long to have my service complete. Kendol and Gail are friendly and active person who made sure that I didn’t have to wait too long to have my service complete. More

Report | Print

Highly Satisfactory I bought my used RAV4 from Toyota of Braintree six years ago and have not taken it anywhere else for service. All of the service representatives have I bought my used RAV4 from Toyota of Braintree six years ago and have not taken it anywhere else for service. All of the service representatives have been helpful and done their best to get my RAV4 serviced in good time and at the best possible price. I have been so impressed with everything about Toyota of Braintree's service. I would hesitate taking my car anywhere else. They know my vehicle, and they know me. More

Report | Print

Great experience Kenny was very professional and nice. He took the time to listen to your vehicle needs to made the deal happen. He was very thorough at the time of Kenny was very professional and nice. He took the time to listen to your vehicle needs to made the deal happen. He was very thorough at the time of final sale and reviewed everything necessary before driving away with my new vehicle . More

Report | Print

Very Satisfied customer!!! Toyota of Braintree is the only place I would take my Toyota Sienna to get repaired. The customer service is excellent. They are friendly, knowledgeab Toyota of Braintree is the only place I would take my Toyota Sienna to get repaired. The customer service is excellent. They are friendly, knowledgeable and actually listen to me and my concerns. My service representative is Mr. Huggins. He is always honest with me, never tries to sell me a repair that my car dosen’t need. Keeps me updated on the repairs and notifies me with the cost of the repair before doing the work. If I can’t afford to get all the work done, he suggests the work I should get done for safety and leaves the dicision up to me. If I need a loaner he gets one for me. The whole service department is on my side and provides me with an excellent experience. Toyota of Braintree #1. More

Report | Print

Ken is the best! He’s very helpful and knowledgeable. He always tries to accommodate me when I am short on time. He makes good suggestions when there is a problem. He He’s very helpful and knowledgeable. He always tries to accommodate me when I am short on time. He makes good suggestions when there is a problem. He took care of everything today and was able to get it done quickly. More

Report | Print

Exceptional I brought my car in for a routine grease oil and filter, 15,000 miles. I was treated very well. The gentleman I dealt with was professional, polite an I brought my car in for a routine grease oil and filter, 15,000 miles. I was treated very well. The gentleman I dealt with was professional, polite and explained everything in detail. Superb service. More

Report | Print