Kenenth "Mac" McFadden | Page 9

Transferred service agreement from Greenwood Kia in Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed an alignment and tegular maintenance service. Good job! More

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Always get good service. Nice friendly people who takes care of my service needs. They have a nice waiting area. care of my service needs. They have a nice waiting area. More

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Service advisor was courteous and very respectful of my time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to More

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Quick and easy service in and out less than an hour hour and 15 minutes and 15 minutes More

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I have gotten great service any time I have had to go to the dealership. Very helpful in explaining what needs to be done and suggested maintenance the dealership. Very helpful in explaining what needs to be done and suggested maintenance More

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Very pleased with Greenway Kia at Rivergate. They always get my car in for service promptly. The service is always completed professionally and on time. I would highly recommend this dealership for any auto get my car in for service promptly. The service is always completed professionally and on time. I would highly recommend this dealership for any automotive service. More

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Great service , keep it up! Friendly, fast, dependable, service. Price is fair and appropriate. All employees were very professional. They went out of their way to make me feel comfortable. service. Price is fair and appropriate. All employees were very professional. They went out of their way to make me feel comfortable. More

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If I could make it zero I would. Magically my prepaid service package does not apply. This was my 3rd time getting an oil change & was asked if I wanted "15,000 mile service". Since I'm at 15K I foolish service package does not apply. This was my 3rd time getting an oil change & was asked if I wanted "15,000 mile service". Since I'm at 15K I foolishly said yes. Now I'm out $293 for what? AND they want me to trade up. I will, but not here. More

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Did not top off my oil. Got home checked my car after it cooled down and had to go back out to buy a quart of oil. Manager was rude as xxxx. cooled down and had to go back out to buy a quart of oil. Manager was rude as xxxx. More

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Using the words "service department" does an injustice to the words. your service department lacks efficiency, accountability, and at this point a lack of understanding of what customer service means. left the words. your service department lacks efficiency, accountability, and at this point a lack of understanding of what customer service means. left my car on wednesday morning with female service writer. she asked if i was going to wait for car or pick it up when done. advised pick it up when done, and to call me asap with an update on the issue. airbag light on. she assured me that someone would call me. i called late that same day for an update. receptionsit advised that no one was picking up there phone in service and to leave a message. i did. she assured me that someone would contact me before end of day. no one did. Thursday morning, i called again. again receptionist advised that service would not pick up there phone. asked me to leave a msg. i did. now it is thursday @ 4:15 pm and still no call. no update. NOTHING. If this is an example of how you run this business, perhaps I need to go pick up my car and get it done somewhere that will understand the concept of good customer service. All I have asked for is an UPDATE. A CAll BACK. ridiculous! that I even have to write this poor of a review even before my car gets looked at. Glad I did not wait for car!!!!! More

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