Kenn Drake
Kenn Drake at Koons Tysons Chrysler Dodge Jeep Ram

Kenn Drake

Parts Counter Sales

Koons Tysons Chrysler Dodge Jeep Ram

2050 Chain Bridge Road
Vienna, VA 22182

not yet
rated
2 Reviews

Ken has been in the automotive industry for over 30 years. He joined Koons in November 2011. He loves his 23 year old daughter and his two yorkies. In his free time he enjoys bowling.

not yet
rated

2 Reviews

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2 Reviews of Kenn Drake

September 15, 2022

Dealership Rating
Employee Rating

Remember the circus routine with the clown car? This is where they bring the car for service cuz it's a circus of ineptitude. More later....... More

by sesrlewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jimmy Collier, Tom Ames, Delilah Ford, Laura Hall, Jeff Appel, Philip Arellano, Arlene Flanegin, Jason Gingras, Chloe Orcutt , Every single person that dumped me into voicemail or couldn't be bothered to call with an update so just sent txts.

Sep 16, 2022

Koons Tysons Chrysler Dodge Jeep Ram responded

I would really appreciate the chance to hear more about your experience and what we can do to improve your 1-star rating. Would you be willing to talk this through with me? If so, please give me a call. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

Sep 15, 2022

sesrlewis responded

Car has been there for 6 days and counting. Still no full assessment or estimate on cost/time to complete repairs. Now I am told that the tech assigned to my vehicle isn't in today! Bozo is laughing hysterically at this epic adventure.....

May 14, 2022

Dealership Rating
Employee Rating

Bough a car here a month ago. Still have not received an answer when I will get my full tags. Contacted the sales person at least 4 time, no clear answer provided and now my tags More

by Dukan.ruslan
Customer Service
Friendliness
Price
Recommend Dealer
No
May 20, 2022

Koons Tysons Chrysler Dodge Jeep Ram responded

Russ - I am disappointed to see that your car-buying experience was anything less than stellar. We certainly aim to deliver top-notch car-buying experiences to our valued guests, so know that we take your feedback seriously. I would like to see if there is anything that I can do to help you out and hope you'll consider giving me a call at your earliest convenience to discuss that matter in further detail. Thank you for your feedback, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646

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