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Start your review of Kenneth Jones.
Kenneth Jones
Kenneth Jones at David McDavid Acura of Austin
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Kenneth Jones

General Sales Manager

David McDavid Acura of Austin

13553 Research Blvd
Austin, TX 78750

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3 Reviews of Kenneth Jones

July 05, 2019

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"NEW CAR PURCHASE "

- Expresso black

I had an awesome experience from these guys. The old crew and the new crew. I have been with David McDavid since 2006 and will always be loyal to these guys. We may go about 10 rounds before one of us get knocked out :), but it's all love. At the end we both win they make the sale and I leave happy. They don't know but I'm about to get on someone nerve again. I'm just about ready for the RLX TECH BLACK EXTERIOR AND EXPRESSO INTERIOR I have to have the big boy. I love you guys. See you soon family.:). We fight like family and make up at the end. I love my service with you guys.

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Yes

February 18, 2019

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"I got hosed."

- cpitkin

Buyer Beware! Ownership and management have changed since the good old days with the original David McDavid crew. A few years ago I bought a used MDX and had a flawless experience. This time around, could not have been worse. Worst car and buying experience of my life. I got totally hosed. We bought a used MDX. On the test drive I noticed the car shook when braking, remote didn't unlock, and the paint needed touching up. They agreed to correct it is as long as I paid sticker price and closed on the car first. I got a call about a week later letting me know the car was ready. I come to take delivery and the touch up paint didn't match and the brakes had not been done. I wait a couple more days and the call again to let me know it's ready. This time the brakes were done and the paint looked ok sitting in the dark delivery bay. The remote still didn't work, but the salesman Kelvin said it was just the battery and they didn't have one. I told him I could take care of replacing the battery myself. I get home and replace the battery. It's actually a broken button on the remote. I look at the paint it good lighting and it's still the wrong shade. Lastly, I get the car up around 80 MPH and it starts shaking. I call in and say I want to return the car and get my money back. They invited me to come in and work it out. I get to the dealership and sit down with Oran (used car manager). He starts off by telling me they can't refund me my money because I financed the car. I told him I'll just pay the loan off. He then says he doesn't have authority to take a car back. So we call the general sales manager KJ on the phone. KJ answers the phone call with a F bomb. That should have been a clue right off the bat with the kind of business I was dealing. He proceeds to tell me they won't take the car back, but will take a look at fixing any issues with the car. I explained I had been through several failed attempts and had lost faith in them to get it right. Returning the car was the only way I was going to be happy, and it wouldn't cost them anything to do so. He then offers to give me just trade in value for it....really?! When I refuse that offer he starts getting upset that I'm bothering him at home. I wait a couple weeks to decide what I'm going to do with a car that doesn't feel safe to drive. I decide to take them up on the offer to fix the car. I call and they agree to look at it, but that I'll be responsible for the costs to make it right. After reminding them of what they had agreed to before, they agreed to look at it. Upon inspection and a test drive they told me the tires were subpar/bad. However, they wouldn't do anything to fix them. They also refused to give me a working remote.

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No

Other Employees Tagged: Oran Adams , Kelvin

Apr 19, 2019

David McDavid Acura of Austin responded

Charlie, I am so sorry to hear that this happened and would like to see how I can step in and correct these issues. When you have a moment, can you please contact me at 512-401-5975. I would love to address your concerns and turn your experience around, if you'll allow. I look forward to speaking with you soon. Ryan Scott, Genera Manager

August 26, 2018

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"went out of their way to help this NY girl with her dream "

- rat2378

Kalvin and all of the staff at David McDavid Acura Were patient with me purchasing my dream convertible. There kept me informed of every detail and when I drove from NY to TX, I was comfortable and confident in my long distance purchase. Highly recommended!!

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Yes
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