Kenneth Lucas | Page 10

Ken and I developed a good working relationship. He worked very hard to accommodate me on the car buying process, as occasionly there were issues I didn't understand. Everything was resolved to my s He worked very hard to accommodate me on the car buying process, as occasionly there were issues I didn't understand. Everything was resolved to my satisfaction and the car buying moved along to a fine conclusion. Note: I had contacted Ken about 6 weeks ago about a car you had for sale. While that vehicle didn't work out, Ken kept up with me until he found the right vehicle. - 4 or 5 vehicles later. More

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Best costumer service. Kennet is a super patient person and dedicated to his work. Thanks for the help today. Kennet is a super patient person and dedicated to his work. Thanks for the help today. More

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Kenneth did a great job getting the car prepped. He made sure that all the items we had in our original car was cleared out before we handed over. He made sure that all the items we had in our original car was cleared out before we handed over. More

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The dealership showroom was nice/ the salesman was very helpful we test drove the vehicle/ the salesman expected me to buy the car at that very moment he explained the dealership does not discount the car helpful we test drove the vehicle/ the salesman expected me to buy the car at that very moment he explained the dealership does not discount the car at all and said everyone that comes in does not ask for a discount and they usually buy the vehicle when they come in without any discount and drive home with the vehicle I don’t think he was expecting me to leave without buying the vehicle which I thought was strange when he wasn’t offering any substantial discount to the price of the vehicle and when I asked for 7 years 100,000 mile warranty bumper-to-bumper and seven year 100,000 mile service warranty be included in the transaction. He came back and told me it was $12,000 so there was no incentive to buy the vehicle. I thought the salesman was nice but I also thought, he expects any of the people that come in to just come in and buy the vehicle at full price and buy it right on The spot I thought that was very strange, especially when I was also looking at other vehicles, which I told him the car was very nice. I thought the warranty was very weak for the price of the vehicle, which is what I explained both BENTLEY and RollsRoyce in the same price range or for four year, unlimited mile warranty with complete service and maintenance for free Was very interested the vehicle but the warranty is terrible. You get the same warranty on a Chevy Tahoe for 160,000 less. More

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Had a wonderful experience great people and very helpful Left with my dream car and could be happier Left with my dream car and could be happier More

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Great service! Ken was amazing at getting the car we wanted. Highly recommend this dealership. Ken was amazing at getting the car we wanted. Highly recommend this dealership. More

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Excellent customer service and a great team approach to managing a trade and driving away in a new Benz. Thanks Ken, Angel, Walt and your Behind the Scenes teammates. managing a trade and driving away in a new Benz. Thanks Ken, Angel, Walt and your Behind the Scenes teammates. More

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Ken Lucas was incredible knowledgeable and professional. I would not hesitate to buy from Bonita Springs Mercedes or Ken. I would not hesitate to buy from Bonita Springs Mercedes or Ken. More

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Ken Lucas was an absolute professional. Great follow up, timely responses and easy to work with. We would absolutely purchase again from both MB of Bonita Springs and Ken. Thanks for mak Great follow up, timely responses and easy to work with. We would absolutely purchase again from both MB of Bonita Springs and Ken. Thanks for making the buying experience easy and enjoyable. More

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Kenneth was very efficient and professional throughout the entire sales process. Very personable and polite; if we had more Kenneth's in the world, the world would be a better place. Mercedes Benz of B the entire sales process. Very personable and polite; if we had more Kenneth's in the world, the world would be a better place. Mercedes Benz of Bonita Springs was also great to engage with. Beautiful venue, courteous staff, and the Finance Manager and Concierge were wonderful to work with. When an engagement is flawlessly executed to the highest standards of excellence it reflects well on upper management and support staff. More

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