Kenny Davis

Sunset Volkswagen responded

We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We take matters like this seriously. We want to clarify that the specific damage you’re describing was not brought to our attention at the time of delivery or within the first few days of picking up your car. This is the first we have heard of these concerns more than three weeks later. That said, we never want any customer to feel unheard or unsupported. We understand your frustration, especially when multiple repairs are involved. Our goal is always to take responsibility where appropriate and work toward a clear resolution rather than placing blame. We would welcome the opportunity to review your repair history, inspect the vehicle, and work directly with you to better understand what occurred. Please contact our service management team at 941-921-8080 so we can properly look into this and assist in any way possible. Your experience matters to us, and we would like the chance to make this right.

Sunset Volkswagen responded

Thank you for your kind words, John. We are thrilled to hear that you consistently have a great experience with us and that Andrew and the team were accommodating and professional. We truly appreciate your support and look forward to your next visit.

Sunset Volkswagen responded

Thank you for your kind words. We are delighted to hear that you are very satisfied with our service and that our team always greets you with a bright face. We truly appreciate your support and look forward to seeing you again.

Sunset Volkswagen responded

Thank you for the great feedback. We’re thrilled to hear that our service department impressed you with their courtesy, knowledge, and punctuality. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future.

Sunset Volkswagen responded

Thank you for the kind words and for your continued loyalty over the years. We’re happy to hear you consistently receive excellent, professional service and quality you can count on. We truly appreciate your trust and look forward to continuing to serve you for many more years.

Sunset Volkswagen responded

Thank you for your feedback, John! We’re thrilled to hear that Austin provided fantastic service and went the extra step to replace the remote batteries. We appreciate your kind words and are glad his attention to detail made a difference.

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you experienced great service and courtesy from everyone you interacted with. We truly appreciate your kind words and look forward to assisting you again!

Sunset Volkswagen responded

Thank you for your kind feedback! We’re thrilled to hear that our team goes above and beyond to meet your needs and keeps you informed about your vehicle and wait times. We truly appreciate you taking the time to share your experience and look forward to serving you again.

Sunset Volkswagen responded

Thank you for taking the time to share your experience! We’re thrilled to hear that our service department and customer account managers took great care of your VW Touareg, provided a loaner vehicle, and completed the work efficiently and under the estimated cost. We’re also glad that your conversation with our sales team was helpful. We truly appreciate your trust and look forward to assisting you with future service needs and your potential vehicle purchase.

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and want to clarify what occurred during your visit. Prior to any work being performed, a pre-authorization was reviewed and signed that outlined the requested service and associated pricing. Additionally, the replacement of the wiper blades was later presented and digitally approved before being added to the invoice. That said, we understand how important clear communication is, especially when budget concerns are discussed, and we regret if there was any misunderstanding that led to your dissatisfaction. We would appreciate the opportunity to review this further with you and address any remaining concerns directly. Our Service Manager, Kenny Davis, can be reached at 941.921.8080.