Kenny Dillon | Page 2

Very professional experience, would recommend kooks to all my family and friends, such a friendly atmosphere. all my family and friends, such a friendly atmosphere. More

Report | Print

Work performance is good done in a promise time service advisor is very polite honest advisor is very polite honest More

Report | Print

Koons ford makes me feel like my satisfaction is very important to them. I have been there twice and both times I was very very satisfied. important to them. I have been there twice and both times I was very very satisfied. More

Report | Print

Koons was a great experience , Jay took care of me very professional they are great professional they are great More

Report | Print

Mark Rodgers, I would like to say thank you to you and Ken Dillon for the commitment to made in making sure my demands were met. The world we live in where so many people lack integrity. The both of you k Ken Dillon for the commitment to made in making sure my demands were met. The world we live in where so many people lack integrity. The both of you kept your word which speaks volume to me. My 2019 Cadillac xts is running the way it should. May God bless you both in all your endeavors. Thomas Kelly More

Report | Print

Service Department is beyond Horrible!! Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasste Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasster. Paper mats left on floor, paper hanging from mirror, grease on driver and passenger seat, computer was not reset for oil change reminder, sticker read the same as when I bought the car 5000 miles earlier. I called Service manager and she said she was sorry and that I would be given 2 free oil changes and she would send new window stickers out, again they read the same as when I bought the car. In the meantime Ford sent me their survey which I filled out because at this point people need to know about them. I filled it out and received a call from the service manager stating she was taking the oil changes back unless I removed my review. I won't but also won't buy another car from that DUMP! More

Report | Print

excellent service Took my newly purchased car for its first oil change. Service was quick and the personnel there were very friendly. After the service they explained w Took my newly purchased car for its first oil change. Service was quick and the personnel there were very friendly. After the service they explained what was done and had the car out front ready for me. More

Report | Print

Tire Repair Jacob was great at fitting me right in, having someone diagnose the problem and communicated with me what was wrong, what was needed and a rough cost. Jacob was great at fitting me right in, having someone diagnose the problem and communicated with me what was wrong, what was needed and a rough cost. Ken Dillon handled the billing of my repair order - as I am an employee and was great! More

Report | Print

Service Treated me good work was done in timely manner will recommend to my family members and friends .Kenny was very helpful and courteous and will recommen Treated me good work was done in timely manner will recommend to my family members and friends .Kenny was very helpful and courteous and will recommend to him everybody More

Report | Print

Derek Treats You Proper, Good time at the Ford Dealership Well, I had to pick up a car recently and I was looking around the web and I saw a car I wanted over at Koons Ford in Baltimore. The Car had great fea Well, I had to pick up a car recently and I was looking around the web and I saw a car I wanted over at Koons Ford in Baltimore. The Car had great features and was priced well below anyone in the area. My salesman Derek Lewis and the Finance Rep Sam Boodou, both were very professional and not high pressure, which is very good. They were also very patient too. Overall I got the car I wanted for a good price and I also got a good warranty for the car. I took possession ofthe car and soon discovered it had an issue with the rotors. I brought it promptly into their service department and it was fixed on the fly within an hour or so without an appointment. Their service advisor Ken Dillon, and the service team were also professional and treated me well. The time spent there was not long at all and their processes seemed to be very efficient compared to other dealership experiences that I have had in the past More

Report | Print