Kenny Dillon | Page 3

excellent customer service Dillan contacted me and we set up a time for me to come in and check out a ford taurus sho that I had been searching for. He was friendly and did well Dillan contacted me and we set up a time for me to come in and check out a ford taurus sho that I had been searching for. He was friendly and did well handling two customers at once. After we test drove the car, we sat down with abdul who was explaining everything about financing.he couldn't have been any nicer. Steven helped me obtain a decent loan and made the process quick and painless.I would definitely go back to this dealer More

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The service department is fast, friendly, and helpful. It is always easy, and quick. Ken Dillon is great to work with, and Dennis the Manager is always willing to take time out of his day to discuss my car a is always easy, and quick. Ken Dillon is great to work with, and Dennis the Manager is always willing to take time out of his day to discuss my car and what I should think about for the future! More

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Everyone I worked with in purchasing a vehicle from Koons Ford-Baltimore was courteous and friendly. They all made sure I knew their first name and I felt they were definitely looking out for me and giving Ford-Baltimore was courteous and friendly. They all made sure I knew their first name and I felt they were definitely looking out for me and giving me the best price possible as well as the lowest interest rate in order to complete my purchase. More

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The customer service from Tom Snyder was better than past experiences at 5 other dealerships. Jim Lowry knows the process and made it simple. Tom Miller and Ken Dillon in service understand that regardless experiences at 5 other dealerships. Jim Lowry knows the process and made it simple. Tom Miller and Ken Dillon in service understand that regardless of the issue, its important to the customer and their tact works. Very good service and its rare to be present across an organization with the consistency that Koons has been able to achieve. The GM must be pretty good. More

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I had a great experience with Koons and their team! Keith O'Connor was the penultimate sales professional and Ken Dillon in the service department has helped keep my new truck in tip top shape. Thanks guys! O'Connor was the penultimate sales professional and Ken Dillon in the service department has helped keep my new truck in tip top shape. Thanks guys! More

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I bought my 2011 Ford Fusion in December from Keith O'Connor and that was the most incredibly easy and pleasant car buying experience I've ever had. My car was due for its first visit to the service d O'Connor and that was the most incredibly easy and pleasant car buying experience I've ever had. My car was due for its first visit to the service dept for an oil change and 5k mile check up. I was somewhat hesitant as I know how service depts at dealerships can be. I contacted Keith first to set everything up, make the appt, and to arrange a loaner car. I was quite pleasantly surprised. All the gentlemen in the service dept were friendly and my car was completed in a timely manner. I highly recommend the service dept and staff. Koons has been wonderful!!!!!!!! Thank you. More

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