Kenny Ellert | Page 3

Out of towner Thanks to Kenny , he got my truck taken care of and me back on the road before the winter storm hit. Made it home safely, Thanks, Kenny! Thanks to Kenny , he got my truck taken care of and me back on the road before the winter storm hit. Made it home safely, Thanks, Kenny! More

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Service Center Only I have the advanced notice for recalls on my truck. I received a text on my phone. I called the number for lithia and set up my appt. After dropping I have the advanced notice for recalls on my truck. I received a text on my phone. I called the number for lithia and set up my appt. After dropping off the truck they called me a couple hours later to let me know of a couple issues with my truck. Before they called me they looked to see if the parts were warranty and if not had price quote ready for me. I was thoroughly impressed. 1. The place I had it serviced prior to them obviously did a crap job because Lithia had to fix their screw up. 2. They were prepared unlike my last service center that always says "We will have to see after we fix it if you want". I was constantly updated and the work took only a few hours and they fixed the previous service centers screw ups. I will not take my truck to any other service center here in Anchorage. More

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We found a used Ford Flex on line and went in to discuss it. We were met by one of the salesmen, who was kind enough to take us to John Palmer. We found John very knowledgeable about the vehicle due to he takin We were met by one of the salesmen, who was kind enough to take us to John Palmer. We found John very knowledgeable about the vehicle due to he taking it in trade. We talked for a while about the terms and he took us out to see the Flex. I was trying to help my wife build her skills and John was wonderful with her. We finally come to an agreement, then we met Matthew Ragle who made the wrap up a breeze answering all our questions about the loan. We feel our experience was a great one and they have new customers. Thanks More

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Service department. Oil change and valence replacement I was being seeing for my oil change and valence replacement. Clayton is always accommodating and promised to have to my car done the following day an I was being seeing for my oil change and valence replacement. Clayton is always accommodating and promised to have to my car done the following day and did so. More

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Recalls Very quick turn around time on completing 5 recalls and a check engine light. Very helpful in finding the right size tires needed for my truck Very quick turn around time on completing 5 recalls and a check engine light. Very helpful in finding the right size tires needed for my truck More

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Routine Maintenance I’ve been pleased with the level of excellent service from Lithia - they are considerate of my time and schedule and have made efforts to do work as s I’ve been pleased with the level of excellent service from Lithia - they are considerate of my time and schedule and have made efforts to do work as soon as possible. More

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service Fast friendly service, no problem getting an appointment. Did everything they said they would do. Contacted me with a question that I had submitted vi Fast friendly service, no problem getting an appointment. Did everything they said they would do. Contacted me with a question that I had submitted via text. Great service. More

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Satisfied Was very satisfied with the quality of work done by dealership. I know I can trust the work that’s being done to be done with care.. Was very satisfied with the quality of work done by dealership. I know I can trust the work that’s being done to be done with care.. More

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Quick, friendly superior and consistent service. This group brings their A-game every time I have gone in for service for the past 6+yrs. Keep up the great job and look forward to my next visit! This group brings their A-game every time I have gone in for service for the past 6+yrs. Keep up the great job and look forward to my next visit! More

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Rock Solid I have bought several vehicles from the Lithia dealerships. They have always delivered on sales and service. This time my sales rep was Cody Coker. I have bought several vehicles from the Lithia dealerships. They have always delivered on sales and service. This time my sales rep was Cody Coker. He is very knowledgeable of the product and features which really helped cut through the chase. Marcus Reed in finance needs a shout out as well. Always surprising me with financial products and services I would have never thought to ask about, the ones that save me $$$. More

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