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31 Reviews of Kenra Shaw
October 04, 2022
Very thorough, friendly and helpful. Listened to our needs and worked to meet our needs. Listened to our needs and worked to meet our needs. More
by teamstoops
Other Employees Tagged: Clark Salvey , Jonathan Hale
Helpful 
July 17, 2022
Great customer service went above and beyond to get the dream car that I have wanted dream car that I have wanted More
by shellygreenup
Other Employees Tagged: Bob Greig, Clark Salvey , Tyne Begert, Chynna Brannon, Octavia Burnett, Daniel Kirchem, Lidiya Kushniryuk, Erin Perez, Ty Samatowic, Jeff
July 12, 2022
Wonderful service. Kenra was especially helpful in answering my questions and made the online process super simple. She was very helpful when I arrived to pick up my ne Kenra was especially helpful in answering my questions and made the online process super simple. She was very helpful when I arrived to pick up my new vehicle as well. More
by julicurtis
Other Employees Tagged: Tom Angel
June 01, 2022
Did not mark up over MSRP, as many dealers are right now, but required purchase of at least one add on package. Friendly employees but felt like the more the deal came together the more it got stacked in the but required purchase of at least one add on package. Friendly employees but felt like the more the deal came together the more it got stacked in their favor. What started as a fair trade in value ended up with a $1200 reconditioning fee, when that is already factored into trade in value. With that fee, they promised to at least return all my upgrade parts since they planned to return my trade in to stock as it wouldn't be appealing otherwise, although I felt that it was upgraded in a classy and appealing manner I agreed. Instead, they turned around and sold my trade in for a huge profit of $7000 on a compact car within a few days and in that rush I ultimately only got about half my upgrade parts back since they sold it so quickly. Service dept. did call proactively to get my car in for the clear bra chip protection package I bought with the new car, Dallas was awesome to deal with, got me a loaner on the spot while the clear bra was done. Satellite radio trial was not activated properly. They also should have offered accessories like the appearance package or other accessories I wanted, I could have had them rolled into my loan but they only pushed huge margin warranties and packages. I understand dealers need to make money on less volume days so overall it was an average experience, just be prepared to stand your ground and say no to add-ons you don't want. More
by danbfree
Other Employees Tagged: Clark Salvey
March 22, 2022
Kendra and the other staff we worked with are awesome. Car buying was a Great experience! Kendra’s knowledge of the cars and helpful tips made our decision easy! Car buying was a Great experience! Kendra’s knowledge of the cars and helpful tips made our decision easy! More
by angierooney
March 07, 2022
Because I live seven hours away, I ordered my car over the phone with Kenra Shaw. She worked with me getting the best deal that I could for my new CX-5 Turbo. During these chip shortage-related times, t the phone with Kenra Shaw. She worked with me getting the best deal that I could for my new CX-5 Turbo. During these chip shortage-related times, there is no way to get a car below MSRP. I ended up paying their $895 dealer fee, as opposed to $3000 at my local Mazda dealer. Kenra discounted some of the add-ons to help offset. The main reason why I would recommend Kenra and Mazda of Gladstone is that they were transparent during the entire transaction, including sending me a copy of the dealer's invoice for my car. I had to wait a month for my car, but don't blame Mazda of Gladstone. We spent extra time with the Finance Department because it was understaffed and adjusting to a new software program, but they were very nice. I would buy another car from Mazda of Gladstone in the future if I am in the market for another Mazda. More
by Wuumin
Other Employees Tagged: Jonathan Hale, Jeff Karlin Jr
February 07, 2022
She walked me through the process very quickly because I was under a time crunch. She is amazing. Highly recommend her. Super friendly was under a time crunch. She is amazing. Highly recommend her. Super friendly More
by Sam
Other Employees Tagged: Clark Salvey, Tom Angel , Matt Brady, Jonathan Hale, Jeff Karlin Jr
