"Excellent and fair service. Worked out a deal super fast..."
Excellent and fair service. Worked out a deal super fast so highly recommend if you are looking for a new or used car and if you are trading in your old one!
Bought my 2019 Buick Regal GS here. Everything was great. The car was ready for me barely 2 days after they got it off of the truck. I had a good buying experience here. Everyone was friendly and professional. Too bad Stoops doesn't have a dealership closer to me in Illinois so that I could go there for service.
"Whether it’s sales, service, or parts I always have a..."
- Terry Shrout
Whether it’s sales, service, or parts I always have a good experience at Stoops. Jim Jarvis and Kent Fisher are the best!
"Best I've Ever Had"
This place has made everything easy and quick when it came to buying a car. This would be my fourth time buying one from a different establishment. I have to say this was the best experience I've had. Friendly, knowledgeable, and overall best prices on anything you'd like. I'm definitely going back and recommending this place to anyone I know.
I attempted to purchase a vehicle that I really, really wanted in Nov. 2017 after my vehicle had been totaled through no fault of my own...the person at fault was a Plainfield Police Officer! I was desperate to get a vehicle as I had been in rentals for over a month. I went to Stoops, (dont remember the salesman), test drove a vehicle, for which I was very interested in purchasing. At first the deal did not go through, I suggested I had more income and awaited another response. I never heard back from them till a couple weeks later. THEY REALLY WANTED TO SELL A CAR DIDN'T THEY??? Well, needless to say, I ended up buying a FORD at another dealership! Now, problem No. #2...Most of last week (mind you, this is now July 2018) and this week I have received at the very minimum of a dozen phone calls from Stoops warranty or extended warranty departments. Even if this IS a separate entity, Stoops apparently SOLD my name and phone number to these entities and now they will not leave me alone! All have different phone numbers & want to discuss my Buick warranty! I have REPEATEDLY told the individuals, that I do not OWN a Buick, have NEVER owned a Buick, and have no INTENTIONS of purchasing a Buick! (Especially from Stoops).I have told these people this AND to stop calling me! But noooo... they keep right on calling! Last week when the calls started, I actually BURIED my mother, out of town and this week, I've had the flu for 4 days! I DO NOT NEED THIS BALONEY! (That is putting it very mildly). To sell or give someone's name to a third party, when NO transaction or purchase was ever done is pathetic. I dont want no excuses, I want it to stop and STOP now! I dont care who has to be called, get it done. Now to future customers...think twice before doing business at Stoops if they do this type of stuff. If I could give zero stars I would! (I do not know names of individuals, so boxes checked are incorrect)
"Stoops is offer the best service and the kindest people!"
I switched from another dealership and make to Stoops GMC because of how wonderful their customer service has always been to my husband. Really from the sales guy we have had to the service rep, it is hands down the best. The workers are all kind and curtious. They are quick to get you in to have your vehicle looked at and always keep you in the know as they are working. They go above and beyond to ensure you have the best outcome when coming to them. Anytime I call over the phone, everyone is so respectful and happy to help. My husband and I have never had a bad experience. We love it so much that we drive from Brownsburg to come to them. And yesterday my husband semi- joked that when we move to arkansas, we will still come back to Stoops in Indiana to buy all our cars. Incredible all around!
"Repeat Happy customers "
We are long time customers with Stoops. We have purchased 4 vehicles over the past several years. Kent "Fish" Fisher has always worked with us. He makes the process as easy as possible and never pressures us. We tell him what we want and he makes it happen. They are always honest and fair to deal with. They always treat us great when we take our vehicles in for service.
"Helpful, patient staff."
Kent Fisher was an amazing car salesman. He did not push me to purchase a car in the first visit. We worked through many different vehicles and he ended up finding me the perfect car a fair price. He made sure that it had everything that we were looking for. Very knowledgeable and personable person.
"Kent Fisher was the greatest, he made my experience the BEST"
Kent Fisher was the most experienced, knowledgeable, honest and Best car salesperson I have every worked with .
Everyone at STOOPS treated me like a valued customer.
"Above and beyond"
Kent and Jim went above and beyond to get me into the vehicle I loved. They provided excellent service. Loving my new vehicle. Thanks guys