Kerrie Garrison
Kerrie Garrison at INFINITI Of Orland Park

Kerrie Garrison

Service Advisor

INFINITI Of Orland Park

8751 W 159th St
Orland Park, IL 60462

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4.9
101 Reviews
4.9

101 Reviews

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101 Reviews of Kerrie Garrison

August 29, 2025

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Employee Rating

Excellent service. The representative kept me updated on everything that was going on. One of the top dealership in Illinois. More

by JAHLOVERIPTON
Service Price Transparency
Workmanship
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Recommend Dealer
No
Aug 29, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We’re thrilled to hear you had excellent service and that our team kept you informed throughout your visit. If you feel we deserve it, we’d greatly appreciate you updating your rating to 5 stars to match your experience! Best Wishes, INFINITI Of Orland Park

August 15, 2025

Dealership Rating
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Excellent service and excellent sales department from service advisors and service managers they are always there to understand my concerns. God bless this dealer. God bless the employees and all the sta More

by RAMZIHADDAD23
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 18, 2025

INFINITI Of Orland Park responded

Thank you so much for your kind words! We’re thrilled to hear that Christine, Murad, Mike, Eddie, and the rest of our team made you feel so welcome and at home. It means a lot to know our service and sales teams are consistently taking care of you. We truly appreciate your loyalty and look forward to serving you again for many more Infiniti experiences! Best Wishes, INFINITI Of Orland Park

July 13, 2025

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Need some improvements on the cafeteria fresh coffee maybe some drinks like water and some snacks More

by RICARDO.ULLOA
Service Price Transparency
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Recommend Dealer
No
Jul 14, 2025

INFINITI Of Orland Park responded

Thank you for your feedback! We appreciate your suggestions about improving the waiting area with fresher coffee, water, and snacks. We’ll be sure to share this with our team to make your next visit even better! Best Wishes, INFINITI Of Orland Park

July 11, 2025

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Employee Rating

Kerrie is a superstar. She was very attentive to my needs and they were fully addressed. I also wanna give a shout out to the two gentleman that came and picked up my car More

by MICHAELLOUIS1976
Service Price Transparency
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Recommend Dealer
Yes
Jul 14, 2025

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad Kerrie took great care of you and that our team made the pick-up experience smooth and professional. We’ll be sure to share your kind words with everyone—your appreciation means a lot! Best Wishes, INFINITI Of Orland Park

July 01, 2025

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Professional and courteous staff and fast service. I was able to schedule a service appointment in a timely manner, and was taken care of immediately upon arrival. More

by PORTABLETHERAPY
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2025

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re glad our professional and courteous team could provide fast service and accommodate your appointment promptly. We look forward to taking care of you and your vehicle again soon! Best Wishes, INFINITI Of Orland Park

June 30, 2025

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The service has always been reliable and good. I enjoy the waiting room atmosphere and coffee. More

by KWSLA1
Service Price Transparency
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Recommend Dealer
Yes
Jun 30, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We’re happy to hear you find our service reliable and enjoy the waiting room atmosphere (and coffee!). We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

June 25, 2025

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I had a routine oil change and needed a few other things fixed and La Toya kept me up to date and the mechanics got the job done quickly. They also called an uber for me to run errands while I waited at nea More

by ARENO950
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 30, 2025

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re so glad La Toya kept you updated and that our team made your visit convenient and smooth. We appreciate your kind words and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

June 22, 2025

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The service department has a really good people always help me and answer my question!! More

by ALEJANDROMARTINEZ618
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Recommend Dealer
Yes
Jun 23, 2025

INFINITI Of Orland Park responded

Thank you for the great feedback! We're glad to hear our service team is always helpful and responsive to your questions. We truly appreciate your continued trust and support! Best Wishes, INFINITI Of Orland Park

June 16, 2025

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Employee Rating

Provided professional services and assisted with patient and care would recommend dealership to family and friends to purchase a vehicle More

by newcargal
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 16, 2025

INFINITI Of Orland Park responded

Thank you for the kind words and recommendation! We're so glad to hear you received professional, patient, and caring service during your visit. It means a lot to know you’d refer your family and friends — that’s the highest compliment we can receive. We look forward to welcoming you and your loved ones in the future! Best Wishes, INFINITI Of Orland Park

June 14, 2025

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Employee Rating

You guys have really un-experience mechanic's. I went in having one issue and left having more issues that you guys didnt want to help me with. I towed my car there 2–3 times and never got asked t More

by PRADOL10
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Mecanic foreman was horrible.

Jun 16, 2025

INFINITI Of Orland Park responded

We regret to hear about your recent experience with our service department. We would like the chance to discuss further and try to make things right. Please contact the service manager, Austin at 708-403-4700. We hope to regain your trust in doing business with us in the future. Best Wishes, INFINITI Of Orland Park

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