Kerrie Greene | Page 2

Excellent service and follow through. Promised by 5 PM and was ready by 3 PM. I recommend buying from Thompson BMW and servicing at Thompson BMW. and was ready by 3 PM. I recommend buying from Thompson BMW and servicing at Thompson BMW. More

by Melanie Beth Verified Customer Verified Customer

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Satisfaction Great staff and full explanation of charges and details Service staff explained all promotions applicable including a charity food drive discount th Great staff and full explanation of charges and details Service staff explained all promotions applicable including a charity food drive discount that was in effect More

by WAKING Verified Customer Verified Customer

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Great sales and product specialist We keep going back to Thompson primarily because of the great service and ongoing assistance we get from the primary person we deal with, Kerrie Green We keep going back to Thompson primarily because of the great service and ongoing assistance we get from the primary person we deal with, Kerrie Greene More

by LSZOLTY Verified Customer Verified Customer

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seamless Attention to every detail from start to finish during leasing of my new X1..Attention to every detail from start to finish during leasing of my new X1 Attention to every detail from start to finish during leasing of my new X1..Attention to every detail from start to finish during leasing of my new X1 More

by shelleysigman Verified Customer Verified Customer

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X5 Inspection They were very helpful and courteous when I dropped off my car. We went over all the work that needed to be done and when I came back to pick up my ca They were very helpful and courteous when I dropped off my car. We went over all the work that needed to be done and when I came back to pick up my car everything was done above my satisfaction. I like how they clean the car when I come back to pick it up. More

by RCALVIE Verified Customer Verified Customer

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BMW airbag recall also asked for visual inspection of my car I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what wa I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what was originally in the car I told this to the person I spoke to, too see if there would be a issue and I was told that they might not be able to do it b/c it wasn’t the original steering wheel for the car. So I called again at a later date to make an appointment to have the recall done also asked about a visual inspection of my car b/c my inspection is out in March 2020. I know BMW’s aren’t cheap to fix so I could figure out what kind of money I’m gonna need and/or parts I’m gonna need to replace so I can fix what I can before inspection. When I got to Tompson BMW for my appointment i parked my car up and as I was walking to go in I was told I couldn’t park my car there and had to pull up in the valet line so i went back to my car and pulled into the valet line and went inside. When I got to the customer service desk I told them what the car was there for a recall and visual inspection. They asked if I wanted my car washed and detailed while I was there I told them no. I waited for probably a hour and a half to 2 hours. The recall was taken care of or at least to my knowledge b/c I was told it was one side airbag was replaced and not any of the others and when I asked for my inspection print out I was given an excuse that all the lifts were being used and that they couldn’t do the visual inspection. The vibe I got from it was b/c they were doing free work that they didn’t do it b/c they weren’t making any money from me that day. I got to my car and they washed my car and detailed it when I didn’t want that done now I’m not gonna complain about it but at the same time I am b/c of principle I told them I didn’t want it done and they did it anyway. What would happen had it been they found something wrong and I told them no it’s ok I’ll fix it and they do it anyway that’s the principle I’m getting at. My driver window was not working properly already before going there for service and someone who was in my car moved the window. I know this b/c my window is now not closed properly or completely and now I have to deal with a constant buffeting and the sound of wind whistling while driving b/c it wasn’t put back properly to the way I had it before I took it in for service. The whole time of being there I felt unwelcome and like my business wasn’t wanted there like I was beneath everyone that worked there. While waiting for my car I went over to the little shop of BMW items that they had for sale and I felt watched like they thought I was gonna steal something. I don’t remember names so I’m just randomly selecting employees b/c it’s required for me to select employees in order for me to submit my review. This reflects on the whole place and not just one person b/c like I said I can’t recall names and I don’t care to recall the names b/c of my experience there. I will not be returning to Tompson and won’t be recommending them to anyone. More

by Mcj41187 Verified Customer Verified Customer

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Fix my problems with my 2019 X5 My 2019 X5 had a number of software issues which made the car very difficult. Your Doylestown Team took all the right steps to listen to my problem, My 2019 X5 had a number of software issues which made the car very difficult. Your Doylestown Team took all the right steps to listen to my problem, outline the options and execute on resolution to my satisfaction. Great team work! More

by Bill.FELEGYHAZI Verified Customer Verified Customer

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EXCELLENT - ALWAYS IS! CONFIDENT THE DEALERSHIP WORKS FOR THE BEST INTEREST OF IT CLIENTS! STAFF IS WARM AND FRIENDLY...AND AS A BONUS..VEHICLE COMES BACK CLEAN AND SHINY! CONFIDENT THE DEALERSHIP WORKS FOR THE BEST INTEREST OF IT CLIENTS! STAFF IS WARM AND FRIENDLY...AND AS A BONUS..VEHICLE COMES BACK CLEAN AND SHINY! More

by MIMZT Verified Customer Verified Customer

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Purchased a 2015 BMW 3 series Jayne Carbonetta was fantastic Jayne listens to needs and concerns and has excellent follow up skills. I am bringing her a new customer for a 2109 x1. Jayne Carbonetta was fantastic Jayne listens to needs and concerns and has excellent follow up skills. I am bringing her a new customer for a 2109 x1. Dave Dombroski was also excellent as well as Anthony Napoleon. I will highly recommend Thomson and the entire organization for a great car buying experience.. Great Team!! Thank you. More

by MARKKIMBERLY56 Verified Customer Verified Customer

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Very Efficient! Making my appointment, getting quick service, and easy pick-up are the reason I like service at Thompson. And I love that I can get a loaner! Making my appointment, getting quick service, and easy pick-up are the reason I like service at Thompson. And I love that I can get a loaner! More

by K Verified Customer Verified Customer

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