Kerry Cardwell | Page 2

***Update*** This morning on October 30th, I had a conference call with some of the management team, and they’re going to make this right, over and above right. They are working hard for me and are ov conference call with some of the management team, and they’re going to make this right, over and above right. They are working hard for me and are over accommodating which is rare in the automotive industry. My situation appears to be an anomaly, and I couldn’t be more relieved that they’re standing behind their product and will take great care of me. By all means, PURCHASE A VEHICLE from them as they have just proven that they will take care of their customers AFTER the sale to maintain a positive relationship. ————— I purchased a preowned 2020 Mercedes GLE350 from the dealership. The purchase process was good, however, the car not so much. I was assured that this vehicle received a thorough inspection prior to sale, but it’s obvious that this “inspection” was not as thorough as we had thought. The rear shocks are bad, the motor mounts and transmission mounts were bad. Additionally, I bought the extended warranty, which was the closest thing to “bumper-to-bumper” you can get. After many rounds with the extended warranty company, the warranty company would only cover the motor mounts, and not the transition mount. Also, the warranty company will only cover one rear shock. The warranty company will only pay approximately five hours of labor, the actual labor for these repairs is approximately 18 hours. This leaves me out of pocket approximately $4,000 in repairs. This vehicle should’ve been sent to auction versus being placed for sale on their lot. I understand the risk of buying it “as is” vehicle, I also understand that I bought a European vehicle in which repairs are expensive. This is why I purchased the best extended warranty policy they offered. I believe these issues should’ve been caught once a vehicle came in on trade and PRIOR to being listed for sale. I cannot in good conscience recommend this dealership if you want to purchase a preowned vehicle. I would recommend you do your research on your own warranty company if you take the risk of buying a preowned vehicle from this dealership. More

by rremigio Verified Customer Verified Customer

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Everyone was Amazing! Best car buying experience ever! Everyone should check out this car company. They are so friendly and professional! I’m on cloud nine with the ser Best car buying experience ever! Everyone should check out this car company. They are so friendly and professional! I’m on cloud nine with the service and my new car! More

by DGRANTMSN Verified Customer Verified Customer

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This dealership actually operates under the golden rule. Never seen a dealership treat people like they would want to be treated! Never seen a dealership treat people like they would want to be treated! More

by MASON.WEBB13 Verified Customer Verified Customer

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James always takes the best care of my Service needs and he has been my service advisor for over seven years. Carrie Caldwell the executive general manager was extremely helpful. Set us up with Dan the sa he has been my service advisor for over seven years. Carrie Caldwell the executive general manager was extremely helpful. Set us up with Dan the salesman when we bought our Nissan Pathfinder. This was best carbine experience that I ever had. We like them so much that we went back the next day and bought a new Nissan frontier. More

by WIG226 Verified Customer Verified Customer

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Amazing job and amazing service very pleased with everything they done. Will go back we I need to have service everything they done. Will go back we I need to have service More

by shelbywilliam170 Verified Customer Verified Customer

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Customer service was amazing. Work was efficient and quickly absolutely best Nissan I have ever been to. Work was efficient and quickly absolutely best Nissan I have ever been to. More

by JAIDYNN2005 Verified Customer Verified Customer

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This dealership is really nice! you do the paperwork online and when you go in you go straight to test drives and finance! Kerry works well with getting you a good price and Micha i you do the paperwork online and when you go in you go straight to test drives and finance! Kerry works well with getting you a good price and Micha is great for the rest! I felt welcomed. More

by a_logan.2002 Verified Customer Verified Customer

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The GM Kerry was so helpful and personal! My salesman Ed knew everything I wanted to know about the vehicle I purchased! They got me in my first new car and I had a great experience. My salesman Ed knew everything I wanted to know about the vehicle I purchased! They got me in my first new car and I had a great experience. More

by BRITTANY225WILLIAMS Verified Customer Verified Customer

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One of the Best Dealerships I've ever been to everyone is so friendly & professional and they don't pressure you to buy anything. Kerry Caldwell & Ed Nogar and the whole team treated me like Royalty! I would so friendly & professional and they don't pressure you to buy anything. Kerry Caldwell & Ed Nogar and the whole team treated me like Royalty! I would definitely do Business again with Four Stars Nissan and tell my Family & Friends to do the same. More

by avtony2510 Verified Customer Verified Customer

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Charlie from the sales department did not shy away from approaching us and what we were looking for. She did a great job of showing us a lot of the details that we were looking for in a vehicle and then on approaching us and what we were looking for. She did a great job of showing us a lot of the details that we were looking for in a vehicle and then onto the finance department. They were just as courteous and honest, as anyone I’ve dealt with in the past. next, we will have to discover what kind of service department is dealership has! More

by grheath Verified Customer Verified Customer

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