

Ket Demoranville
Service Director
Clay Cooley Mitsubishi
1500 Interstate 20 Frontage Rd
Arlington, TX 76018
62 Reviews
Write a ReviewDealership Experience
4 yrs, 3 mos
Industry Experience
14 yrs
Languages Spoken
English
62 Reviews of Ket Demoranville
October 19, 2025
Clay Cooley Mitsibushi is a very average dealership - one that resists follow through with everything they promise and one that tried to increase the agreed upon price of the car in the finance department. " that resists follow through with everything they promise and one that tried to increase the agreed upon price of the car in the finance department. "MO", my saleslady, was very attentive and helpful in the purchase. Another bright spot in my experience was Rodney Koon, the General Manager. Even though his finance department was inexperienced with a "Substitution of Collateral", Mr. Koon agreed to take a chance on the SOC after I pleaded with him to accept my personal check for half the price of the vehicle. The finance department rep, Faisel, was especially rude, and deceptive. He was the one that "forgot" the agreed upon purchase of the vehicle; he "forgot" the amount of the insurance settlement to be applied to the purchase price of the vehicle; he "forgot" a rebate was to be applied to the vehicle, and had to be reminded of the amount I was paying for the car out of pocket. If I hadn't been vigilant about the numbers he was writing on the paperwork, I would have been cheated out of thousands of dollars. Another reason I give only 3 stars in this review is the failure of Clay Cooley Mitsibushi to complete the registration process of the car. I paid all registration fees, but Clay Cooley has yet to deliver the registration sticker, even after I brought this to the attention of the General Manager, Rodney Koon. He told me to contact his service department manager, Ket. Ket texted me they would apply the registration sticker the next time I came to the service department. I made an appointment for 8:00 Wednesday, October 15, 2025. When I arrived, the service department rep said they don't have anything to do with registration stickers - that responsiblity was the sales team's. He graciously assured me he or someone in sales would contact me, and even made the implication I could expect someone to deliver the sticker to me. No one has called. So I have been operating my vehicle illegally all due to Clay Cooley Mitsubishi's lack of commitment to excellent customer service.This is the second review I have submitted - at the request of Rodney Koon who was upset I didn't mention how he took the chance on the SOC, even though NMAC, my finance company, a major player in the car finance world, agreed to the SOC. Unfortunately, NMAC botched the process and delayed payment to Clay Cooley Mitsubishi. When Mr. Koon contacted me about my previous review of my experience, he expressed outrage that I didn't mention the "chance" he took with my car deal. He said that he had thoughts of cancelling the deal because of the delay from NMAC - even though I gave him a personal check in excess of $8000. My check cleared with no problem. I would expect that he would appreciate having a customer who could write an $8000 check with any qualms. Mr. Koon's threat of cancelling the deal is another example of how Clay Cooley Mitsubishi has their bottom line as their main concern, not the customer's interest. I also want to mention an issue I had with the "Family Promise" Clay Cooley so proudly advertises. That family promise assures the customer that if a key fob is lost, it would be replaced. What the dealership and the commercials fail to mention is that the dealership has to supply two keys. The administrator of the program advises the customer to contact the service department to start the process. When I called the service department, the representative gave me a very hard time about providing a replacement, stating the customer must have two keys to implement the replacement service. Well, Clay Cooley Mitsubishi very pointedly gave me only one key. It wasn't until I mentioned that I felt I was being treated as a "red-headed stepchild" did the rep agree to send a locksmith to make a replacement key - apparently after speaking with the General Manager, Rodney Koon. So, again, I give kudos to Rodney Koon for this. If you prize excellent customer service, beware of Clay Cooley Mitsubishi. More
Other Employees Tagged: Rodney koon , "MO", Faisel
October 17, 2025
Very good service, and extremely professional they treated me well and took great care of my car. I look forward to seeing them again. treated me well and took great care of my car. I look forward to seeing them again. More
Other Employees Tagged: Adam Soler, Jo Wren, Javier Perez
October 11, 2025
They helped me out so much! The guy Edgar was so kind and very sweet the entire process. I will be going back 🩷 The guy Edgar was so kind and very sweet the entire process. I will be going back 🩷 More
Other Employees Tagged: Adam Soler, Jo Wren, Javier Perez
October 01, 2025
Edgar was amazing n very helpful ok Tks to the Cooley team , it’s nice being there ok we love it team , it’s nice being there ok we love it More
Other Employees Tagged: Adam Soler, Jo Wren, Javier Perez , Edgar
September 29, 2025
very friendly and prompt, and always keeps you informed during service or oil change while wsiting during service or oil change while wsiting More
Other Employees Tagged: Adam Soler, Jo Wren, Javier Perez
August 29, 2025
The service was superb and very thorough and the technician that serviced my vehicle was very informative and courteous technician that serviced my vehicle was very informative and courteous More
Other Employees Tagged: Adam Soler, Jo Wren, Javier Perez , Jesse Hernandez
August 25, 2025
The wait was really long but the service was pretty good. Only thing I was disappointed in is that the Fort Worth location always does a really good job at cleaning my car and they always top the gas off. Th Only thing I was disappointed in is that the Fort Worth location always does a really good job at cleaning my car and they always top the gas off. They did not top the gas off It's a part of my service. More
Other Employees Tagged: Adam Soler, Jo Wren, Javier Perez
August 17, 2025
Hello Very professional, polite and courteous staff. The building was very comfortable and I appreciate the complimentary water. The building was very comfortable and I appreciate the complimentary water. More
Other Employees Tagged: Adam Soler, Jo Wren, Javier Perez
August 16, 2025
I wouldn’t go no other place but there they treat you like family love it there like family love it there More
Other Employees Tagged: Adam Soler, Javier Perez
August 05, 2025
Really appreciate it being able to have the same service providers that are knowledgeable about my needs providers that are knowledgeable about my needs More
Other Employees Tagged: Adam Soler, Jo Wren, Javier Perez

