Kevin Bancroft | Page 14

Fast and keeps me informed on what being do e First I’d like to thank all. The sales team did there job. They were happy and I was happy. Even the service department did all they could do to help First I’d like to thank all. The sales team did there job. They were happy and I was happy. Even the service department did all they could do to help and make things go good. More

by billlost1 Verified Customer Verified Customer

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service easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expe easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expect to still be waiting for my vehicle to be taken in to the garage at 9:30. I would expect to be driving out of there by 9:30 on a simple oil change or something of similar work. More

by kferreira Verified Customer Verified Customer

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Ford truck purchase The staff was friendly and informative about the vehicles. I wasn't pressured in any way. I had a lot in common with the salesperson. Positive experi The staff was friendly and informative about the vehicles. I wasn't pressured in any way. I had a lot in common with the salesperson. Positive experience. More

by CLAWRENCE141 Verified Customer Verified Customer

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A Friendly Passionate Experience! After visiting three of Empire's competitive dealers and without them showing any serious interest in trying to initiate a sale I felt I was not going After visiting three of Empire's competitive dealers and without them showing any serious interest in trying to initiate a sale I felt I was not going to purchase a new truck under decent terms. I decided to visit Empire Ford. and my whole experience changed. Initially I met with Tom Biffle and then Kevin Bancroft and immediately I felt they were more interested in providing me with a vehicle I truly wanted and being within my means. After surveying their inventory and others in their network, Kevin brought a specific vehicle to my attention that he had previously ordered and was coming in within a few days. Well that vehicle now resides in my driveway and I could not be more pleased.I could go on and on about the positive experience with Empire and their employees but I'll just try to summarize it this way....Friendly, Passionate to the Customer and a desire to make you feel like one of the Family" THANKS EMPIRE More

by menincars Verified Customer Verified Customer

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A Good Experience I went in to the dealership to test drive a vehicle but found it wasn't there. I was immediately put into another vehicle but I couldn't afford the f I went in to the dealership to test drive a vehicle but found it wasn't there. I was immediately put into another vehicle but I couldn't afford the financing. Zack put me into another vehicle and this time I was able to take the car home that night. Everyone was very friendly and courteous. It was a full day, but worth it. I am very happy with the vehicle. More

by BRUCELACKEY714 Verified Customer Verified Customer

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Friendly service. An hassle I recently leased a 2019 Ford Explorer XLT with the 202 package. The head salesman and finance office were very helpful and professional. They were I recently leased a 2019 Ford Explorer XLT with the 202 package. The head salesman and finance office were very helpful and professional. They were conscientious of the value of our time. They found a car, that wa not available on their lot, in a matter of minutes that met all our needs. A quick test drive of a similar car and the deal was on its way. Finance options were discuss with no pressre. An excellent group to work with More

by JIMLACROIX21 Verified Customer Verified Customer

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mde it happen with no games Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy. More

by JW Verified Customer Verified Customer

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Skeptical in New Bedford I personally and professionally have been dealing with this Ford location for over 20 years. When I heard that there would be a change in ownership, I personally and professionally have been dealing with this Ford location for over 20 years. When I heard that there would be a change in ownership, I was Skeptical. Change is uncomfortable. Needless to say, when I went in for service on my car, my skepticism was extinguished. There were still some familiar faces there to welcome me and I met some great new people. The service was excellent and thorough. A few weeks later I went back to purchase a new vehicle. It was refreshing to experience a sales staff working as a team. Sometimes... change can be good. Thank you to everyone at Empire Ford of New Bedford for leveling up and taking really good care of me. #Fordgirlforlife. More

by FordGirl Verified Customer Verified Customer

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Awesome!!! Great experience. Josue was very friendly & helpful. He went above expectations. Treated you like family. I will definitely be coming back to Empire F Great experience. Josue was very friendly & helpful. He went above expectations. Treated you like family. I will definitely be coming back to Empire Ford on future vehicles. Joe More

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Treat You Like Family We went to Empire looking for cars for our 2 kids. Left with one for me too. Then sent my mother in law; she bought one also. Everyone there was so ni We went to Empire looking for cars for our 2 kids. Left with one for me too. Then sent my mother in law; she bought one also. Everyone there was so nice and friendly.....Josue our salesman, Kevin and Tyler, they made the process quite easy. We will absolutely recommend Empire to anyone looking for a car. The Service Dept is also outstanding. Looking forward to my first The Works at Empire. More

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