Kevin Conley | Page 3

Had a great experience buying my Hyundai. LaMar was a pleasure to work with. He took the time to go through the different features of my vehicle. Thank you for the great customer service! LaMar was a pleasure to work with. He took the time to go through the different features of my vehicle. Thank you for the great customer service! More

Helpful 0

Report | Print

Amazing follow through, great customer service, and reasonable. Made the whole process easy and enjoyable. Would come back again 100% reasonable. Made the whole process easy and enjoyable. Would come back again 100% More

Helpful 0

Report | Print

Catherine went above and beyond for us during purchasing our Escape. She made the financing go by easy peasy and I would recommend her to anyone. Kevin and Mike helped out a lot. Only issue was when we aske our Escape. She made the financing go by easy peasy and I would recommend her to anyone. Kevin and Mike helped out a lot. Only issue was when we asked questions Lamar (our sales rep) answer was I don’t know. Didn’t go and ask someone the answer. More

Helpful 0

Report | Print

Kevin was wonderful and great at explaining everything I needed to know to make this experience easy. I would highly recommend! needed to know to make this experience easy. I would highly recommend! More

Helpful 0

Report | Print

Kevin Reid was extremely helpful in helping us acquire our new Palisades and we enjoyed working with him. He’s helped us get acquainted with the new technology and made all The paperwork not as big a cho our new Palisades and we enjoyed working with him. He’s helped us get acquainted with the new technology and made all The paperwork not as big a chore as it usually is when buying a car! More

Helpful 0

Report | Print

LaMar and Kevin did a wonderful job at helping me get into a bigger vehicle for my growing family! I appreciate them working with me and my needs and getting my payment to where it needs to be. I will de into a bigger vehicle for my growing family! I appreciate them working with me and my needs and getting my payment to where it needs to be. I will definitely be back in the future. More

Helpful 0

Report | Print

Kevin and Lamar were fantastic, they helped me look for my ideal car, and answered all my questions. And Kevin went above and beyond helping me return my rental. Great service all around. my ideal car, and answered all my questions. And Kevin went above and beyond helping me return my rental. Great service all around. More

Helpful 0

Report | Print

I purchased a new Genesis GV70 on Dec 27, 2021. In the current market, I was happy that there was no additional markup over MSRP. I also received a reasonable offer for my trade. I had asked if they had current market, I was happy that there was no additional markup over MSRP. I also received a reasonable offer for my trade. I had asked if they had a GV80 and told them I would prefer that model. They said no. With the availability of new vehicles, I decided to purchase the GV70 since it was close to what I had wanted. I concede that it was my decision and I was not pressured. When signing the paperwork, there was a form that said a 7 day exchange period. While waiting for the GV70 to be prepared, I told the sales manager if they get a GV80 in that period, I would be more than happy to utilize that exchange offer. He said, OK and would let me know if one came in. I left with the vehicle around 5pm. I returned to Hall the next morning to ask some questions on setting up various features as no owner's manual was included with the car. I told the salesman to not forget to let me know if a GV80 was available in the exchange period. He then said, our other Hall Genesis dealer might have one, let's check. And... of course, they did. I am fairly upset that this information was not provided before I bought the GV70. I had learned that Hall Newport News would no longer be a Genesis dealer in 4 days and would have had to send any new Genesis in stock to another dealer. Losing the sale. It is my suspicion that even though I expressed many times I would prefer a larger GV80, they neglected to provide the information that another Hall dealer may have one available so they could sell the GV70 in stock before having to transfer it. During the sale and while waiting for paperwork or other items, the salesman would take phone calls or just get up and leave to talk with other salespeople or customers without a word to me. I found to be unprofessional. At least excuse yourself. With my trade in, after all fees, vehicle price, etc. they owe me over $10K. I asked then how they would get this to me. The salesman admitted, he had no idea. I texted again today, a week later, in what form and when I should expect the owed balance... no response. Same result with when I can expect an owner's manual. Prior to the sale, I pointed out a few small, light scratches on the rear bumper. I was told that their paint tech was not available and would be in Thurs of last week and I would be contacted to bring the vehicle in... still have not heard from them. During paperwork signing, the "we owe" form stated something to the effect of "repair scratches on bumper". I looked today for that form in the folder they gave me at end of sale and realized I was not provided a copy. I assume they will still honor but wonder why it was not included. *** I tried to submit this survey but must select whether or not I would recommend this dealership. I left it blank because I am on the fence. A reasonable trade value was given, no markup on GV70 (possibly because they had to sell it in 4 days). Although, I had attempted to order a GT500 from Hall Ford the week prior but they would not allow an order without a $10K markup over MSRP. So, I assume the various Hall dealers are putting markups on all vehicles that they are not on a time crunch to sell. I will put not recommend for now but may change it if ever contacted for explanation on neglecting to inform of GV80 availability, when and how I will receive balance owed, owner's manual, and bumper repair. More

Helpful 0

Report | Print

These guys worked very hard to get this deal done for me. 12 1/2 hours over three days at the dealership but it looks like we got it done. 12 1/2 hours over three days at the dealership but it looks like we got it done. More

Helpful 0

Report | Print

Everyone at Hall Hyundai was awesome! I came in looking for something in a difficult market and they helped me find exactly what I was looking for, no pressure. I will definitely be back for my next car. for something in a difficult market and they helped me find exactly what I was looking for, no pressure. I will definitely be back for my next car. More

Helpful 0

Report | Print