Kevin Cook | Page 8

Got everything I wanted and nothing I didn’t ! Process was quick and painless from the minute I drove on the lot. Everyone at the dealership we interacted with was approachable and knowledgeable. Process was quick and painless from the minute I drove on the lot. Everyone at the dealership we interacted with was approachable and knowledgeable. Will be returning to Scott for all of our family’s vehicles More

by AP Verified Customer Verified Customer

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The finance guy was very professional. Kevin the salesman was very on top of things and responded to our email inquiry quickly. Kevin the salesman was very on top of things and responded to our email inquiry quickly. More

by dryfuse Verified Customer Verified Customer

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This would be my number six brand new car first time a Volvo. We are very impressed with the service and how professional this dealership and the people that work there very pleased I will recommend them Volvo. We are very impressed with the service and how professional this dealership and the people that work there very pleased I will recommend them to anyone More

by HUDAMHATEM Verified Customer Verified Customer

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Good customer service but I did drop my car off the day before my appointment. Call the next day and they didn’t know they had it. before my appointment. Call the next day and they didn’t know they had it. More

by DCORWIN1 Verified Customer Verified Customer

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Very courteous staff and knowledgable in the porduct and serevices they offer. I was very pleased. serevices they offer. I was very pleased. More

by baynafshar Verified Customer Verified Customer

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Service was completed with no worries and the other concerns I had with remote working correctly was addressed and it seems the problem was corrected. concerns I had with remote working correctly was addressed and it seems the problem was corrected. More

by ROADWELDER Verified Customer Verified Customer

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Very helpful and very friendly would go back for my next vehicle would recommend anyone vehicle would recommend anyone More

by qbeck8849 Verified Customer Verified Customer

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Communication was great and car was done when promised. One of Northwest Ohio's finest Dealerships! One of Northwest Ohio's finest Dealerships! More

by rschinharl Verified Customer Verified Customer

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Ill try to keep this as brief as possible. Not a good experience. -Found a vehicle we liked online. -Selected the link to say we were interested -They sent us an offer that was guaranteed Not a good experience. -Found a vehicle we liked online. -Selected the link to say we were interested -They sent us an offer that was guaranteed for 7 day. -It was a 1.5 hour drive for us to get there. We tried to go test drive the car/purchase it the next day. -However now the car was unavailable due to waiting on a part. -A couple days later: Now it was unavailable because it needed some scuffs fixed on the bumper. -The price on the website for the vehicle was raised about $2000 -A day later, now it was unavailable because they decided to replace the bumper instead of fix it. -I called to say that we needed to come do the paperwork because our price guarantee was about to expire. He said not to worry, they would honor the price, just send him the email that had the offer. He was then off the next 1-2 days and didn't get back to me until after the guarantee expired, just to tell me they wouldn't accept the offer now. -I still liked/wanted the vehicle (for some reason). I told them I had a trade-in, and he asked me to send him pictures. I clicked on the link on THEIR website to value my trade-in and it came back with a range of $6500-$8500. He came back with an offer of $4000-$5000. -I obviously said no thanks -Very shady business practices, stringing us along long enough for the guarantee to expire, and then offering barely more than half of what our trade-in was worth. More

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Kevin Cook was very helpful with narrowing down which vehicle would suit our needs and budget. Chris was very helpful walking us through all the paperwork to buy our car vehicle would suit our needs and budget. Chris was very helpful walking us through all the paperwork to buy our car More

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