Kevin Costello | Page 8

Exceptional customer service! Caleb helped me tremendously with my new car purchase and I just wanted to say that I am thankful for him! Caleb helped me tremendously with my new car purchase and I just wanted to say that I am thankful for him! More

by ljuniewic Verified Customer Verified Customer

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Ali Fawaz and his manager and finance manager were fantastic. I highly recommend this staff and dealer. fantastic. I highly recommend this staff and dealer. More

by GARNER.BRIAN Verified Customer Verified Customer

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Very interesting experience. Good people. All the best. Controlled chaos. I am to old to say anything else. Good people. All the best. Controlled chaos. I am to old to say anything else. More

by Archie Verified Customer Verified Customer

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The staff was very helpful and got everything done in a timely manner, also checked up the very next day timely manner, also checked up the very next day More

by temploperdido Verified Customer Verified Customer

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Typical bait and switch. Finance team is not customer friendly. Just trying to make money Finance team is not customer friendly. Just trying to make money More

by DrJNThompson001 Verified Customer Verified Customer

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My experience with this dealership was by far the worse I have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was a have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was an issue during the test drive that Reda tried to dismiss. Then, we agreed on a price with Reda and Denny tried to raised it by adding $900 dollars while I was signing, I was ready to leave, but Azam helped saved the deal. Denny told Joe I didn't accept the deal and left, which was not true, I was still there, so Joe left without even checking to see I was still there, I was left there for over an hour, dealership had already close and almost everyone was gone, I found Ali, he found out that the truck I just purchased and paid in full was locked in service and he didn't have access to it, very bad since I traveled over an hour to get to this dealer. Where they planning on closing leaving us locked inside without telling us??? 05/11/2024, I contacted Kevin, he pretended he didn't know then he admit he did and said the car was getting an inspection before they would deliver to me at no extra cost but that didn't happened. 05/12/2024, no answers, they're still holding my truck hostage for no reason and without my consent. 05/13/2024, since I was told my truck was locked in the service dept, I contacted them, they said they didn't have it, Kevin later said that it was supposedly there just in a different area and was being inspected, but supposedly it was being inspected two days earlier??? 05/14/2024, day 4 without my truck, Kevin didn't answered so i called and talked to Joe, asked him why he left on Friday without saying anything to me, he said because Denny had told him I left, that was a lie. I contacted a lawyer who told me that since I have not taken possession of the truck I could cancel the deal and must get a full refund. I contacted my insurance contact to tell them about all the issues, and since they cashed my check I also contacted my bank and explained all the issues, they said they have notated my account and if I decide to cancel the deal they would help me dispute the charge. I texted Kevin my conversation with the lawyer and told him the truck will need to be delivered to my house no later than Wednesday. 05/15/2024, my truck was finally delivered to my house, without being detailed, I also asked for copy of the inspection that supposedly took 4 days to get done and off course he didn't have it, he promised to email it to me but never did, of course not, because it was never done, there's no record of it, the last record of an inspection reported to Mopar was done on 05/08/2024, before I purchased the truck, therefore they hold my truck hostage for 4 days without a valid reason and lied about so many things, I would never trust them again. I even sent a message to the GM on 05/11/2024 and never received any answer from him. I cannot recommend this dealership. 05/20/2024, I thought my issues with this dealership were finally over but the title was supposed to be electronic but is showing "paper" at the DMV, also, I still haven't received my new registration for the tag transfer, they didn't printed one while I was there, even though I had just renewed my prior tag for 2 years & even showed Azam the sticker with expiration date of 03-2026, per the DMV, this truck is heavier & the tag can only be renewed for one year, always in Dec, the dealership was supposed to print a new registration with a new sticker showing expiration date of 12-2024, they didn't. I spoke with manager Kyle, he email me copy of the registration and mail an original so I can get the sticker with the new expiration date, he also change the title to electronic. I'm grateful for Kyle's help but hope this is my last issue. More

by DnDogs Verified Customer Verified Customer

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Kevin did a fantastic job. Danny on the sales team was also super accommodating. Thank you. Danny on the sales team was also super accommodating. Thank you. More

by carter.nic Verified Customer Verified Customer

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Provided Excellent customer service and made us feel good about receiving the best possible deal. about receiving the best possible deal. More

by bwmoonlightsurf Verified Customer Verified Customer

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Great price not high pressure very happy top trade in I will go back they called to make sure I was happy will go back they called to make sure I was happy More

by JPAXTON2514 Verified Customer Verified Customer

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Everyone was so helpful and informative. They explained things in detail for us and we did not feel pressured to make a decision. They explained things in detail for us and we did not feel pressured to make a decision. More

by arianna1.curry Verified Customer Verified Customer

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