Kevin Eng

Sierra Honda responded

Thank you for sharing your experience. We’re thrilled to hear Kevin Eng provided outstanding customer service and handled everything with professionalism and patience. We appreciate your kind recommendation and look forward to assisting you again.

Sierra Honda responded

We truly appreciate you sharing your experience. Thank you for recognizing Kevin for his honesty, clear communication, and genuine care for his clients. Feedback like this means a great deal to our team.

Sierra Honda responded

TCastillo, Thank you for your thoughtful comments about Kevin and our team! It means a lot to hear that you felt treated like family and kept informed throughout your visit. If your star rating was selected by mistake, you’re welcome to update it and we’d truly appreciate it. Either way, thank you for sharing your experience!

Sierra Honda responded

Vivian, We're thrilled that your experience exceeded expectations and was the best service you've had at Sierra Honda! That really means a lot to us, and we can't wait to see you again. We did notice the 1-star rating alongside your great comments, it looks like there might have been a mix-up when you posted. If you're able to update it, we'd really appreciate it! Thanks again for the wonderful feedback!

Sierra Honda responded

CBK, Kevin will be happy to hear your kind words. We’re glad he made your experience easy, informative, and enjoyable.

Sierra Honda responded

Thank you for your continued loyalty since 2000! We truly appreciate your long-standing trust in Sierra Honda and are grateful for the opportunity to provide you with great service over the years. We look forward to seeing you again on your next visit.

Sierra Honda responded

Ernie, Thank you for bringing this to our attention, and we sincerely apologize for any miscommunication during your visit. This is certainly not the experience we want for our customers. We would appreciate the opportunity to review what happened and address your concerns directly. Please reach out to our Service Manager, Kelvin Li, so we can discuss this further and work toward a resolution. Kelvin Li Service Manager (626)739-2200 kli@sierracars.com

Sierra Honda responded

We’re so glad to hear your service advisor was efficient, courteous, and took the time to clearly explain your services. We appreciate your business and look forward to assisting you again.

Sierra Honda responded

Malaika, Billy Tam consistently demonstrates the dedication and above-and-beyond care that we expect from every member of our service team, and we are truly honored that he and the team have played such an important role in maintaining your vehicle's reliability and your independence. Your kind words have been shared directly with Billy and our management team. We sincerely appreciate your trust and look forward to continuing to serve you for many years and many happy miles ahead.

Sierra Honda responded

Ronay, We're so glad Kevin Eng has given you excellent customer service on both visits! His professionalism and commitment to making sure you leave happy really shine through, and we're thrilled he's delivered twice in a row. Thanks for coming back to us and for trusting Kevin and our team. We appreciate your business and can't wait to help you again in the future!