Kevin Gilbert | Page 4

Poor Experience in every aspect! Shady, untrustworthy, deceiving, and immature are words to describe the crappy experience I had with Ourisman Dealership. Don't waste your time there Shady, untrustworthy, deceiving, and immature are words to describe the crappy experience I had with Ourisman Dealership. Don't waste your time there, as you will only be disappointed!!! Please see my descriptive experience on Yelp! More

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Great experience! Great place to buy car, Karen was great from the beginning, very helpful from the start to make it an easy process for me to be able to buy my truck. Great place to buy car, Karen was great from the beginning, very helpful from the start to make it an easy process for me to be able to buy my truck. Everything at the dealership, from start to finish, went easy, smooth and felt they were very honest with me. I would definitely recommend buying car her! More

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Great buying experience! This was the least stressful buying experience I've ever had. They had a great selection of Jeep's to choose from which is why I chose to shop here. F This was the least stressful buying experience I've ever had. They had a great selection of Jeep's to choose from which is why I chose to shop here. From the saleswoman to the finance gentleman. They made this usual stressful process seamless. I never felt pressured or rushed to choose a vehicle. I am thankful to everyone there for the service I received!! More

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First timer As a first time car buyer, I was extremely nervous about the whole process. I began looking for cars online months ago, but was recently ready to make As a first time car buyer, I was extremely nervous about the whole process. I began looking for cars online months ago, but was recently ready to make the big purchase. I knew that I wanted a new/used 4-door soft top Jeep Wrangler, but otherwise I had no idea about the whole car buying experience or any of the features Jeeps had to offer. I originally went to Ourisman Chrysler Jeep Dodge Ram of Bowie. There staff was extremely helpful. I was able to look at multiple Jeeps, as well as test drive a few. I had pretty much all of my questions answered. I decided that an unlimtied JK S package was what I wanted, in either white or black. The only downfall was that the Bowie location didn't have any Jeeps that were exactly what I wanted. However, they recommended I look at the Clarksville branch. As soon as I got home, I got online to search their inventory and immediately found "the one." It was perfect, had every quality I wanted, was a 2018 model , and was in my price range. I sent an email saying that I was interested in this Jeep, and almost immediately got a response from Ralph Bowen. He worked with my schedule (I'm a night shift nurse) to find a good time to come out and see the vehicle. He gave me all the package details, a price, and offered support in every way I needed. He emailed me a few times before the time we had scheduled to meet, just to clarifiy that it was still a good time for me, which I thought was so thoughtful. When I got to the dealership, I was warmly greeted and immediately taken to see the Jeep. It was perfect. It had everything I wanted, and the test drive comfirmed that it was the car for me. Once we got back to the dealership, I sat down with Matthew Moon, who was probably the most helpful person in this whole experience. I had so many questions, and I felt like I kept going back and forth. I was very nervous and stressed, but he made me feel so much more comfortable. Every question I had was answered. When I decided to buy the Jeep, the paperwork was so quick and easy. I had imagined that it would be extremely long and drawn out, but it was not like that at all. Afterwards, my folder was handed off to Kevin Gilbert, the finance manager. This part made me so scared. This was my first time buying a car, and with being young and just having decent credit, I was terrified of not being approved. Within 15 minutes, he came back to get me and was alright, lets finalize this paperwork. I was like wait a minutes I got the loan?? He made me feel silly for even worrying about it in the first place. We went over all the information on gap insurance and payments etc, and finished up the paperwork in no time. It didn't feel real, that I was actually buying my dream car. I came into the dealership with so much anxiety, but it was so much more easy than I thought it would be. If I knew buying a car would be this simple, I would have bought it months ago when I first started looking. Everyone gave me their information, and told me to call if I every needed anything at all. I can't thank everyone at Oursiman of Clarksville enough for being so kind and patient with me. It was the best experience I could have asked for. More

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Great Service I had a safety recall. Needed oil change and tire rotation, and a car wash. All the work was accomplished very efficiently and in a timely fashion. To I had a safety recall. Needed oil change and tire rotation, and a car wash. All the work was accomplished very efficiently and in a timely fashion. Total time was 1 hour and 10 minutes. Kudos to Steve Ritter who arranged all the service. Also talked to Kevin Gilbert who answered all my questions on my service plan and my vehicle warranty. More

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Attentive Service Well trained and organized dealer - always have had a pleasant experience. I purchased my Wrangler here about a year ago and have had it in for servi Well trained and organized dealer - always have had a pleasant experience. I purchased my Wrangler here about a year ago and have had it in for service several times. More

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Excellent Service I recently purchased a new Jeep and was very happy with the service. Ace did an awesome job helping me purchase my Jeep. He listened to what I was loo I recently purchased a new Jeep and was very happy with the service. Ace did an awesome job helping me purchase my Jeep. He listened to what I was looking for and found my Jeep. Kevin in finance also gave great service. He kept me involved during the whole process. More

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