Kevin Gilbert

Extremely professional - had the parts which were needed, scheduled the service and got it done on time. scheduled the service and got it done on time. More

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Josh was great! Quick and Easy. Answered my questions promptly. Test drive, negotiation, financing, and drive away in less then 2 hours! promptly. Test drive, negotiation, financing, and drive away in less then 2 hours! More

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Couple months ago I bought a 2021 Ram truck. Today cops pulled me over and gave me a ticket because of there poor service and fault. Stickers on the truck is 14000 lb but they registered the title and regi pulled me over and gave me a ticket because of there poor service and fault. Stickers on the truck is 14000 lb but they registered the title and registration in 10000 lb, WHY???? Now because of you guys I have to pay the ticket and clean up your mess. IS THIS HOW YOU SERVE YPUR CUSTOMERS? More

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Ourisman CJDR is the absolute best experience at a vehicle dealership I have ever had by far thanks to my salesman Andrew Thomas and Kevin Gilbert in finance. I would like to especially thank Andrew f vehicle dealership I have ever had by far thanks to my salesman Andrew Thomas and Kevin Gilbert in finance. I would like to especially thank Andrew for putting in all of the extra leg work it took for me to get my 2021 Jeep Wrangler Unlimited Rubicon as it was an out of state deal. I would without a doubt give Andrew and this entire dealership a 10/10 rating with my overall experience. Highly recommend this dealership. It’s why I flew all the way from Knoxville TN for my purchase. More

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Received excellent service from this dealership and have received wonderful vehicle service for years worked with Michael Forte and Kevin in Finance department helped us immensely received wonderful vehicle service for years worked with Michael Forte and Kevin in Finance department helped us immensely More

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Their inventory is impressive with great pricing and their team is incredibly knowledgeable. Nakia Spencer has been awesome through the whole buying process. Overall a really great experience. their team is incredibly knowledgeable. Nakia Spencer has been awesome through the whole buying process. Overall a really great experience. More

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Absolutely Loved my experience with John at Ourisman Jeep! He was knowledgeable, friendly, and extremely helpful! I got the exact vehicle I wanted at the right price. I would definitely recommend Ouri Jeep! He was knowledgeable, friendly, and extremely helpful! I got the exact vehicle I wanted at the right price. I would definitely recommend Ourisman and John to all my friends and family! They have earned a life long customer! More

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Great experience at Ourisman! We had a very pleasant experience with Andrew, “Kevin from finance”, Danny and Jacob and came off the lot with a new Jeep Willy’s!! experience with Andrew, “Kevin from finance”, Danny and Jacob and came off the lot with a new Jeep Willy’s!! More

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Easy, Relaxed, Low-Pressure I worked with Nakia Spencer over two weeks. The first week, I stopped by, test drove some different Jeep models, and gave him my phone number, in I worked with Nakia Spencer over two weeks. The first week, I stopped by, test drove some different Jeep models, and gave him my phone number, in case he found anything fitting my interests. He was great about NOT spamming me with calls or texts. (I had told him I was inundated with calls/texts/emails from other dealerships.) The second week (Memorial Day), I came by early, without an appointment. Spencer recognized me and was great about setting me up for a few different test drives to narrow down what I wanted. We hashed out the details without any pressure. I had to leave around lunch time, but told him I'd be back in the afternoon to wrap up everything. During that time, my application for financing was run and approved. Spencer was very communicative via text. He kept me updated when the vehicle matching the VIN we discussed became unavailable due to quick sales at other Ourisman dealership locations. This happened a few times throughout the day. Luckily, Ourisman had a large enough stock of the model and trim with the options I wanted that Spencer was able to find equivalent Jeeps for me at the same cost. In the afternoon, Spencer texted me to let me know that my Jeep was at the dealership and ready for final paperwork. We worked out the rest of the details at his desk. Sales Manager Arbi Ghazarian also stopped by throughout the day and was very helpful. Finance paperwork was handled by Kevin Gilbert, who was excellent to work with. The overall car buying experience at Ourisman was great. I'm very happy with how the day went, and I love my new Jeep! More

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It was walk-in 1st oil change. Waited for 1-1/2 hour, may be current covid-19 shut down and short of staff, though, there were not that many customers. To avoid long waiting, I would prefer an appointment. be current covid-19 shut down and short of staff, though, there were not that many customers. To avoid long waiting, I would prefer an appointment. I bought gold plan for service and extended warranty, still end up paying $25 for vacuuming inside car. More

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