Kevin Hubert | Page 107

Excellent Service Nice waiting area. Very courteous service. Did what I asked them to do, didn't try to push something I did not need yet. Very nice and helpful. Nice waiting area. Very courteous service. Did what I asked them to do, didn't try to push something I did not need yet. Very nice and helpful. More

by nathanreyes1969 Verified Customer Verified Customer

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Surprised with last service I was able to clearly describe two problems I am having 1) unusual noise coming from front suspension area, and 2) loud "breaking" noise after letting I was able to clearly describe two problems I am having 1) unusual noise coming from front suspension area, and 2) loud "breaking" noise after letting the car sit overnight or a workday after a car wash. For item 1, I was told this noise is normal. Well, I just did some research and it appears there are several things that could cause this noise. A lot of Golf R owners reported the same exact symptom I did and many, if not all, have had their problems fixed. I am happy to provide the research I did, as I want to get any repairs done while the car is under warranty. For item 2, my Customer Agent very clearly documented how I was able to replicated this problem but I was told they did not follow the same process, therefore they were not able to replicate the problem. I feel like this time was wasted, and now I have to bring it in again because both problems are still there. I hope there is someone there who will be able to confirm and fix these problems. I have been going here since 1995 and have been very happy, so this is hard for me to write this. Thank you, Bryan More

by BRYANJBOUDREAUX Verified Customer Verified Customer

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Good location, nice amenities, quick service, friendly staff. New wiper blades were suggested and I agreed. I thought it would have been a nice personal touch to wash the windshield. Kevin was exce staff. New wiper blades were suggested and I agreed. I thought it would have been a nice personal touch to wash the windshield. Kevin was excellent in keeping me informed with the progress of the work being done. Thanks More

by lanelady2003 Verified Customer Verified Customer

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This was my first visit to the service center, after the Hilltop VW center closed. I think the process was efficient, but the service entrance could have been more clear as where to enter. My service adviso Hilltop VW center closed. I think the process was efficient, but the service entrance could have been more clear as where to enter. My service advisor recognized me from my telephone call, and was able to get me checked in quickly. He even recommended a local place to get breakfast ( it was se early). I got a call a few hours later, and was able to get me car. Super easy. More

by TERRYMLEAKE Verified Customer Verified Customer

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Thank you so much Dirito VW for helping me fix my car when I was in a real bind late in a Friday. Called them up, part was in stock, and they had it installed two hours later. Thanks to Kevin and team, I when I was in a real bind late in a Friday. Called them up, part was in stock, and they had it installed two hours later. Thanks to Kevin and team, I was back in time to pick up my boy from basketball practice like nothing happened! Gracias! More

by ANGELA.MARINO Verified Customer Verified Customer

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Great Service I have worked with Kevin Hubert for nearly 10 years and he has always been helpful. The car is ready when promised. The estimate has always been accu I have worked with Kevin Hubert for nearly 10 years and he has always been helpful. The car is ready when promised. The estimate has always been accurate. Kevin explains options and is never pushy. More

by margykane Verified Customer Verified Customer

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No because 1. I am taking the car back for the same No because 1. I am taking the car back for the same issue 3 days after picking it up and 1000 dollars later 2. Told me it would take 2 days so they No because 1. I am taking the car back for the same issue 3 days after picking it up and 1000 dollars later 2. Told me it would take 2 days so they didnt provide a rental took 4 days 3. Condesending mansplaining when i asked why it was taking longee. And still better than oakland vw... you shoukd hure me to train your peeps in customer service More

by KIVI08 Verified Customer Verified Customer

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Dirito Brothers always provided TOP CLASS Service I would like to express my gratitude and 100% satisfaction from the service and support I have received in the last decade consistently while always a I would like to express my gratitude and 100% satisfaction from the service and support I have received in the last decade consistently while always achieving better ways to service and support. My account manager Mr.Kevin Hubert has always made sure that all the service points are being taken care of as well as many being initiated by himself. Five Star Satisfaction !!!!! Bruce Khavar Chairman & CEO Cyber Advanced Technology, Inc. More

by BRUCE1542 Verified Customer Verified Customer

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Quick, efficient, and great service! Kevin was great! Extremely easy to communicate with, explained what needed to be done, and got everything wrapped up efficiently! Dropped off the car Kevin was great! Extremely easy to communicate with, explained what needed to be done, and got everything wrapped up efficiently! Dropped off the car in the morning before work, got a Lift to the office, came back at the end of the day and my car was ready. Thanks, guys! More

by CLINFOOT03 Verified Customer Verified Customer

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Kevin is busy dealing with clients waiting for car service. He is also present at his desk and asks what needs to be done to our vehicles. He is helpful and points us in the right direction! service. He is also present at his desk and asks what needs to be done to our vehicles. He is helpful and points us in the right direction! More

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