Kevin Hubert | Page 112

20k Service Made an appointment for a 20k service. When i arrived, i was immediately greeted, checked in, and introduced to my service provider Kevin. Kevin expla Made an appointment for a 20k service. When i arrived, i was immediately greeted, checked in, and introduced to my service provider Kevin. Kevin explained everything that was to be done. He was quick, thorough, and polite. He made sure all my questions were answered and got me a ride home. As soon as my vehicle was ready, he let me know and had my car waiting when i arrived. More

by marquardt.michael Verified Customer Verified Customer

Report | Print

Excellent job Great location Friendly employees Sitting area very cozy The best employee is Kevin His very helpful his doing excellent job Hi takers customer and ca Great location Friendly employees Sitting area very cozy The best employee is Kevin His very helpful his doing excellent job Hi takers customer and cars 10+ More

by KRYSIATULIK Verified Customer Verified Customer

Report | Print

Great Service! Kevin Hubert is always a pleasure to work with, so was Shannon Sousa, who helped to set up the appointment. Not sure who did the actual work on my ca Kevin Hubert is always a pleasure to work with, so was Shannon Sousa, who helped to set up the appointment. Not sure who did the actual work on my car but they did a great job. Service was great, and timely. More

by PGSETO Verified Customer Verified Customer

Report | Print

I have been a Volswagen Driver for more than 30 + years The last two Volkswagen I bought at your location. Service has always been great. But i totally rely on Kevin Hubert's experience. Even if things do The last two Volkswagen I bought at your location. Service has always been great. But i totally rely on Kevin Hubert's experience. Even if things dont always run smoothly, Kevin makes sure "things work out well" Kevin Hubert is the perfect Volkswagen Representative. And I hope you treat him well. He is always calm ( I am not,) friendly, explains what needs to be done More

by RosaCaldwell Verified Customer Verified Customer

Report | Print

Recurrent issue, Couldn't get it fixed, still an issue.. I initially had a problem with EPC light coming on, and service engine light. I took my 120,000 mile 2003 Tiguan in to Shannon, who told me the intak I initially had a problem with EPC light coming on, and service engine light. I took my 120,000 mile 2003 Tiguan in to Shannon, who told me the intake manifold was bad. She did tell me it would be replaced under a service bulletin for free, so that was good. All OK when I got the vehicle back. A month later, another issue appeared, and I needed a new battery and cable. That was about $500. Dorito did the work. All OK when I got the car back. Several days later, the EPC light came back on, and the car went into limp mode. I was told I needed a new throttle body, for $1000 or so. I had the throttle body replaced at another shop, Callaco Auto Repair in Martinez. All OK when I got the car back. Then a month later, the EPC light returned, and went back into limp mode. Kevin told me they spoke with the factory, and due to the conditions seen, I was told I needed to replace the engine wiring harness, for $1500. Dorito replaced the wiring harness. All OK when I got the car back. Then, a week or so later, the check engine light came back on. I was told by Kevin I needed to replace the turbocharger, for $2000. I have not done this yet. Kevin and Shannon have both been very nice, and professional, but I can't keep putting $1000s of dollars into the car without some permanent resolution. It seems we are just swapping parts in the hope that one of the parts eventually will correct the problem. I know you want only glowing reviews, but no one seems to be able to say "we will get this fixed, or it won't cost you any more from here on." More

by warren.harris Verified Customer Verified Customer

Report | Print

Courteous, Friendly and Trustworthy I have been bringing my VW Beetle here for it’s service for 6 years and have always been completely satisfied with the quality of the work done. I have been bringing my VW Beetle here for it’s service for 6 years and have always been completely satisfied with the quality of the work done. All of the service staff have been extremely courteous and helpful each time as well. The waiting area is quite nice and has ample seating for multiple people. A shuttle is provided though I have not personally used the service. Their location has easy access and is in walking distance to downtown Walnut Creek. The cost for maintenance service can sometimes get a little pricey depending on what the mileage service needed requirements are but I have not compared prices with other places to determine if they are in line with all other service centers in this respect. More

by IMKNECHTED2 Verified Customer Verified Customer

Report | Print

trust your service center? Dirito's: Friendly, efficient and delivered as promised. All my service comes from here, as the peace of mind, of a safe and reliable car, is just Dirito's: Friendly, efficient and delivered as promised. All my service comes from here, as the peace of mind, of a safe and reliable car, is just to important to " take chances. If your children drive: get your car serviced here! More

by nmassa Verified Customer Verified Customer

Report | Print

Honest Service Kevin was very honest, direct and fair in his recommendations. Timely service and nice environment if you need to wait. Fair pricing for all services. Kevin was very honest, direct and fair in his recommendations. Timely service and nice environment if you need to wait. Fair pricing for all services. More

by CSCHLATT Verified Customer Verified Customer

Report | Print

Excellent Timing Had car to dealer around 7:15 AM and was out by 9 ! Fantastic Turn Around ! Great and efficient Service! Very attentive and hospitable staff ! Had car to dealer around 7:15 AM and was out by 9 ! Fantastic Turn Around ! Great and efficient Service! Very attentive and hospitable staff ! More

by frhoward1 Verified Customer Verified Customer

Report | Print

Complete satisfaction. Bought my new car in for a couple of warranty issues and they were corrected to my satisfaction. I was even given a complementary rental since my car Bought my new car in for a couple of warranty issues and they were corrected to my satisfaction. I was even given a complementary rental since my car had to be kept overnight. This is my third new VW from Dirito and I have always been happy with the sales and service. I will continue to bring my car here. More

by Russ65 Verified Customer Verified Customer

Report | Print