Kevin Hughes | Page 2

Misrepresentation of services, rushed to sell a car, among other packages, lied about the maintenance. Sent a co worker there to buy a vehicle and she did, and is also having issues. Disappointed! among other packages, lied about the maintenance. Sent a co worker there to buy a vehicle and she did, and is also having issues. Disappointed! More

Print

Always perform whatever I need to my vehicle and also keep me up to date on any schedule maintenance that may be required to keep my vehicle in great shape. All work has been done quickly and without any keep me up to date on any schedule maintenance that may be required to keep my vehicle in great shape. All work has been done quickly and without any problems. Also booking my appointments on line is so easy. More

Print

Jordan Jones was Super! Helpful but not pushy. Thoughtful and interested.Best car buying experience ever! Helpful but not pushy. Thoughtful and interested.Best car buying experience ever! More

by LHOLLIFI Verified Customer Verified Customer

Print

Thanks again for a great service. I was in and out in a short period. Again always a pleasure going business there. Eric I was in and out in a short period. Again always a pleasure going business there. Eric More

by EHAD53 Verified Customer Verified Customer

Print

He was very informative and made sure we new exactly what was going on. Very nice and made sure to keep us updated while we were there. was going on. Very nice and made sure to keep us updated while we were there. More

by AEDWARDS1987 Verified Customer Verified Customer

Print

My experience with Jerry Hunt Supercenter of Salisbury was not a pleasant one........ until the redemptive values of Hayden Hicks (Group President) & Brandon Padgette (Service Manager). My salesman was Jo was not a pleasant one........ until the redemptive values of Hayden Hicks (Group President) & Brandon Padgette (Service Manager). My salesman was Jonathan Branch, who I do not recommend working with. Long story short, the car I wanted was scheduled to be serviced, but Jonathan told me it was only the typical protocol stuff: new tires, oil change, testing battery & other functions, etc. I test drove it, paid for it, & was told it would be ready in two days. I received a call the day I was to p/u & was told the new axles just put in didn't fix the problem, & that they didn't know what was wrong & needed to troubleshoot. I was never told there was a problem & expressed my concern. I also had a rental car that was to be turned in, that was only covered by insurance through the turn in day. I asked Jonathan about the dealership covering the rental for longer. He had the audacity to tell me the dealership does not cover rentals, & that "it was determined there was an issue with the vehicle AFTER I purchased it", directly quoted. This was a complete lie! I was livid & horrified I had bought a lemon. My stepdad involved a lawyer, my family was so worried. I was finished dealing with Jonathan & thought a manager would care more about customer satisfaction. Boy, was I right! Hayden Hicks was kind, understanding, & values customer satisfaction. He covered the more than a week's additional rental car fees & made sure I was given daily communication of the car's status. Then, after I p/u the vehicle, I experienced poor battery issues. Jonathan showed me the pic of the battery testing "good" while being serviced at 97%, but he also referred me to Brandon from the service dept. Brandon clearly shared the same values as Hayden! He said their service dept was backed up, but he wanted this checked out ASAP. He wanted me to take it to a local shop for a full starter diagnostic, that would be paid for by the dealership. Even when I told the shop owner they should call the dealership to get payment over the phone, they were extremely apprehensive. But, I could hear the surprise in her voice when Brandon started to give payment info. In addition to the diagnostic, I ended up needing a new battery too, so the bill wasn't cheap. I & my family FINALLY felt relief that I had gotten a good vehicle, redeeming my confidence in JHS of Salisbury. Those two men are the only reason I'm giving 3 stars. I wish I'd been assigned a salesman from the get to, who cared more about customers than sales. I highly discourage anyone from working with Jonathan Branch. He will lie to your face to sell a car. Thank you to the excellent customer service efforts of Hayden & Brandon, & their dedication to customer satisfaction! More

by MINDYMEZZO77 Verified Customer Verified Customer

Print

Friendly customer service in service department. Kindly reminded me of future maintenance needs discounts. Very nice waiting area. Really appreciated the coffee bar. Kindly reminded me of future maintenance needs discounts. Very nice waiting area. Really appreciated the coffee bar. More

by halljones65 Verified Customer Verified Customer

Print

Very knowledgeable and a pleasure to interact with ! !!!!!! Kudos kudos to the entire team from Gavin in sales to finance gentleman to the amazing service team!!!! I have told all my friends & cowork !!!!!! Kudos kudos to the entire team from Gavin in sales to finance gentleman to the amazing service team!!!! I have told all my friends & coworkers how GREAT the Team is!!!! More

Print

Great communication, they were super attentive. The waiting are was quiet and peaceful. We were welcomed to the coffee machine and sat next to the charging station in the showroom. The waiting are was quiet and peaceful. We were welcomed to the coffee machine and sat next to the charging station in the showroom. More

by MEDTAPIA.101 Verified Customer Verified Customer

Print

All the employees between sales and service are pleasant and nice and have the customer at heart. This is the number 1 at least in the top three dealerships in Rowan County. I highly recommend this dealersh and nice and have the customer at heart. This is the number 1 at least in the top three dealerships in Rowan County. I highly recommend this dealership if you want quality and a true family experience. More

Print