Kevin Keon | Page 14

I would highly recommend this dealer! Oscar was my sales representative, he was amazing! I also received a great number of assistance from Kevin in finance! They both helped me find/ purchase the perfect ve representative, he was amazing! I also received a great number of assistance from Kevin in finance! They both helped me find/ purchase the perfect vehicle for me! Thank you so much Lexus of Sacramento!! More

by BRIDGETM1990 Verified Customer Verified Customer

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This is by far one of the best dealerships I’ve ever been to, everyone is always more than helpful to help me and go out of their way to satisfy with extra :) to, everyone is always more than helpful to help me and go out of their way to satisfy with extra :) More

by ROGI1795 Verified Customer Verified Customer

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Very friendly staff, no pressure from Robert. Robert spend time teaching me the technology. Robert followed up 2 days later with a phone call. I'm a very happy customer. spend time teaching me the technology. Robert followed up 2 days later with a phone call. I'm a very happy customer. More

by Maria Verified Customer Verified Customer

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The sales staff and process was VERY good and a great experience. Unfortunately the service side of the business does not track with the front of the house. Getting through to anyone via the phone system experience. Unfortunately the service side of the business does not track with the front of the house. Getting through to anyone via the phone system is a consistent nightmare - unable to reach anyone and endless hold cycles. When brought to managements attention the response was less then compelling and they seemed to have little interest in fixing the situation. Promised completion dates were also missed numerous times. I would purchase a car from Lexus but I would be concerned with the service situation. My expectation from Lexus was for a very high level of service, not what I've received. But, to be clear, the purchase process/staff/approach was outstanding and the used car program is the best in Northern California - you can not beat their used car pricing and condition of the cars. OUTSTANDING! Fix the service end and you'll have a home run. More

by MICHAEL.ONSTEAD Verified Customer Verified Customer

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Professional, knowledgeable and helpful staff assist with guiding your decision in purchasing a vehicle. As a previous RX 350 premium package owner (5yrs) I felt quite comfortable reviewing the used invento guiding your decision in purchasing a vehicle. As a previous RX 350 premium package owner (5yrs) I felt quite comfortable reviewing the used inventory and new 2021 units. Although I certainly enjoy and appreciate the fit, finish, and technical wizardry of the RX F sport model, the amenities included within the base unit is an impressive value. It is easy to look at a luxury package RX and want all the additional features contained within, but a careful review of a RX base unit defined for me the very core of Lexus’ commitment to luxury class style and safety. The decision to purchase at Sacramento Lexus was reached after engaging the services of Jerod Horch in sales. He set the tone for the final deal by providing all the information I requested and suggestions for additional review. It is all that I ask of a manufacturers representative but surprisingly I find it lacking in less trained personnel. Fine experience great staff. More

by WBRINGMAN Verified Customer Verified Customer

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Sales person (Ernie Wassersleben) have a lot of patience to help us to nice cars and great price and make us every comfortable. thanks again. to help us to nice cars and great price and make us every comfortable. thanks again. More

by JKIMHO Verified Customer Verified Customer

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Excellent service, just bought a new car from Lexus of Sacramento. They worked with us to find the right car for us. We have been customers of Lexus of Sacramento for many years with multiple cars purchas Sacramento. They worked with us to find the right car for us. We have been customers of Lexus of Sacramento for many years with multiple cars purchased and serviced from them. The team is awesome, during COVID exceptional service, even came to our home to pick up our cars when service was needed. GM Christian Simon hands down made the purchase of our new car easy and seam less. Thank you Sacramento Lexus team! More

by DCONTINI Verified Customer Verified Customer

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Hello, I am Van Nguyen, I am the customer of Lexus Hello, I am Van Nguyen, I am the customer of Lexus Sacramento. I just bought a new Lexus NX300 Hidrid. I appreciated for the customer service name J Hello, I am Van Nguyen, I am the customer of Lexus Sacramento. I just bought a new Lexus NX300 Hidrid. I appreciated for the customer service name Jerod. He is a very great customer service of Lexus. He guided me to understand more details of the car. I bought this car because of him. i gave him 5 stars. Thank you More

by Vannguyentt283 Verified Customer Verified Customer

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Reached out to Kent via phone. He did what he said over the phone. Enjoyed dealing with Kent. He was very straightforward and gave me a good deal. I will work with him again for my next car. the phone. Enjoyed dealing with Kent. He was very straightforward and gave me a good deal. I will work with him again for my next car. More

by ZUBAIR_11 Verified Customer Verified Customer

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Can honestly say one of my best experiences buying a new car! Jerod was easy to work with and did all he could to help me out through the process. car! Jerod was easy to work with and did all he could to help me out through the process. More

by jstuarte35 Verified Customer Verified Customer

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